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I wish the Bulk edit Feature worked by exporting a file, then importing to create changes for all values, not just a select few.
Also bulk Assisgned Google Tags are not also saved to Shopify Products and are in the apps layer.
Solide App, schneller Support Chat, der immer versucht zu helfen.
Kleines Low, dass man nicht ausgewählte Produkte aus seinem Shop synchronisieren kann, sondern nur das gesamte Portfolio. Hier wäre noch IT-technisch Optimierungsbedarf. Laut Microsoft Ads funktioniert die Feed-Synchronisierung leider technisch nicht, obwohl sie in der App angeboten wird.
Fairly good app, however they are never online when they say they are. Also the conversion tags dont seem to work for me, i get add to cart and start checkout and not complete checkout.
Some nice features to get you started. Couple of complaints, though:
1) Customer service is not readily available.
2) Annoying amount of banner ads on their dashboard and using their tools for other apps they own. If you 'x' out, they come back in 1 minute.
3) Red alerts on the dash really mean that they have new features. Has nothing to do with warnings or errors. Red alerts will not go away.
4) I cannot put in sizes into the product unless I do it on Shopify and with towels as the category, I'd prefer to leave it out on Shopify. Google recommends/requires it. No feature with their program for this.
They are great and love the experience of their team. Consent mode lost me hundreds of dollars and time. So, big deal - I have now converted all my sites conversion tracking to GA4 instead of an often more reliable Google Ads + Shopify + SImprosys tracking. Why? I don't trust Simprosys to offer reliable Google Shopping Conversion Actions. Consent mode, UI switches that are black (means on), "Needs Attention" on the one goal that is working but Google flags as it's missing "something".
Dear Merchant,
Thank you for sharing your feedback with us. We are sorry to hear that you are facing an issue with the Custom Label 0 attribute submitted in the feed. We understand your frustration and we want to help you fix this problem as soon as possible.
The issue with Custom Label 0 could have been caused by various reasons, such as using multiple feed submission apps or methods to submit your product data feed to your Google Merchant Center account. This could have interfered with the removal of the label from some products. This issue is not related to the size of your shop or the number of your collections.
We have already replied to your previous email on Monday, after the weekend, and tried to explain the cause and the solution to the issue. However, it seems that you did not receive our reply or it went to your spam folder.
We would appreciate it if you could give us another chance to assist you with this issue. We can arrange a Google Meet Call with a screen-sharing facility where we can help you resolve the issue in real-time. Please let us know your thoughts and availability.
We appreciate your patience and cooperation. We hope that this issue will be resolved soon and you will be able to use our app without any problems. We value your feedback and we want to keep you as our loyal customer.
Thank you for choosing our Simprosys Google Shopping Feed app.
Sincerely,
Milan Vaghela
Simprosys InfoMedia
Update: Support team has sent me emails on time but they all come to spam so I did not read them. I will check back later. I will change review when the problems were solved.
--- customer service bad. I can't contact. I can't change the ID. the application still has bugs. please help me.----
The guys are very helpful but I have found it difficult to set up and use - and not very intuitive. For instance, I had the Shopify Google Shopping App already installed which meant that conversions were duplicating. This in turn, meant that my return on ad spend was inaccurate/inflated. I only realised this by chance after signing up. I am effectively now back in a trial period to see if the app is worthwhile for me. I think there are probably many other people who think they are seeing accurate revenue figures on the app but they aren't. I think the developers should use someone who speaks English as a native language as sometimes things dont make sense in the videos/descriptions. But they are very helpful and have answered many questions from me - I just wish it didnt take so long to learn.
