Simprosys Google Shopping Feed

I am extremely disappointed with this app, as it is currently not working for my store. I have attempted to contact their support team multiple times over the past few days regarding these issues, but I have yet to receive any response. The lack of communication and technical support has been very frustrating.

This app should be avoided at all costs. It ruined our Google Merchant feed within 1 hour. We went from 20,000 listings to double that and the instructions they gave to fix it removed our original feed and now our whole account is flagged for misrepresentation over a holiday weekend???? It was working perfectly for 10+ years prior to this awful app experience.

This app is absolutely trash! It ruined our Google Merchant feed within 1 hour. We went from only 25 listing issues to over 22,000 and now they refuse to help us fix the issue. We have been on Shopify for over a decade, and wanted a solution to help with bulk submission of our feed since Google removed in product metadata editing awhile go. I would stay away!

Für den deutschen Markt meiner Meinung nach nicht verwendbar.

Nach einem Wochenende testen wieder deinstalliert, das kann ein Unternehmen ruinieren! Meiner Einschätzung nach liegt das an fehlerhafter Sprachanpassung englischsprachiger App / deutschem Merchant Center. Beispiele:
In der App hinterlegte Artikelzustände werden gar nicht übermittelt.
Die App zeigt längst behobene Fehlermeldungen des Merchant Center (welche nicht einmal das Merchant Center selbst anzeigt) nach Stunden immer noch an.
Da alle 278 Artikel meines Shops fehlerbehaftet (u. a. lokale Inventardaten, obwohl gar nicht aktiviert und auch die Datenguellen im MC gelöscht sind) übertragen wurden als mit der Google-eigenen App und weiterhin als "Begrenzt" angezeigt werden, bleibt mir nur das Löschen. Schade!
Mehr Glück nach einer vernünftigen Lokalisierung der App.

This app resulted in a Google Merchant Centre suspension, with unclear reasoning as to why but started when the app was installed. Customer support were unhelpful. Their app itself doesn't do anything special, it sets up the most basic campaign and then you still need to go into Google Ads to ensure you've got your detailed setup done, so it's useless. I don't recommend this at all, stay away.

Used to be a great app, but now their customer service is terrible. I've contacted them five (!!!) times through Shopify, and they still can’t find my email. Complete letdown. I can’t recommend them—there are far more reliable apps out there.

We discovered that the Simprosys app is automatically turning on tracing tags via the Web Pixels API without our permission. This is a serious concern because it results in duplicate events being sent to platforms, which can completely distort analytics and ad tracking data.

Ruined my current GMC and google ad setup. Had a 1100% ROAS running my ads manually. Installed this and was told it wouldn't affect my current setup. With a few days my ROAS is now <500%. Products have been adjusted in my data source and was assured this wouldnt happen.

Confusing app, useless support that was slightly rude and abrupt but maybe that was a language barrier so i wouldn't say that was too much of an issue. However, the drop in my ROAS is the main issue for steering clear.

Terrible Customer Service. Issue ongoing for more than a week and still can not see how they are going to resolve their mistake. Continue to ignore basic questions and have failed to take responsibility. Performed updates in google merchant centre without consent and blamed issues on "google errors". Then asked me what the google errors are when they were the ones who said there were errors! Sent communication to an alternative email without consent. They seem to be confused and responses are to deny responsibility rather than resolve the underlying issue, there by continuing to impact the customer.

I have been using this app for 3 years but I am starting to realize now how much they came in the way of our data collection.

Sure it is great value for $5, but do you really want your data collection from ads to be setup by a team that just copies and pastes answers? These guys are the laziest people when it comes to ticket resolution. Often times I get the same message of giving them access in the same thread, something I have given them years ago and repeatedly remind them. It takes 30 responses to get anything resolved, and this week I decided to move on to another tool.

If you spend thousands on ads, take to a better solution, these guys have a terrible product. I have been using them for 3 years and in the last week my data collection has improved significantly with another tool.

Pay cheap prices and get cheap service, as simple as that