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No response from support to help with good feed issues. I've sent several messages for help without any reply back.
Go find other apps. Products showing different amount in different country since we're using Shopify markets pro. Worst support they just sending you a video and articles and you will do it all by yourself. They cannot fix disapproved products. Conversion tracking? better use Elevar and Triplewhale or do it manually. Go for Multifeeds for Google Shopping now our products Best match in google shopping and organic search also the best support for fixing disapproved products. Thank me later.
App is not working fine
Microsoft conversion are not getting tracked properly. in revenue it is showing default value
Horrible. I was asked by Simprosys google shopping feed to ad them to my goggle merchant center account so that they could help with feed issue(s). I did as instructed as we had a google video meet on Sunday April 23, 2023. When we had the meet, there was no identification photo's, simply names (I was present on video with full live stream ... and suddenly I could not log into my merchant center account. I had never before ever added any users into my merchant center acct, and the one time I did, per request from Symprosis, I am informed by google that my account was taken over by the only other user(s) ever added by me (Symprosis) and that I could not get back in!!! That was 10 years of google merchant center account down the drain!!! I deleted all access to Symprosis, I changed all passwords, and am literally starting over with google! I am beyond sickened by this. Never EVER ALLOW any users access to your merchant center account! I learned the hard way. Hopefully my story will help others.
Dear Merchant,
We are sorry that you have lost your Google Merchant Center account built over the years. We understand how this may have affected the marketing of your products and business revenue.
But believe us, Simprosys has no role in it. Just like we do for our other app users, we have scheduled a call with you to help you troubleshoot the problem you were facing.
It was just a sheer coincidence that you lost access just after inviting us to your account. Even before we accepted your invitation you had already lost your account.
Also, as per the Google team's findings, it is someone with sugarmat44@gmail.com has unauthorized access to your Google Merchant Center account. They have also denied restoring your access.
We are still in touch with our Google Partner Manager to get this case investigated. We'll let you know if we make any breakthroughs.
Simprosys is committed to providing the best services to clients and merchants. We sometimes go the extra mile by providing solutions to clients that may not be part of our core products. We strive to ensure that our clients and merchants have a positive experience with us.
As a preventative measure, everyone needs to set strong passwords for their accounts as well as enable two-factor authentication. Finally, we remind everyone to be vigilant and to keep their account information private.
We have also requested Google to send a notification email to the account owner and all the admins, whenever a new user is added to or an existing user is removed from the Google Merchant Center account. It should also provide the details of the user who performed that action.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia
We had to uninstall the app. Because we have a problem with our Google Ad conversions. The support team will get back to us to fix the issue.
This APP works not so well as you expected. I sync the feed to Google ads, some products always report error. Today I don't find any way to contact the service team, the email they never answer. Avoid this APP.
Dear Merchant,
Hope you are doing well.
I am Milan Vaghela, Product Lead at Simprosys InfoMedia.
We have already looked in your Google Merchant Center and found that the issue you are facing is raised due to the manual edits made for the product attributes in your Google Merchant Center directly. We have already fixed it for you even though it does not come under the scope of our app support.
Here is the screenshot of edits made in your Google Merchant Center:
https://tawk.link/59a93d84c28eca75e461d832/a/59673609621c3b0d3c265b05/8071aae654484f0c18675ff32848140fcd452f27/image.png
After fixing the issues, We have tried to contact you via Live Chat as well as also replied to the queries you have raised in our Support email box, bud did not get any feedback.
So can you please confirm if you still have any issues with the app or anything else?
You can also reach out to us via email at support@simprosys.com or use our Live Chat facility from the App interface using the "Get Support" widget.
Awaiting your reply.
Thanks,
Milan Vaghela
Simprosys Google Shopping Feed App.
Im having trouble installing this app in keeps telling me "You don't have this app installed" every time i try to add it
Dear Merchant,
Hope you are doing well.
I am Milan Vaghela, Product Lead at Simprosys InfoMedia.
We have tried to contact you via email as well as also replied to the queries you have raised in our Support email box. But since then we haven't heard back from you so it may have happened that our email might have landed in your Spam box.
So can you please confirm if you still have any issues with the app or anything else?
You can also reach out to us via email at support@simprosys.com or use our Live Chat facility from the App interface using the "Get Support" widget.
Awaiting your reply.
Thanks,
Milan Vaghela
Simprosys Google Shopping Feed App.
This is a terrible and worthless app. Beware of using it, as it will only waste your time and Google Ads money.
This is the most worthless app. Think twice before installing it—it's a complete waste of your time and money.
Lots of bugs, things aren't working correctly, useless support
