Simprosys Google Shopping Feed

TERRIBLE support, to sum it up in two words: slow and incompetent

8/20/24--STILL an issue. The help is delayed and incompetent.
THEIR APP DOES NOT WORK. The App jacks up the Schema.
Their refusal and inability to admit or fix the App so it works correctly without adding some bogus Code (which also does not work() as I received 2 different sections of Code from them. Each one different. STAY AWAY. STAY AWAY FROM THIS APP. Unless you enjoy talking with India at 2 in the morning.
1/4/24--not responding to requests for help!!!!!!!!!!RUBBISH! Products appear in google merchant center as "in stock" and in google shopping when they show "out of stock" in the App. Overseas company, requires 2 am phone support over Skype if you want "real" help. The App does NOT work, this has happened countless times. RUN from this App. Your solution to solve a problem requires additional work by us. The idea of hiring and PAYING for an App is to make our lives easier. You work for us-we don't work for you. Improve your App.

This app is terrible and not user-friendly. I used it for 3 months and my Google Merchant Center account was suspended for “Website Needs Improvement,” even though my website was perfectly fine. When I reached out for help, they never responded to my emails.

The app also sends way too many unnecessary product links to Google Merchant Center; most of them weren’t even from my website, and I have no idea where they came from. I only have about 500 products, but this app submitted data for over 121,000 product links.

Because of this, my account was suspended. Thankfully, after Google’s manual review team checked everything, the issue was resolved. But this app and their customer support caused the problem in the first place.

I don’t see why I should pay for a service that provides no real solution and ignores support requests. Avoid this app, it’s not worth the trouble.

The app has been giving us consecutive issues with price mismatch issues over almost a year, every time we contact the common things they says is:
do not use Shopify geolocation app popup
your micro data has issues and they every time fix it and still the issue exists.
they want us to override all Shopify market conversion prices from automatic to manual.

every single thing is done every time and the issue keeps on appearing the problem with them is there senior management is just not bothered and they put everything over to the juniors who just have basic know how or they are just not bothered at all. every single website we have is same issues, I would not recommend them at all although we are stuck with them and cannot switch as of now as its too much of a work for now. Typical problem with Indian companies the moment they become big everything goes to junior staff who is not bothered I wont say not capable they are just non serious.

The app is quite complex and requires a lot of attention to detail. We discovered it adds extra customer event tags, which slowed down our homepage and product pages by 15–20% (confirmed with Google PageSpeed). Since we don’t run Google Ads or Facebook Ads, the app brought no real benefits, only slower performance. Support is not available during the day and replies only by email. In the end, we decided to uninstall, as it was just wasting time and money. Make sure you truly need this app before installing.

does not use the market domain and currency !!!!!!!!!!!!!! NOT COMPATIBLE WITH MARKETS and international stores.

Useless app, they never help me, all the work is manual,, nothing different than contact google support team for free, why to pay this app for nothing.

This has been a useful app for us but as of the past months they've seem to have done some changes to it because we suddenly got google notices of large dropped inventory for every campaign. All sales dried up. The app is extremely buggy, and the more new changes they make, the more buggy it seems to get. Support will do nothing to improve on it. All they do is make excuses and waste hours on end with monologues and lecturing, while they really need assigned campaign support who can set the campaigns up FOR YOU, not waste time with the constant monologues. All settings have already been correctly setup in Shopify with categories, attributes, descriptions, quantities etc for each product, but these details end up feeding wrong into google all the time with nothing that is on Shopify showing up in the right place. This gets the listings rejected and your ads can therefore not be displayed. Since the simprosys app is regularly refreshing itself and refreshing content, this repeats itself again and again.... you can't keep manually correcting the same issues for hundreds of items that are created by their buggy app. You'd spend your entire work week, each week, doing this if they don't fix these bugs and admit to themselves their app is not working properly.

If you wanna lose your google merchant center because of bulk imports, installed this app, that app simply when trial ends pause the sync and when you subcribe in some plan just sync everything making your feed 2,3x bigger of course, causing a repproval, stupid thing, it does happen in a lot of stores of mine.

They stop sync products and you get a google merchant supension without warning.