Google & YouTube

Hi, I need help, the GTIN of my thousands of products are not recognized, and consequently since a few days, no products can be active on google shopping, could someone please help me urgently, I will then update the review. Best regards

very bad experience. Not approving my product. It keeps showing pending. I made all changes but still not approved.

Diese App verursacht schwerwiegende Probleme bei den Artikeldaten, so dass sämtliche Artikel von Google abgelehnt werden. Dies hat zur Folge, dass das Merchants Konto suspendiert wurde.

I have been using this app for nearly three years. There has recently, not sure how recent, been an update to the Google Shopping app that has changed to bulk editor. This change has not only increased the time to make bulk changes with an infinite scroll, but also while loosing some flexibility in the interface. Additionally, I noticed that a lot of my product attributes have been automatically changed without my consent. All of my apparel now says "infant" and all the genders on my clothing were switched to "Male". What a terrible experience. I will now spend hours correcting all this data. In addition to hours more spending on adding new items. Stop the infinite scrolling, bring back the page numbers for starters. It is too much data to compute with larger catalogs. Update on 6/1: This has been awful. The Shopify team reached out to me after my review, and after I spent over 24 hours of continuous work on my Google Merchant Center fields, to state they "fixed" the problems with the attributes shifting from Adult to Infant, and the Genders switching to Male. Their "fix" reverted all of my hard work back to its broken state of Male and Infant. I spent HOURS of my life changing them back to the right age group and genders. This has been terrible. Since I have highlighted this issue, their support staff has not responded to any of my follow-up. It's like they made my life more difficult and just forget about my business. Which has had an impact on sales due to this problem.

That app has gone from average to bad. This is because recent updates make the bulk editor unusable if you have more than 1500 products.
You cannot change the width of the columns, cannot filter and if the webpage times out you have to start from page one again. I have 162 pages of products so this is very frustrating. As such I am forced to pay money for a 3rd party app ( I am using 'Feed For Google Shopping'
by Simprosys InfoMedia) so I don't waste or lose money with my google shopping campaign.
I have advised Shopify Support of my issues and they said it was a caching issue with my browser...

I don't know how Shopify doesn't step into to help as this situation is ridiculous and we have no alternative and the lowest tier of support from Google. Their AI bot randomly flags products that don't violate their TOS. Items that's I've spend 10s of thousands of dollars advertising with no issue previously. The employees aren't able to override the bots and tell me to "use a work around" with a new productID... Oh, ok, let me just reset all the feedback and SEO to POTENTIALLY comply with your overlord bots. This is the suggestion/response that I get each time I reach out: Thank you for contacting Shopping support regarding your Merchant Center account: [XXXX]. I hope you are doing great. I have checked the account and found that 2 items are disapproved due to Violation of Shopping ads policy. We use automated systems to identify items that violate our policies. These checks are applied to all items for all merchants. I would request you to attempt a potential workaround for this as below:
You may change to a new title and description with more generic terms. You can try to mimic other Merchant's items description and title.
In my experience, some Merchants have success with submitting the disapproved products with a brand new item ID and description. This will allow the system to re-scan the item upon re-upload, which could potentially lead to approval. Note: Once, the information has update, re-upload the feed, as to refresh the product in Merchant Center. It may take up to 3 business days to complete the review. Items that are approved as the result of a review will be eligible to serve on Google Shopping within 24 hours. Here are some problematic offers:
-offer_id: shopify_US_4181554954342_XXXXX
-offer_id: shopify_US_7693148356866_XXXXX Please refer to the article for more information. I hope this information helps. Should you have further questions regarding the same, feel free to contact us via email support.
You can also provide us with the best contact number & preferred timings to reach you if any further help is required. Thank you for choosing Shopping Ads Customer Support. We appreciate your relationship with us. Can you imagine treating any customer like this? I'd challenge you to name a customer service situation that is more ridiculous.

Broken after Google changed Merchant Centre data feed specification... https://support.google.com/merchants/answer/11905642?hl=en-GB In particular Shopify not delivering country sub-attribute... Provide delivery country sub-attribute: When providing the delivery [shipping] attribute, you now need to provide the country [country] sub-attribute to ensure that delivery prices are accurate. Item-level warnings ('Missing sub-attribute [country (sub-attribute of [shipping])]') have already been issued in the Diagnostics page to help merchants identify affected products and will move to errors starting today. This has resulted in none of our products being listed. Shopify please update ASAP

This app is broken. Bar codes are not not being assigned to the GTIN.
Only allows editing feed data via also broken Shopify bulk editor

the app is terrible. it does not update all fields correctly, google is threatening to suspend our account because pricing and GTIN are not being updated. we tried to push our own manual feed, but this can't be a solution, as the APP should automate and send the information correctly to Google. It is literally built by Google and Shopify. How difficult is it to make it work correctly and send all of the information?

Not a good app for stores with many products. We have more than 10,000 products and were constantly fighting with Google over their numerous automated error alerts. We were threatened several times by Google of removing us from the index all-together. We no longer advertise on Google and don't bother with Google shopping anymore. Shopify is far more flexible with their data requirements than Google is, and so it is far too much work to get every single item to comply with Google. Save yourself a lot of grief and don't install this app.