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Esto no funciona, lo tengo todo correcto y no me deja enlazarlo me dice: Permite el acceso a YouTube para poder usar la aplicación Google y YouTube. No tengo youtube ni voy a tener y aunque las seleccione no me deja.
Hi - it looks like after writing this review, you uninstalled and reinstalled and now have connected properly.
Video doesn't work - you can add one product image, but the themes all require multiple images!
Hi - I'm not sure if you're talking about adding product images via product sync, or using the Google Product Studio feature. You are able to add additional item images to your Shopify products and we will sync ALL of those images to Google as well. This is the Products > Media part of Shopify, and it gets sent to Google as Image and Additional Images.
I wasn't able to find any tickets or support requests before this review, so I'd recommend you contact our support team with your issue since I wasn't able to figure out which aspect of the app wasn't working for you.
Impossible to get any advice from Google support. They don't answer but only copy and paste their scripts. The nicest answer was that it was too complicated to help solving the problems in the Merchant Centre. Could not tell me WHAT misrepresentation caused the suspension due to privacy rules (???????)
I've been getting error messages saying that my products are depreciated on Google Shop as they are missing certain values. Apparently this app does not fully sync with the metafields already built into Shopify. The only way I could find to do this was to manually input the metafields for each variant; and I have over 2000 products in my store. When I contacted their support, they never directly answered my questions and instead offered solutions to problems I didn't bring up. This app seems more geared towards businesses with less than 100 products in their store and their customer support is awful.
My main gripe with this app is the lack of server-side tracking, it's 2025 people! This limitation isn’t clearly communicated, and many users likely aren’t aware of it. For an app of this size and importance, the decision to exclude server-side tracking feels like a significant design oversight. While I’ll have to create a custom solution for my own events anyway, it’s disappointing to see Google take such a limited approach on this front.
Cheers,
Aldert
Really poor support and guidance. Seemingly lost all connection to google analytics and cannot find anywhere in the app to add it back in!
Hi! I couldn't find a case or support ticket submitted to us linked to either of your merchant center accounts. Can you please contact support at https://support.google.com/merchants/contact/shopify_3p_support_app
You can also submit support tickets directly from the app in the menu by selecting Contact Support.
I am really disappointed in google very limited human support. My account has been suspended from the beginning of the year and still I cannot get any support. I uninstalled and reinstalled and the same suspension comes up even when I create new account.
This is so unfair to business owners as we are suffering with getting customers. How are we to pay for ads when we cannot get any business? Why are there no human live chat support daily, 24/7 like other providers and google is rich? I am really annoyed with this. Can I get someone to help resolve this long standing issues. Regards ShelloCB.
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October: Previously, google MC can be a real headache. Time consuming, you just have to have some serious patience. You cant delete anything from it, frustrating and some fixes need you to have contact with outsourcing workers from some countries that has worries of scams.
Hi - you won't need to delete products from Merchant Center because we will keep your Shopify catalog in sync with Google products automatically. The whole benefit of using this App is you don't need to manually micromanage your Google Merchant Center alongside your Shopify store -- we'll do that syncing for you.
If you're still having issues with the App, please contact us. I didn't see any support tickets from your Merchant Center ID previously. https://support.google.com/merchants/contact/shopify_3p_support_app
The app does a great job of tracking however on further investigation the product ID uses an incorrect prefix if you're only using it for GA4.
It sends a prefix of "shopify_US_" for all stores. So for me with a UK store the prefix of our product ID's is "shopify_GB_" and there is no way to change this in the Google and YouTube app?
Hi, please send us a ticket at https://support.google.com/merchants/contact/shopify_3p_support_app, since I'm unable to find your store or linkage through your public facing name alone. However, it's very likely the prefix is not incorrect, despite it being a different country listing. If you had connected before, you may have received a US prefix initially, and as you've added on additional markets, we wouldn't want to create a unique product ID for the same item in different countries, since that would treat them as different products entirely, not just the same item sent to different markets. So behind the scenes your Shopify_US_ product IDs are likely being targeted or US, UK, and other countries; we just didn't want to delete and add new products when you made the link via the app. You can confirm this by checking Merchant Center > All Products > add the Country and Language columns, and viewing which countries a product may be opted into. Note that we don't allow changing the prefix, because that would essentially treat all these items as NEW products, losing all history and existing campaigns, because Product IDs are not able to be edited, so this is an intentional procedure to preserve your data.
Used this app for years then woke up one morning to find multiple errors on my merchant centre. For some reason overnight all my products changed from in stock to 'blank' - only solution was to manually update everything to in stock on merchant centre - not an easy task on over 50k products - all are in stock on shopify.
Now my product description on MC is not showing my Shopify SEO Product description, its showing my product description when its set to use SEO title/description only.
Major issue is this over CSS capacity, again happened over night.
Why fix something that isnt broken!? This has nearly bankrupt my business ive gone from too many sales to nothing. I'll be putting all of my google ads on hold until this is all resolved. Read other reviews and avoid this 'sales channel' until they actually fix all of these issues.
Hi - I've gone ahead and replied on one of your case tickets. It seems that the over-quota issue was the main culprit when you expanded the product sync to multiple markets, and only a few products had missing availability. For others having quota issues, you can visit https://support.google.com/merchants/contact/additional_items
The app worked good for a while now there are all sorts of problems where the URL has something added to it and the item is rejected by google for now working. All kinds of problems now - the gtin is not going through either even though it is there.
Hi - the URL format has not changed since the app launched. You may see certain parameters being added in Merchant Center to the end of the URL for analytics, but it does not affect your website or product listing. The only issues I've seen recently were at most 7 products with an Unavailable Product Landing Page for one day, but that has nothing to do with the product URLs and should not have affected the majority of the products you list. This was due to our inability to read landing pages as for a short time period, some traffic from Google was being blocked by Shopify security protocols, but that has long since resolved.
The GTINs aren't coming through because you have set your products to being "Custom Products", meaning they wouldn't have a GTIN. If you mark them as not being Custom Products, you'll see your GTINs being populated again.
If you want more assistance, please submit a ticket at https://support.google.com/merchants/contact/shopify_3p_support_app
There are many things I can't discuss about your store publicly that I can via support tickets, and I didn't see any existing support tickets before this review.
