Recenze (5 553)
Zpřesnit
-
Podle hodnocení
I thought that since Shopify was an integral part of Google, the integration would be quick and easy, on the contrary, terrible service, customer support and vague automated responses.
I managed to set up Google Merchant Center through this app, and my account was automatically suspended on the second day, due to "policy violations" with no clear explanations. Without direct communication, only by email it takes days for an automated response that is not understood.
The reasons given, such as "the website needs improvement" and "misrepresentation", are vague and, despite my attempts to resolve these issues, I have received little to no help from Google or the app's support team. It is frustrating and I still do not understand why my account remains suspended.
I have tried to fix this but the lack of clarity and support is disappointing. I was expecting a smoother experience from a platform integrated with Shopify, but instead, it has been a headache.
No conversions or events of any kind are sent to Google, and Shopify provides absolutely zero support. Google also provides zero support. Why even have this? Who is it for, people that don't need to track data?
Regarding Google Analytics: despite saying connected, no data reflected in google analytics.
Solution: manually install the tag for data to reflect on Google Analytics dashboard.
App was easy enough to set up - but once completed the 'customer events' app pixel still says 'disconnected' when every part of the app set up has been complete and they all say 'connected' because of this we went 12 hours with no data running from our store to Google ads/analytics etc.
No explanation or help on how to get the app pixel to 'connect'
Good. Esay to set up.
However, the data is not correct.
Around 30% difference from shopify services-side.
O app na Shopify fica com o status de Não Conectado, desta forma as métricas de conversão não aparecem corretamente, o que impacta no resultado das campanhas. Já encontrei mais pessoas com o mesmo problema e parece que não resolvem.
Oi! O status Não conectado no Web Pixel não significa que as conversões não estão funcionando. Web Pixel é um novo recurso lançado neste outono, e você o verá mudar para Conectado em breve. Enquanto isso, todas as suas conversões ainda estão fluindo pelo processo anterior. Espero que isso ajude.
I installed it, then it says my products contain sexual content. The product It was complaining about was a broom handle. Next it said another product contains alcohol that product is a potentiometer dial uses for electronic devices. Again, selling hotwheel toy cars flagged as contraband and marijuana. These 3 product are my main sellers and the descriptions, title and images do not contain anything related to what google thinks these products are. I did submit review, I guess its ran by AI that can't tell the difference.
Its a worthless plugin, don't waste your time. I can list my items on ebay (more expensive) and in turn ebay can push them into google searches without problems.
Hi there! I don't see any products with these policy issues on them currently. In fact, all of these issues were cleared up within the next hour of you submitting the initial product feed. Sometimes certain products do get flagged incorrectly either due to the image or product attributes, but will either clear up with a subsequent review (in your case, it was cleared up within the hour) or by clicking "I disagree with this decision" on the product to request a manual rereview.
If you still have these issues and are unsure why, you may get a quicker response by submitting a ticket via Get Support on the app, or visiting https://support.google.com/merchants/contact/shopify_3p_support_app. We have agents standing by to help with questions like this.
Yes, it's easy to install. BUT it doesnt report the transactions correctly, have noticed duplicate transactions on many occasions. I've disabled the app and using another app to better manage analytics..
An absolute nightmare to use. The support system feels like you're communicating with an AI, with little real assistance. Suddenly, half of my products were disapproved without explanation. I’ve been raising the issue for months, only to receive the same repetitive responses, claiming they'll inspect the matter and escalate it to the 'professional team.' No real resolution in sight.
Hi Waku Waku, it looks like our support team was actually able to unblock your account and your Local Inventory program last month. We've actually improved the local store settings since then to both make clearer how to link local stores and what mismatch we seem to have. Your store seems to be working now since two weeks ago. Thanks for reporting the issue to us and allowing our experts to identify your issues and unblock you, as well as letting us know what issues you and other merchants were running into in this process. We hope with the updated information on Local Inventory you and other merchants will be able to fix the issue without needing additional case escalations. I'm sorry your experience started out difficult, but I hope that our support team solving your issue might positively affect your experience going forward.
Complete nightmare using this thing for me. I have been with Shopify for over 6 years. Started online only and then when we opened our little local retails shop and tried to integrate with Google Business Profile and thus Google & YouTube and Ads etc. The entire experience to date has been wretched. Everything always in a loop screwing up, randomly changing data of all kinds from missing price to adult labels on benign things, to missing price, shipping, added attributes I don't want - on and on - and we sell a nominal amount of one of a kind products - art antiques & namely. Extremely poor help from Google and Shopify keeps sending the blame to Google. I am beside myself with fury on this as it is affecting in great ways our local reputation and our ability to take advantage of the free listings and such. It is like a Gremlin outside of our 2 person show is screwing it all up every few days so I can never get it going right only wrong almost all of the time. Horrible and horrible support. I am in CANADA btw. We sell internationally and locally.
So wrong to have such stupid problems with Google.
Hi, sorry you're still having issues. I see that our support agent has already responded to your ticket and at least some of these issues are now fixed. If you are having shipping disapprovals, make sure your Shipping Sync settings are configured in the App as you expect. "Automatic" will allow the app to pull your Shopify configured rates into Google, while "Manual" means you will set it up yourself in Merchant Center and the app won't copy any shipping over for you.
When we see data attributes coming and going, the issue is often multiple data sources trying to update your products in Google. The app is handling a lot of the product sync logic already for you, so you may want to check and see if you have any other third party product handlers also trying to sync products. When the app and your other third party are both turned on, they may cause data conflicts, or "data flipflopping" back and forth seemingly randomly. This is because the app is telling Google some product information, then your other third party also tries to tell Google something slightly different on the same product, and you'll see Google's data go back and forth, like a gremlin.
Hopefully this helps, and if not, feel free to write back in on your existing case, but the Shipping settings and second product sync service seem to be most of the issues you had last month.
