Google & YouTube

This is the worst experience I've ever had with this app, and caused my account to be suspended integrating shopify's products. I've spent hours trying to fix issues. I can't get any live help. At least on the merchant account, it could update progress, but it doesn't, just take you around in circles. Even when adding sku's on manage my account it still says incorrect value. Horrible situation.

It's not an easy task to accomplish. I have crossed all of my T's, dotted my i's and my account was suspended, when priorly my account was up and running along with getting sales through this channel. There isn't any explanation of what violations have been committed so I do not know where to begin on how to fix them. Either way, i do not understand how my store could be fine and accepted for nearly a year and then suddenly, it's not up to standards. It would be great if there was customer support to help.

Below review submitted one year ago and the issue is still not fixed.

As far as syncing products the app works great. Issues arise when you have a large number of products - thousands to be exact. We are currently at 6101 SKUS and when attempting to bulk edit in the app it freezes once we reach product 1100 and provides a "Page Unresponsive" error from Shopify. Google Tech Support has verified all is fine on their end so this issue is definitely on Shopify's end and seems to only appear when you have more than 1000 products. Others that have left reviews seem to have run into the same issue with this app. They told me this would be fixed by this morning and it is not. With other reviews encountering the same issues in the past months, it is evident Shopify is unwilling or unable to correct the issue. I would look elsewhere. Wish Shopify would take care of issues with their platform as opposed to aesthetics. Shopify platform and support have deteriorated a great deal over the past 3-4 years.

Avoid it if you can, or at least make it your last priority. I wish I tried to manually set myself up on google rather than use this tool.

Is currently the slowest 3rd party app on my site, will not work out of the box (and may do 'weird' things like add multiple pixels and then connect to the wrong one), and there is 0 support (no contact for months, once I had an employee invite me to a meeting and then not show up) for when your account inevitably gets flagged by some faulty automation.

I would definitely recommend Google and YouTube. I have an online business that is critical for people to find my products from people searching via their web browsers. Initially I had issues with getting my art approved for the search results but the help centre recognised my concerns and walked me through identifying the problem. Very, very happy.
Steve Riley
VRMedia Decor

I want people to be able access things like our trading hours, location and our online shop with ease so they can view our various New Zealand handmade products. I also want them to search for products listed on our online store.

I have noticed that if someone searches for a product on Google for example
Woolen Jersey, for some reason my store does not come up this can be a little fustrating

Amazing tool easy for everyone to lis their products on google and youtube. Works Good for our Store We Got so many orders from google

Using it for GA4.0 but the analytics is very different from actual figure. Support is not helpful either.

Linking this app in Shopify is utterly impossible if your shopify admin email address does not match your google ads and google merchant center email addresses.

Google offers no useful support at all so don't count on any help from them. I have sent numerous emails to their support center and they just push me around in circles with no resolution in sight, after weeks of trying.

Stay away from this app if any of your email addresses (in shopify, google ads or google merchant center) is different from the others. Perhaps the app works but i will never know because there is no useful support at all.

We spend thousands of Euro with Google every month, but get no support in return. Very disappointed.

I've been using the app since earlier this year when I created my store. I didn't run into many issues other than the occasional missing gtin or a product being disapproved. I sorted it all out, 100% of my products were approved and only several were not (only for dynamic retargeting). Fast forward several months later, I go to check on my products in the google merchant center and I see that my account has been suspended due to: Misrepresentation.

I thought maybe this happened because I ran into a issue with Shopify that same day where it said I had to add a CAA record to my domain. But nope, I do not think so. The account suspension reason that google provided is vague. It lists many possibilities why my account could have been suspended but not THE reason. So, I honestly do not know why. I tried to message google to see if I could get an explanation but the only thing, I got in return was automated responses linking their misrepresentation policy.

I decided to search for user experience regarding the issue and behold I found nothing but nightmare stories. Most users seemed to have never gotten their issue resolved and gave up. Thus, leaving their account suspended forever.

The strange thing is that my account was perfectly fine for five months straight. I didn't change anything, only added, or removed products. Then out of nowhere I get this. It's kind of sad. I'm not sure if I will be able to use the google and YouTube app ever again. And for a reason I'm not even aware of.

I'm a small business and it's a nightmare to have to deal with automation repeatedly and left in the dark about alleged issues. It seems like it might be impossible to fight issues such as this.