Anmeldelser (5.555)

Samlet bedømmelse
4,5
Antal pr. bedømmelsesniveau
  • 75 % af bedømmelserne er på 5 stjerner
  • 9 % af bedømmelserne er på 4 stjerner
  • 3 % af bedømmelserne er på 3 stjerner
  • 2 % af bedømmelserne er på 2 stjerner
  • 12 % af bedømmelserne er på 1 stjerner
5. november 2021

I like this app. However, I didn't find an answer on how to add different values in "Google Shopping App Purchase" conversion action in Google Ads. Will I need to edit the code on Shopify or can I just add new value in "Enter a default value"? What if it's two different values? Thanks!

Exploro
Litauen
3 måneder bruger appen
Redigeret 7. november 2021

3 weeks waiting for google to approve my products, but I keep getting errors even if everything is well set up. No support from shopify - they send me to google, but google sends me back to shopify. This app is a joke.. and is also not well documented. You have to blindly guess where every issue is coming from, optional fields are actually mandatory fields (you will find this on your own time..), and the bulk editor for google fields is a joke - you have to go page by page in order to find a product that needs a option checked for google.

Floraria Secret Garden (SG)
Rumænien
6 måneder bruger appen
Google LLC svarede 9. november 2021

Hi there,

William here a support specialist with Shopify. I see from your review that you've had some trouble getting your products approved and using the bulk editor. I also understand that the level of support you received was not at the standard you were expecting. I'm going to reach out to you via email to discuss the account specific details, please look out for my email.

William | Shopify Support Specialist

8. november 2021

loaded app last week. So far one campaign was approved, but nothing in report, zero clicks, zero spend. increase daily limit up to $20 nothing. Product status also did not approved 30% dis approved, har to get what they need (Amazon and Walmart fine, but Google not).
Sent email to support asking how can be fixed, nothing in feed back. So far zero benefits from app

Global Seafoods North America
USA
8 dage bruger appen
Google LLC svarede 11. november 2021

Hello,

Jacky here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jacky | Shopify

9. november 2021

After having no luck initially with this app until a negative review was written I have now had great support from john at shopify to get things moving and products approved. Now we will see if the spend gets results.

QJ Riding Wear
Australien
3 måneder bruger appen
Redigeret 10. november 2021

This app sucks. Been waiting to get approved for weeks now for the smart shopper campaign when its suppose to take 3-5 business days, tops. It Just says “pending”. Not sure why Shopify allowed this channel to be built if the developers do not respond and approve the issues listed here.

FROGSHOP
USA
Cirka et år bruger appen
Google LLC svarede 12. november 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with a stuck pending campaign. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.

Robyn | Shopify

15. november 2021

My google ads account was suspended for the very vague reason of "misrepresentation" so I call google support and the lady I spoke with says that I met all requirements and that nothing was wrong so I ask if she can fix it because it's urgent and she said I have to submit a request for review that could take up to 7 days... during my biggest sale of the year... BLACK FRIDAY!!! I am so frustrated I might move all my stores from google shopping. I can't begin to express my disappointment... I will lose thousands over this.

Don't Bee Ugly Cosmetics
USA
4 måneder bruger appen
Google LLC svarede 17. november 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the suspension you are getting. Although Google is best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there.

Adil | Shopify

18. november 2021

If I could give this 0 stars I would. I chose Shopify because i wanted to direct more of my sales to my own website instead of using Amazon for all my sales. I was excited to use the Google App. I signed up in April and everything was going fine for a few days. Was getting good traffic and then Bam! I was suspended for Suspicious Payments. I have been trying to fix this but no one from Goggle will assist and tell me what is wrong or how to fix my problem. There is no way to talk to anyone. This has been very frustrating. If I am going to keep this webpage I need to figure out how to drive buyers to my site.

Sports Team Accessories
USA
9 måneder bruger appen
Google LLC svarede 19. november 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the suspension you are getting. Although Google is best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there.

Adil | Shopify

19. november 2021

Un mes esperando a que me solucionen el problema, activan y desactivan los productos sin ningún sentido, muy mala sincronización con la cuenta de merchant, no lo entiendo al final todo es un producto de google con el que gana dinero de todos nosotros, no entiendo el mal soporte y la mala asociación con sus productos.

NATVRAL LAVDE® Cosmetics Labs
Spanien
8 måneder bruger appen
23. november 2021

They just don't respond. All of a sudden this app took every coupon code I've ever made and added them to merchant center, giving customers 100% off using test codes I made. This caused a huge problem with our business, and so far, 7 days later, nobody ever responded to my support ticket.

ThePhoneCasePlace.com
USA
8 måneder bruger appen
Google LLC svarede 24. november 2021

Hi there,

William from Shopify here, the situation you're describing definitely does not sound ideal so thank you for taking the time to review our app. Since this has store specific details that will be required to troubleshoot; what I'll do is reach out to you via email to discuss those details and get to the bottom of this request.

William | Shopify Support Specialist

24. november 2021

This app creates a feed automatically and link it to your merchant center. However, it's a feed you have 0 control over and this will affect performance and tracking. I appreciate when the support replied to me, but their only suggestion was to add another app to download the feed (at the cost of 20$ a month). What's the point? Fortunately, I found Feed Donkey which does the job very well.

Profumeria Mon Amour
Italien
12 dage bruger appen
Google LLC svarede 25. november 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear that the customization possibilities offered by the Google Channel were insufficient for your business but am delighted to hear you've found a suitable app. I'm going to take a look over your account to see if there is anything further I can do to help you and will reach out via email directly.

Robyn | Shopify