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Having problems with this App. It tells us our account is suspended, but when we check with Google they say all is fine!
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account suspension. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Jason | Shopify
Update 5 Aug. Thanks to Shopify's in-house magician Jason, it's now working for the first time ever, and it only took a few straightforward changes. Many thanks Jason! Has anyone ever managed to get an advert running via this incredibly poor app? I've tried countless times but it would honestly be easier landing my car on the moon. Why do you need to link the app, Google Merchant Centre AND Google Ads just to get this to work; which it NEVER does. Any campaign I create just sits on 'pending' FOREVER.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your Google Shopping Campaigns. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Jason | Shopify
La app de google channel si funciona bien, pero por alguna razon tengo un problema al momento de quitar o borrar los anuncios no se borran por completo ya van como dos anuncios que e borrado pero aun me muestra que los anuncios aun siguen activos.
So I attempted this morning to add this. Two issues. First, it created a brand new account under my main google merchant center login. This is not what I wanted. I am a trusted store, have local and Buy on Google set up under my other account. Why would I want to start from scratch. The other issue is that I have sub-accounts under my main google merchant center account. It allowed me to select from them, but didn't list the actual sub-account I needed to connect to. It only listed three of the four sub-accounts I have. I have no idea why it didn't list them all. We do live shows every month and have over 85,000 followers on Youtube. I think this could be awesome if you can help me to get it to work and I would change my review to 5 stars.
Es muy facil de usar y mejora mi alcance de productos.Me facilita el llegar a muchos segmentos de mercado que antes me costaba alcanzar.
Horrible app and horrible support from youtube. Successfully set up shop only to have no visible merch shelf on my videos. They told me to disconnect shop and then reconnect, which has proven to be impossible.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. It sounds like you may be having an issue with setting up the Youtube section of the channel. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.
Charlotte | Shopify
It's still crazy that an application developed by Shopify does not work. I installed this application and when connecting my Google account I got an error: Error 400: invalid_request
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with getting the channel installed. I'll be sending an email out to open up the lines of communication and help where I can.
Nate | Shopify
Absolutely useless if you have PRODUCT VARIANTS. This app ignores them totally. Very disappointing!!
My goal was connecting YouTube shopping as our videos are the #1 source of conversion. This App is extremely frustrating. Forced me to create a new Merchant Center account rather than feed to our existing account which has worked perfectly for years. This shut down my Google Ad campaigns for a week while waiting for approval of products and various errors to patch up. Finally all connected, new Merchant Center is up and running. STILL CANNOT GET YOUTUBE TO PICKUP OUR PRODUCTS! I lost a significant amount of revenue in this transition, and it seems like Shopify isn't providing any support. There should be a litany of troubleshooting videos. Very disappointed.
Hi there,
Ashley here from Shopify support.
I'm happy that you were able to get this issue resolved. I completely understand your frustration with the lack of available merchant facing resources such as troubleshooting videos and will be sure to pass this valuable feedback along to the team so that they can work towards a smoother onboarding experience.
Ashley | Shopify
Great attempt, but something's broken. Our store says: "78 products didn’t publish to Google. View these products to see why." So I go to products and they say: "GTIN is required for this product". But our products DO have GTINs (UPCs) - they are LPs and CDs. All correctly entered in the barcode/GTIN box in our product page. A basic field that Google doesn't pick up from Shopify! Looking forward to it getting fixed....?
Hey there,
Thomas here from Shopify. Thank you for taking the time to provide feedback. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to you shortly to open a line of communication to see how I can help.
Thomas | Shopify
