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Customer care is virtually non-existent, as they merely direct customers to read through policies, terms & conditions, and other documentation to resolve issues independently. Responses are often vague, lacking specific reasons for account suspensions.
Hello and thanks for taking the time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams.
In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127
We hope this helps and thank you again for the valuable feedback.
Removi da minha conta pois queria tirar todos os produtos do ar e NÃO REMOVE OS PRODUTOS DO GOOGLE SHOPPING/ GOOGLE MERCHANT CENTER, editei em massa os produtos todos para 10 reais como teste e foi tudo para o google shopping e merchant center, agora que removi, eles ainda estão lá por 10 reais e estamos recebendo clientes pedindo os produtos pelo preço errado
Hello and thank you for taking the time to leave a review. In order to delete the product follow these steps:
1. disconnect Google & YouTube app in Shopify
2. Then go to Merchant Center and delete those products manually.
By default Google retains products for 30 days before they expire. If you need products to be removed from Merchant Center immediately, you can delete them directly in Merchant Center after you disconnect the Google & YouTube app within Shopify
You can't submit to more than 1 country which makes this app ineligible for a Canadian Store selling into the U.S market in addition to Canada. Kind of disappointing. Will have to use an alternative until this feature comes out.
Hi there and thanks for the feedback! While we ask for an initial country during onboarding, you are able to add additional countries once you link your shop to a Merchant Center ID by adding Target Countries in your Merchant Center Product feed. Additionally, we are making improvements to do this automatically in the near future, so stay tuned!
If you have further questions on how to do this, please contact our support team: https://support.google.com/merchants/contact/shopify_3p_support_app
Until a few days ago, if you went to "Manage products" from the Google App on Shopify you were able to manage Google Merchant fields such as custom label, Google category, etc. Now it doesn't seem to work anymore, I go to Manage Products on Google and doesn't work.
What happened?
Hello there and thanks for the feedback! We can confirm this issue should now be resolved. If this is still persisting for you, please contact our support team: https://support.google.com/merchants/contact/shopify_3p_support_app
Sorry for the inconvenience and thank you again for reporting this.
I love this extension, makes it really easy to not only publish feeds but also setup conversions out of the box. After upgrading to Shopify Checkout Extensibility, I've encountered issues with Google Ads purchase conversion tracking not functioning correctly. Does this extension maintain compatibility with Shopify Checkout Extensibility?
Nice app and does what it says it should do. Coming from other experiences it's very nice.
However, how is there no sort or filter for managing products to edit them? It's just an infinite scroll? Who thought this up?
I have 1600+ SKUS and to make edits on an infinite scroll page is absolutely mind meltingly tedious work.
Please fix and I would happily give 5 stars.
I can only assume the issue comes from here:
gtag (Google Tag Manager) is the biggest third party offender in terms of blocking execution (taking about half a second) as reported by PageSpeed.
I downloaded the theme to be sure and there's no reference in code.
We have no Custom Pixels.
We only set it up through the "Google & Youtube" Sales Channel.
Works well, just something to remember is that obtaining Product status is not immediate, with me approx. 48hrs from initial connection to completion - Don't worry it will happen. Diagnosis of product issues could be clearer
I have the 'Google and YouTube' app installed and it is linked to my GA4 analytics account. It works great.
I have a problem though. I am importing conversions from GA4 into Google Ads. That works well. But I cannot seem to be able to implement 'enhanced conversions' in Google Ads.
All the information on enhanced conversions says to install either GTM or Google ADS TAG. Evidently I should not have both the 'Google and You Tube' app GA4 AND GTM set up on the same site.
But I don't want to uninstall the 'Google and YouTube' app.
How can I implement enhanced conversions?
Vraiment satisfait, si ce n'est que parfois c'est un peu fastidieux de rentrer toutes les références produits demandé. Pour reste c'est vraiment bien conçu !!!
