Rezensionen (5.557)

Gesamtbewertung
4,5
Anzahl pro Bewertungsstufe
  • 75 % der Bewertungen sind 5 Sterne
  • 9 % der Bewertungen sind 4 Sterne
  • 3 % der Bewertungen sind 3 Sterne
  • 2 % der Bewertungen sind 2 Sterne
  • 12 % der Bewertungen sind 1 Sterne
Bearbeitet am 30. Juli 2022

Basically pure hell with shopify not integrating with google merchant center at all NOT THROUGH API, NOT THROUGH GOOGLE APP NOT THROUGH GOOGLE MERCHANT!!! SHOPIFY PROMOTES A GOOGLE APP- HERE https://apps--shopify--com.storefront-preview-proxy.getredo.com/google?search_id=46852b99-4046-46df-a0ca-ae8160d0357b&surface_detail=GOOGLE&surface_inter_position=1&surface_intra_position=4&surface_type=search Its really just google merchant center but its broken and mine still is stuck on 5/7 items validated and will not approve any of my products. ( NOTHING AND IM MEAN NOTHING WORKS) I have all custom products, no GTIN no MPN but no matter what I do its still will not accept my products, even when I have done everything in the documentation here
https://support.google.com/merchants/answer/160161 Ive done everything that I possibly can per the documentation to let google know its a custom product, I have even created custom meta fields, supplemental feeds etc., etc.. NOTHING WORKS. set it to false, no - nothing in the suggested documentation works. Someone else made a video not mine of course, however I feel his pain I have done all of whats in this video to no avail, This video explains what we are all going through with shopify not integrating with google merchant. and google and shopify passing the buck https://www.screencast.com/t/fHC13pVy Even when you go directly to google merchant and change the settings globally it still will not take which leads me to believe this is a shopify google marriage disaster and it DOESNT WORK! PLEASE REMOVE THE APP OR FIX IT!

Photohack Lovers
Vereinigte Staaten
Mehr als 3 jahre mit der App
Google LLC hat geantwortet 27. Juli 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

26. Juli 2022

Quite a poor app at this stage, throws up GTIN errors when all products have codes, can't connect to youtube channel. So far causing a lot of issues

Editors Keys
Vereinigtes Königreich
Fast 4 jahre mit der App
Google LLC hat geantwortet 29. Juli 2022

Hi there,

Jackie here from Shopify support. Thank you for leaving your detailed feedback about the app, I'll reach out to you to discuss any specific issues that we can correct.

Jackie | Support Specialist
Shopify

29. Juli 2022

Having problems with this App. It tells us our account is suspended, but when we check with Google they say all is fine!

Babycup
Vereinigtes Königreich
Ein tag mit der App
Google LLC hat geantwortet 2. August 2022

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account suspension. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Jason | Shopify

Bearbeitet am 5. August 2022

Update 5 Aug. Thanks to Shopify's in-house magician Jason, it's now working for the first time ever, and it only took a few straightforward changes. Many thanks Jason! Has anyone ever managed to get an advert running via this incredibly poor app? I've tried countless times but it would honestly be easier landing my car on the moon. Why do you need to link the app, Google Merchant Centre AND Google Ads just to get this to work; which it NEVER does. Any campaign I create just sits on 'pending' FOREVER.

The North Curve
Vereinigtes Königreich
Mehr als 2 jahre mit der App
Google LLC hat geantwortet 2. August 2022

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your Google Shopping Campaigns. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Jason | Shopify

Bearbeitet am 2. August 2022

La app de google channel si funciona bien, pero por alguna razon tengo un problema al momento de quitar o borrar los anuncios no se borran por completo ya van como dos anuncios que e borrado pero aun me muestra que los anuncios aun siguen activos.

Fashion Lenza
Vereinigte Staaten
6 monate mit der App
3. August 2022

So I attempted this morning to add this. Two issues. First, it created a brand new account under my main google merchant center login. This is not what I wanted. I am a trusted store, have local and Buy on Google set up under my other account. Why would I want to start from scratch. The other issue is that I have sub-accounts under my main google merchant center account. It allowed me to select from them, but didn't list the actual sub-account I needed to connect to. It only listed three of the four sub-accounts I have. I have no idea why it didn't list them all. We do live shows every month and have over 85,000 followers on Youtube. I think this could be awesome if you can help me to get it to work and I would change my review to 5 stars.

Moriartys Gem Art
Vereinigte Staaten
2 tage mit der App
4. August 2022

Es muy facil de usar y mejora mi alcance de productos.Me facilita el llegar a muchos segmentos de mercado que antes me costaba alcanzar.

Drimydolls
Spanien
4 monate mit der App
5. August 2022

Horrible app and horrible support from youtube. Successfully set up shop only to have no visible merch shelf on my videos. They told me to disconnect shop and then reconnect, which has proven to be impossible.

Tsutomu Lures
Vereinigte Staaten
9 tage mit der App
Google LLC hat geantwortet 11. August 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. It sounds like you may be having an issue with setting up the Youtube section of the channel. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.

Charlotte | Shopify

9. August 2022

It's still crazy that an application developed by Shopify does not work. I installed this application and when connecting my Google account I got an error: Error 400: invalid_request

Homiqa
Frankreich
10 minuten mit der App
Google LLC hat geantwortet 10. August 2022

Hi there,

Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with getting the channel installed. I'll be sending an email out to open up the lines of communication and help where I can.

Nate | Shopify

15. August 2022

My goal was connecting YouTube shopping as our videos are the #1 source of conversion. This App is extremely frustrating. Forced me to create a new Merchant Center account rather than feed to our existing account which has worked perfectly for years. This shut down my Google Ad campaigns for a week while waiting for approval of products and various errors to patch up. Finally all connected, new Merchant Center is up and running. STILL CANNOT GET YOUTUBE TO PICKUP OUR PRODUCTS! I lost a significant amount of revenue in this transition, and it seems like Shopify isn't providing any support. There should be a litany of troubleshooting videos. Very disappointed.

Red's Fly Shop
Vereinigte Staaten
7 tage mit der App
Google LLC hat geantwortet 16. August 2022

Hi there,

Ashley here from Shopify support.

I'm happy that you were able to get this issue resolved. I completely understand your frustration with the lack of available merchant facing resources such as troubleshooting videos and will be sure to pass this valuable feedback along to the team so that they can work towards a smoother onboarding experience.

Ashley | Shopify