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Bad app with constant issues with products. One day the products will all be kicked off the app for no reason. Hasn't generated any traffic for the site. You are better off just sticking with the SEO-generating search.
Hi there,
Thanks for reaching out and leaving a review. My name is William from Shopify and I'm here to assist you. I see that you've had a bad experience with the app recently and it may have been caused by an error that took place in January. Please watch your email as I'm going to reach out to you to discuss your store specifically.
William | Marketplaces Support Specialist
Shopify
We used this app and our google ads and merchant account got suspended. This is the very risky app to use. We are not sure now how we can active our account again
Hi there,
Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Chris | Shopify
Application pas au top, elle crée des conflits entre les produits shopify et votre compte marchant center ensuite votre compte est suspendue.
Une Grosse MISE à jour EST REQUISE POUR CETTE APPLICATION…
Has worked great for a few year, but doesn't work at all now. Nothing feeds into Google. Find another app.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with products feeding into Google. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Jason | Shopify
That's a shame for an official Shopify App :
- Only 1 country targeting feed
- Does not even link UPC/EAN to Merchant center
- So few settings (Cannot desactivater "out of stock" products by example in our feed
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Mario | Shopify
App works as intended. Great help from Mario and Rolly @ Shopify team. It's only a connector and nothing wrong with the app to connect to google merchant/ads. Google team is very strict on your policies listed on your website.
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Mario | Shopify
Ik hou van de werking van de app, enkel is het jammer dat er geen knop is om alle producten ineens in de app te plaatsen. Dit zou zeer veel tijd en werk besparen om al onze producten erin te steken. Idem met een algemene instelling voor opvolgen van stock.
The process to add product to my Shopify store has been a nightmare and still has not synched with my store. I have been on with multiple agents from Google and they were little to no help. Thank goodness for Shopify they are currently assisting me on this issue.
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify
This is an awful app. I sell thousands of products from big brands that have barcodes. Nearly every product just reports back with 'Missing GTIN' because there is an issue with the way the app sends the information to google.
If you search for this issue it has been going on for years with hundreds of people writing about it in reviews, and youtube videos etc. Yet shopify support don't "get it" and have not fixed the issue. Completely pointless app if you're selling third party barcoded products as they wont list on google shopping.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel, and there may be a way to resolve this on your store. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
This app should be a simple, seamless integration with Google Shopping Ads, Google Free Listings, and Buy on Google. It isn't. We have products with variants that have a unique UPC for each variant. All of our products with variants are active without errors in Google Shopping Ads and Google Free Listings.
Buy on Google is dropping all of our products with variants with the reason being Duplicate Variant. Zero guidance on how to correct or what exactly they think is wrong with the feed being provided that Google created the code for.
Are you wondering why there are so many 1 star reviews? Maybe it's because merchants assume Google would know how to create an app for Shopify stores that actually works properly with Google Shopping Ads, Google Free Listings, and Buy on Google.
Hi there,
Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide you support with your products and your Buy on Google program.
Charlotte | Shopify
