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Like the others, we've been using this app for years with no issues, and now, with the update earlier this year, it's challenging to navigate adjusting items for your feed. Bulk editing is excellent, but there needs to be a way to make simple corrections directly within the product. It's ridiculous that we have to navigate out of the product to make a correction for our Google feed. I'm very frustrated with this as we have nearly 40k pieces that change by the season.
Yes, my merchant success manager tried to help, we didn't get very far. Still, considering that what Shopify deems our categories should belong in is never anywhere close to where Google actually needs them to be just adds to the chaos. If we give it a few more weeks, Shopify will introduce a new paid app to fix this, as that seems to be what they do. :/
Hi Farm House Tack,
William here from Shopify, thank you so much for taking your time to review the Google channel app. We've been working closely with Google and the future of the Google channel is that Google owns the development and direction of the app. We're able to assist them and I don't know of any plans to release a new paid app that fixes the problem you described, instead I'll get this feedback over to Google for additional support.
William | Marketplaces Support Specialist
Shopify
Meh causes more problems than benefits.
I spend countless hours "fixing errors" then I get any benefits from it.
Hi there,
Ashley here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.
Ashley | Shopify
Hi,
when configuring the application, I can't choose the country and language. the lists are empty !!!!
Hi Moudda,
Thank you for taking the time to review the Google channel, my name is William with Shopify support and I'm here to help you today. You mentioned that you cannot choose the country and language, sometimes this happens if the currency of your Shopify store is not added to the countries available for Google's free listings program. I'll need to review your store details and reach out to you to discuss specific circumstances. Please look for my followup email.
William | Marketplaces Support Specialist
Shopify
App is causing major issues when adding new products on shopify. The new products are not being picked up correctly by the app. Only by chance I spotted the issue in the bulk editor (which is a nightmare). I raised a support call with Shopify only to be told it is a google issue and speak to them. Poor show from Shopify. I will be selecting a paid app to manage the interface and may move away from Shopify if the situation does not improve. Please help rather than brush me off.
Hi there,
Brett here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.
Brett | Shopify Support Specialist
The app looks a bit different from the screenshots included in its app store page. I wanted to access the product list (this is shown in the first screenshot of the app), but there seems no way to open the same product list page.
Hi there,
Brett here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication.
Brett | Shopify Support Specialist
I am very frustrated with the Google merchant center. My account gets suspended every time in try to post a product. I have had Shopify for two months with only two sales. Google isn't clear about what misrepresentation mean. I tried to follow the whole list still not difference, watch and tried a whole bunch of YouTube and still in the same place. Not sure what to do now. Please help with some constructive help not any vague details. The suspension still the same.Thanks
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Mario | Shopify
I got all my account suspend by google merchant. All my google merchant does not work now and when you talk to support, no one is able to help you on the shopify team. Furthermore, it creates new merchant account on google by itself. I am removing it .
Hi there,
Brett here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I understand you've been having some trouble with your Merchant Center account - I'm going to follow up with you over email to open up the lines of communication and see if we can help resolve this issue for you.
Brett | Shopify Support Specialist
Great app, works as it suppose to and update all products automatically. Would like to suggest to add multiple feed option for international merchants to list items to multiple countries with different currency and URLs, as setup in shoplifty markets.
Does not sync local products properly
Have been in contact with support for more than 2 months and still no solution was given to me
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address the issues you were having with the app.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Mario | Shopify
Impossible to get a human. Just a trash service even though we are spending thousands on Google Ad's. Another big tech dumpster fire. My dream is that AI levels their business.
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address the issues you were having with the app.
Brett | Shopify
