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Horrible app, no real documentation never got anything to publish correctly. Suprised shopify would release such bad app.
Hello New England Dive, firstly, thank you for sharing this feedback. We’re always looking to improve apps with feedback like this, and to improve the way our apps work with stores like yours and what we can do for merchants like you. I’ve also followed up with you with an email to log the feedback to our development team and so you have a point of contact with me too.
I'd also like to link our documentation on this app here:
https://help.shopify.com/en/manual/apps/apps-by-shopify/google-shopping-app
This is the starting documentation and it contains several links to other relevant inforation like "Requirements for the Google Shopping app", "Setting up the Google Shopping app" etc.
Hopefully that helps! Thanks!
Niall, Shopify Support
Same as everybody else, does not work. Mostly pending products and some disproved for no good reason. Would like to see Google offer a better Free App although it looks like paying is the only option to get good application.
Hello Speech Products, first, I'd like to say thank you for sharing this feedback as it is important to us. We do look at these frustrations and try to learn from them. I will email you as well to look at this in more depth as your products should be approved and functioning as intended now. Thank you!
Niall, Shopify Support.
Well, it's not a totally useless app anyway. But it just mystery unusable sometimes somehow. And when you ask the support, they just told you "It's Google, not us". For me, I know Google didn't do anything for the issue. I can tell.
Thanks for taking the time to share you feedback about the Google Shopping app! I'm sorry to hear you've had a negative experience with the app, and I'd like to investigate this further. I’ve reached out to you via email, hope to hear from you soon! - Lauren, Shopify Support
The worst. Just use Google Merchant Center. Products stuck in pending status for months. It is useful to sync but that's about it.
Hi Mystic World Finds, firstly, thank you for sharing this feedback. I will also email you directly to see if I can help. This could have occurred if a few aspects are not present on your products, for example the product category or a unique product identifier such as a barcode (GTIN).
You should get an email from me soon and I'll discuss this further, thank you.
Niall, Shopify Support.
Installing this app is the worst thing one can do to his/her online shop. It is inexcusable that this app is provided by Shopify and there is a complete lack of support in dealing with all the issues created by the app. The only support I received was to be directed to Google support. If you have the "unsupported version" of this app, keep it. To save yourself frustrations and money, do not install the new one.
Hi there, thank you for providing us with feedback on Google Shopping! I'm sorry you didn't receive the level of support you needed when using this app so I have sent along an email to collect your feedback and provide further assistance on this. - JP, Shopify Support
Only allowed me to create a product feed for Canada, so I manually created product feeds for every country in Merchant Center. Then the app re-submitted products that were already active, messing up all my Google Ads campaigns.
Thank you for sharing your feedback with us. This is actually expected behaviour as you can only target one country (determined by the currency in which your Shopify account is set to.) with the Google Shopping app. We’re always working to improve the way our apps work, so I’ve followed up with you via email to log your feedback for our development team. -Emma, Shopify Support
Great app. If you know how to use this. This app will create automatic google feed which you can use for google shopping. So easy and useful. Highly recommend to all. You can get more help from Google staff and its easy for them as well when you use this app to creat a feed. Somehow it still shows pending status on app but google has confirmed that all products are listed. Something they need to see why it shows pending but in fact its already been approved. Other than that all good.
This ain't it chief. It truly astounds me that Google can't even build a functioning integration with Shopify without breaking your Google Merchant account. It's even more astounding that there are plenty of independent teams that can build something that not only works, but works extremely well
Thank you for sharing your feedback, we truly value your opinion and appreciate you taking the time to share it with us here so that we can make any necessary improvements.
I’ve followed up with you via email so that we can discuss this further and I can then share your feedback to our development team. Hope to hear from you soon! - Emma, Shopify Support
Doesn't work. SHAME ON YOU SHOPIFY FOR WASTING ALL MY TIME! After 2 weeks products still pending. Started campaign that was supposed to be for 7 days only, but still "Running" after 2 weeks. Google ads shows that campaign is "enabled". Took me a few days to correct my site so that ads are all approved by Google, but STILL NO CAMPAIGN RUNNING. What a WASTE OF TIME. After MUCH WASTED MONEY and 22 months later, finally realizing that Shopify is a scam!
Hi, there. Thank you for sharing your feedback about your experience with the Google Shopping app. I'm sorry to hear that it was a negative one. I've followed up with you by email to see if there's anything we could assist with and to log your feedback for our developers. Hope to hear from you! -Emma, Shopify Support
Works great just wish I could make the Google shopping product id match my sku instead of that huge shopify id.
All the people with 1 star review really need to learn how to follow instructions. And email support was quick and friendly although I did solve my own issue as to why my feed was stuck in pedning which was in the merchant center feed section I didn't have shopping actions check marked
