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After I saw all the great ratings of this app, I was very excited to use it. I'll start out by saying it's not all bad, but unfortunately, I did not have a good experience.
The good: 1) set-up was very simple - my unpaid listing appeared on Google Shopping and after a few days was showing up for all relevant searches; 2) customer service is 5-star (Luke really did his best to help me out and was successful with helping me with the free shipping piece since it was originally displaying the highest priority shipping I charge rather than standard).
The bad: 1) we currently have two products, and even though nowhere in Shopify does it say they are variants, Google was treating them as size variants of each other; 2) only the feature images showed up on the unpaid listing result - when you clicked on the listing however, very old images were showing that were out of date (Luke tried to do a reset on these two things to get our current product images to display, but sadly it didn't work); 3) more of a suggestion than a bad thing, but it would be really helpful if this app integrated with review systems like judge.me - currently this app does not support this because Shopify creates its own ID that it sends to Google rather than grabbing your gtin/SKU, meaning you can't get your product ratings to display on Google Shopping because the numbers won't match up.
Although I've decided to try out another app in the hopes of a better result, I do want to emphasize the excellent customer service - thanks for trying guys; it's the app that let me down!
Hi,
I'm Cíara from the Shopify Apps team, I just wanted to say thank you for your review, we appreciate hearing from our merchants.
I completely understand how frustrating it can be when something you need isn't in the app, and I'm going to follow up with you just to make sure you can get in touch with us. Keep an eye out for my email shortly!
Cíara N | Shopify Support
Shopify support was extremely helpful getting Google Shopping going and helping me with issues that were not due to the Google Shopping app but other apps we are using for shipping.
It is great for driving traffic to my website. It was easy to set up and sync my products from shopify
it was quick and easy! this was my first time using this feature and the steps were very easy to follow!
Extremely easy, very guided, and I really like how it was able to automatically detect and connect to our existing Google accounts.
I sued this app and is really easy to use and straight forward to start on Google Shopping.
However I do have some errore on Google Merchant that check differences between the feed price and the website price even though there aren't. Google Merchant assistance says it depends on the code on the website that confuse Google Crawler. Can you help me out guys?
I initially had issues with the app syncing and I reached out to Shopify support and my products are now synced with google merchant center. Still working with google on getting feed with the correct info so google can approve products.
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Hi,
I'm Cíara from the Shopify Apps team, thanks so much for your review. We really appreciate hearing from our merchants.
I'm pretty sure we can fix this issue for you, and get it fully set up in the next little while, so your free listings will appear in Google Shopping. I'm going to follow up with you via email to help get this sorted out, so keep an eye out for that from me!
Cíara N
Shopify Support
Super easy to use. Everything is automated and straight forward. I'd recommend as somebody that comes from a 10 year background in E-commerce.
Very easy to set up and begin! I am thrilled that I will be able to reach consumers locally as well with this app.
I like everything about google shopping.. give detail and solve problems accordingly.... Very helpful especially for business starters and huge businesses.
