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Hi, Google Channel Team I Have facing a problem. I have done all the steps but in the last step ''Manage target country and language'' have not showing Target country and Target language option in the selection box. please guide me on how to solve this problem.
Hi there,
Thank you for your feedback - it sounds as though your shop was being affected by Google's beta currency limitation. Great news! Google has now expanded their target country options to include more currencies. I'm going to follow up with you over email to open up the lines of communication and make sure you are able to set up your accounts.
Charlotte | Shopify
I was contacted that there was a temporary problem that got fixed. I tried it now and it seems to be working just fine. I appreciate they got back to me within 24 hours.
--- Old review: Not working. Goes to a grey page that simple says my site Refused to Connect. That doesn't tell me anything.
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. The issue you faced was quickly addressed by developers. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify
We were also unable to install this app. It didn't provide any information except "[Store Name] refused to connect".
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app, I'm sorry to hear that you ran into some challenges when attempting to install the Google channel. We want to make sure that you get the support you need regarding the issues you are facing with the Google Channel, so I'll be sending an email out to open up the lines of communication and assist where possible.
- Nate | Shopify
Bad reviews are the new tech support, so here's one. All I want to do is finally integrate G4. Followed Shopify instructions and get "refused to connect."
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app, I'm sorry to hear that you ran into some challenges when setting up Google Analytics 4. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
Seems to be working. I set up things on google side first, and had no issues connecting to it from this app. Will see how it does.
It's so disappointing that it's hard to believe it's a Google product.
I've tied in with my Google account, but the last step of adding a channel always fails with the message "can't connect youtube channel.
I tried many times in a few days and it still says the same thing.
I've seen people on reddit in the same situation and the problem has not been solved.
There is not even a reason.
Hi WhereGifts,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with connecting YouTube to your Google Channel.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Robyn | Shopify Support
Ich habe alles korrekt verbunden, jedoch gibt es immer wieder Probleme im Conversion-Tracking, insbesondere wenn man das Theme wechselt. Ich verstehe nicht, warum Google das nicht korrekt hinbekommt. Der Kundenservice kann mir auch nicht wirklich weiterhelfen. Hier ist dringend ein App-Update notwendig!
I am very disappointed! And now its very difficult to even use when adding products. For some unknown reason Shopify & this Google app had REMOVED the editing metafields from the product page in admin. Do you know what this effects? It makes it almost impossible when you have a product, you have sizes, colors, gender, new/used etc. & when you have to bounce OUT of the product page, go to the app, select all the columns you need that were once on the product page then have to scroll FARR to the right and back left, then have to go back to item you just added to get the size color etc. makes it VERY UNPLEASANT! MAKES ME NOT WANT TO EVEN USE IT ANYMORE! NOT GOOD. So I have to have my website up, go to the products I just posted (which can be many) & a preset page with the columns I need is just ridiculous. Now I have to have 3 different tabs open just to create a product and to use the Google app
All I have to say is PUT THE GOOGLE METAFIELDS BACK ON THE PRODUCT PAGE ...please
thank you
PS. whoever had the bright idea of removing the metafields from the product page, should be fired...& I would sign off on that! KATIE BROWN!
& sorry for being so blunt but, this really does create alot of issues, not user friendly anymore.
1/26/2024 update! Still same issues, but now bulk editing load time is basically unusable with over 800 products. I cleared all cache etc, & im on a desktop! The platform needs work on the continuous scroll feature, even from side to side!
Plus still, they do not have a sort feature on their bulk edit! So you have to load ALL PRODUCTS to get to the one you need! Unreal!
**So please everyone, make this suggestion to fix this via feedback or reviews. Who wants to waste alot of time fiddling with an app just to get your products correct to surface on google!
Hi there,
Brett here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need and that your feedback is heard - I'll be in touch with you via email shortly to discuss this further.
Brett | Shopify
No support to assist with usage. Immediately got suspended for misrepresentation and upon trying to do the right thing and fix it was ablsolutely upable to get any form of assistance to find what the issue related to. Given up on google and will use other channels instead. Good to know Google like to support small businesses - Not!!! After such a terrible experience I am looking to move all paid services away from Google now.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We'd definitely like to support you wherever possible, so I'll be sending an email out to help where I can.
- Nate | Shopify
Nothing works. How is this possible? Google should be better than this. I have followed all the steps - multiple times - and still nothing works.
Hi there,
Nate here from Shopify. Thanks for sharing your feedback in regards to the Google channel app. We'd like to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and assist wherever I can.
- Nate | Shopify
