Google & YouTube

Over the past few months, I have been extremely frustrated with the app. Despite selecting manual product sync, it continues to push products to Google Merchant Center, which is negatively impacting our performance marketing. I request you to please fix this issue at the earliest.

Everything was explained clearly, but the account was still locked. Some websites wouldn't even load but were still approved and running on Google Shopping. The service is terrible, with no one to support or resolve the issue. Does anyone have any other advertising solutions besides this awful one?

Incredible? 29.07.2026: feed is frozen in a 21-22.07.2026 status. App support asks to manual resync product by product (>15000 products). This is stupid and offensive for me.

You should be ashamed of how broken the entire environment is: google app, shopify, ga4, ads, merchant. Think first, test and then implement. Nothing works as presented to work.
This was December 7 2025.

6 months later (4th of June 2026) it is even worse. I cannot believe anyone can be payed to respond as they do.

5.06.26 Still in circle while Google support and Shopify support think Catch22 and Kafka are not familiar to us. We know about them. We used to read instead of ticketing you.
4.07.26 Still incorrect. It creates a new container, new tag at each disconnect. Wich needs to be merged with old tag for stream purpose. Which means it blocks twice each page and not populate correctly every single time. It does not sync with actual setup; it creates numerous containers, never clears up the integration. Lack of actual support. Nobody is doing anything. Just re-iterating old online generic answers.

Great idea, but the local feed partnership files doesn't clear old products, and also if you clear it, never rebuilds with exisitng products. No way to trigger a full sync etc.

Informationen bei Merchant Center Sperren oder Produktsperren sind unkonkret, nicht hilfreich und verwirrend.

Es wird keine konkrete Info geboten, nur Dutzende Seiten komplizierter Text.

Man bleibt hilflos und verzweifelt zurück. Hier sind dringende Verbesserungen notwendig!!

I’m extremely disappointed with this app. For a full year, I’ve been stuck in a loop of suspension and generic “Misrepresentation” messages. The app offers no real insight, no manual review, and no actual help. It just keeps generating the same template messages over and over. I’ve fixed everything on my store, followed every policy, and still no progress. If you expect real support or human review, this app won’t give it to you. Totally unhelpful and incredibly frustrating.

Exceptional Service! Product inclusion process done very quickly, As a new store , (just open yesterday) it is really very helpful to identify where to improve and what to rectify. Just we have to follow feedback properly, that's it, Nothing complicated. Thanks.

App is inaccurate and confusing. Google support told me this app automatically adds GA tracking code, but in that case how do we prevent double reporting with our Tag Manager, which we need for other scripts? They were unsure. Google support also doesn't seem to understand that ShopifyPlus users no longer have any access to our checkout code. There is also a warning about "mistakenly added tags" but trying to fix it is very complex, and so far ineffective.

In addition, The Google Merchant Center widget says we have 0 products / 0 approved when in fact we have 100s of live products listed there.

The only "Suggestion" from the app? Increase spend. gee thanks.

Diese App ist sehr zuverlässig und erleichtert die Arbeit enorm.
Die Verbindung mit Google Merchant Center und YouTube funktioniert schnell und stabil, und Produktfeeds werden automatisch und korrekt synchronisiert.
Besonders hilfreich für Händler, die ihre Produkte effizient bewerben und mehr Sichtbarkeit erreichen möchten. Sehr empfehlenswert!

Avoid this platform if you value sanity. Nothing is consistent: one typo and the entire feed stops syncing, then you get flagged as if it’s your fault. The rules are vague, enforcement is random, and customer support recycles canned answers that solve nothing (via email, no phone, no chat, days of waiting and waste of time for no help etc...). You follow the documentation line by line, it still fails, and then you’re punished for “non-compliance.” It’s a trap of moving goalposts and zero accountability—not a place for anyone who needs reliability. Basic tasks spiral into endless loops: sync → error → appeal → repeat. The system penalizes microscopic formatting differences while ignoring its own bugs. They demand millimeter-perfect standards from you, yet don’t hold themselves to the same—a terrible example. Miss a single character, the feed won’t refresh; fix it, and you get a new unexplained rejection. You don’t even know if they’ll ban you because the Shopify feed refresh lags a few minutes—delays outside your control—so you never get a real diagnosis; support replies with copy-paste templates and you get banned for that too. Support is slow, scripted, and unhelpful. This wasted days and delivered nothing. And here’s the kicker: if a review fails, your Google Ads account can get restricted or blocked; you’re forced to wait days before requesting another review, and those reviews are rationed. Burn through a few attempts and you’re effectively shut out of ads for good. Now I understand why so few people stick with this platform and choose alternatives. This isn’t a professional ecosystem—it’s roulette with your business on the line. I’m switching to alternatives immediately so I can actually see my ads delivered.