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This app worked with one store but it is not working with another store. I'm trying to select Pakistan in the drop-down but for some unknown reasons, there is no option.
It would be great if someone can get on a call with me and help me to solve this weird issue.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing selecting your target country. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Jason | Shopify
No way to verify a shopify store in Google Merchant Center. Support can't help so we're unable to sell our products with canal Google
Hi there,
Thank you for taking the time to let us know that you were experiencing an issue with the Google channel I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
I'd been scared to install the app with all the negative reviews but figured it couldn't hurt as my primary source of product listing was my site any way so if it didn't work it was no loss. I had already had Google merchant centre pulling via web crawl which was o.k but had errors. So I set this up and it was linked and approved within less than 1/2 hour. Let's see if it's keeps it up but so far it's working as hoped.
Hi, Google Channel Team I Have facing a problem. I have done all the steps but in the last step ''Manage target country and language'' have not showing Target country and Target language option in the selection box. please guide me on how to solve this problem.
Hi there,
Thank you for your feedback - it sounds as though your shop was being affected by Google's beta currency limitation. Great news! Google has now expanded their target country options to include more currencies. I'm going to follow up with you over email to open up the lines of communication and make sure you are able to set up your accounts.
Charlotte | Shopify
No funciona, se genera el error "La página .........myshopify.com ha rechazado la conexión".
La hemos desinstalado y vuelto a instalar y pasa lo mismo.
I was contacted that there was a temporary problem that got fixed. I tried it now and it seems to be working just fine. I appreciate they got back to me within 24 hours.
--- Old review: Not working. Goes to a grey page that simple says my site Refused to Connect. That doesn't tell me anything.
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. The issue you faced was quickly addressed by developers. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify
We were also unable to install this app. It didn't provide any information except "[Store Name] refused to connect".
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app, I'm sorry to hear that you ran into some challenges when attempting to install the Google channel. We want to make sure that you get the support you need regarding the issues you are facing with the Google Channel, so I'll be sending an email out to open up the lines of communication and assist where possible.
- Nate | Shopify
Bad reviews are the new tech support, so here's one. All I want to do is finally integrate G4. Followed Shopify instructions and get "refused to connect."
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app, I'm sorry to hear that you ran into some challenges when setting up Google Analytics 4. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
Seems to be working. I set up things on google side first, and had no issues connecting to it from this app. Will see how it does.
The app say"Page not found" whenever I open the app under "Sales Channels" to try configure my account. Please help
Hey there,
Jason here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. The issue you are describing should now be resolved, but I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Jason | Shopify
