Google & YouTube

The Google Customer Reviews integration is extremely frustrating and appears undercooked for Shopify’s current checkout architecture.

The “Google Customer Reviews” opt-in block can be added to the Thank You page, but the block itself instructs merchants to install a “Google survey extension” — which does not appear to exist anywhere in the Shopify App Store or inside the Google & YouTube app.

The integration also appears to struggle with Merchant Center parent/child account structures. Stores using a Merchant Center MCA with sub-accounts may find that the app connects ambiguously or fails to render the correct Customer Reviews opt-in, even where the correct sub-account has Google Customer Reviews enabled.

Most concerningly, Google’s own support response was to tell us to manually install Google Customer Reviews JavaScript on Shopify’s checkout Thank You page. That is not a practical answer: Shopify’s upgraded Thank You / Order Status pages do not allow arbitrary checkout scripts, which is precisely why this app block is supposed to exist.

In short: the advertised Customer Reviews integration does not appear reliable, the instructions inside the block are unclear, and support seems to provide legacy script advice that is incompatible with modern Shopify checkout.

After getting the app connected it only added 19 items to our Google Merchant account, out of over 250. I have verified that all the items have the Google / YouTube sales channel enabled.
This plugin doesn't work and show be removed from Shopify.

The Google Customer Reviews integration is extremely frustrating and appears undercooked for Shopify’s current checkout architecture.

The “Google Customer Reviews” opt-in block can be added to the Thank You page, but the block itself instructs merchants to install a “Google survey extension” — which does not appear to exist anywhere in the Shopify App Store or inside the Google & YouTube app.

The integration also appears to struggle with Merchant Center parent/child account structures. Stores using a Merchant Center MCA with sub-accounts may find that the app connects ambiguously or fails to render the correct Customer Reviews opt-in, even where the correct sub-account has Google Customer Reviews enabled.

Most concerningly, Google’s own support response was to tell us to manually install Google Customer Reviews JavaScript on Shopify’s checkout Thank You page. That is not a practical answer: Shopify’s upgraded Thank You / Order Status pages do not allow arbitrary checkout scripts, which is precisely why this app block is supposed to exist.

In short: the advertised Customer Reviews integration does not appear reliable, the instructions inside the block are unclear, and support seems to provide legacy script advice that is incompatible with modern Shopify checkout.

Funciona bem a integração via API

Sign In and google doesn't recognise any of it. An endless loop of "passkey". Google AI is still in pre-school hopefully they'll teach it something. Reviews need to introduce negative stars!

Très bien tout fonctionne correctement tout est automatisé

Same problem as everyone else. Misrepresentation. They flat out refuse to help with this. While you're trying to figure out what they want repaired you break 10 more things. Congress should finally step in and take this kind of power away from these people. They are destroying small businesses while propping up multi-billion dollar companies. I encourage everyone to write and call your representatives in your state. This will not remedy itself.
And the truth is, Google gave all their power to AI and they don't know what's causing the Misrepresentation. That is why we get copy/paste answers. They have no idea what is wrong, and they refuse to offer customer support. The same support and transparency they demand from sellers. Contact your reps. Call them every day until they break up this monopoly.

Es fácil de sincronizar con Shopify

it doesnt track any conversions

EASY TO SETUP AND HELP IDENTIFY ERRORS IN PRODUCT LISTING TOO