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I have had this app since August with no problems. Now I receive a message stating "Your account violated the circumventing system policy," and "We've detected suspicious payments in your account." I have not touched anything since setting up the account and received these messages. When I reach out to them, the explanations are extremely vague. I ended up deleting all merchandise, reentering my credit card information, making sure I do not have multiple ad accounts, and still cannot use Google Ads. The merchandise is not showing up in this app like it is supposed to. I really do not see how I benefit from the app and I see no purpose in having it. Not sure if this is a Shopify issue or a Google issue, in terms on how they connect. I just know I have no issues with using Facebook for virtually the same thing. I know I am not the biggest business, but Google needs to make things a little more user friendly.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable and truly appreciated. I'm sorry to hear of the struggles you are facing with the Ads account suspension. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
I like it very much it’s good to use I don’t know what to write I just need 100 words to be able to submit this review
Easy app to bring our DiLoro leather products in front of a large audience without spending hours setting it up. So far very happy with the process, looking forward to great results.
Just starting on this journey with Google. So far so good
Learning something new one day at a time.
Google is a must. The app is easy to set up. It guides you step by step. Make sure you have sign up on Google Merchant first.
It's practically useless, constantly removes products from feeds. really hard interface to work with. literally this app makes the job so much harder. You'd think as they advertise ease of use that Google would get this sorted asap...2 years deep same issues as when I started. customer service is terrible aswell...failed to respond to 20 emails about the same issue....use a third party app
Hey there,
Kevin here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with Google not approving your products, there are many policies to abide by to have all products in good standing.
I'm going to look into this and follow up with you in an email to open up the lines of communication. I can see you sent in another email so I'll link link that ticket to streamline the correspondence.
Kevin | Shopify
Easy and quick. Already seeing the results. Especially when FB ads are just not working.Thanks Google.
super easy to install and very intuitiv. I don't know a better way to import all products and category. It's perfekt
With help from a Google chat with Lester, we were successful in getting our products on Google. Thanks.
i used to promote my products, and it works very well, if you want more visualization of your products.
