Google & YouTube

I'm done! Worked for many years just fine, 2 weeks ago 3/4 of my items showed sudden errors and no one (neither google nor shopify) seem to be able to figure out why. I have stopped paid advertising until there is a resolution, if ever. At this point I have no confidence they will figure it out. I don't have the time or patience to continue to work with either of them to get it right anymore. After reading other frustrated Shopify sellers I want to add that we also are 100% custom products

Horrible Customer Service! We have been running very good shopping campaigns since 2018. Come The end of May 2021 something in Google changed and adds stop running with success and cost skyrocketed. We were getting 500% return on ad spend and now it is one to one. We have reached out to Google from 2 months and the support or underwhelming. We even got disconnected on Phone call and they never attempted to call back. The shopping campaigns are automated and we have accepted/acted upon every recommendation from Google. Support is non existent. We should have learned our lesson after building Google Shopping Site and Google discontinued the efforts.

This app no refresh the feed on merchant center. just created a product when I config but don refresh the stock nor changes in the products. I have 1 month with me feed outdated. and on the documents or help articles dont tell anymore about that.

need to add custom labels at variant level. as i does not want to advertise all variants of my product.

This app is bad. We are 8 days in trying to get 26 products approved, not able refresh the feed, will probably have to wait another 5 business days for them to tell me some things not right.. support is useless. Will probably have to delete and start fresh with the sales & orders app. We have 1400 products with this one on another store and never had any issues like this.

This app has no refresh the feed on the merchant center. just created a product when I config but there's no refresh mode to get changes in the products.

Yes the support provided is just great. The software itself is a very friendly one. In addition to the extraordinary quality support provided by Shopify Support Team!!!

It was great in the first few days, but then all of our five thousands products got disapproved from enhanced listing and google do not give us a particular reason. We cannot find the solution from the articles provided. Many products were moved into pending without a reason. There is no useful support at all.

As so many others have said, this is easy to initially set up, but the editing is atrocious. Google disapproved many products. I've wanted to go in to make edits, but there is no way to filter, so every product we've EVER had in our store shows up--not just those that are currently available. SO TEDIOUS.

None of our products have been approved. 250+ products have been in "pending" for months. We've submitted four tickets over the course of that time period and gotten no response. For the products that have not been approved, no reason is given by the app. I followed several Shopify tutorials, and I still cannot find the issue. One tutorial suggested that the app should tell me why certain products are not being approved, but that has not been our experience.