Google & YouTube

I have given up on this App now. The GTIN error which appears on all my products now just doesn't get fixed. I have read articles, tried everything and reach out to support and was given a 'solution' which doesn't make any sense and doesn't apply to 'non-custom' products. Great, that its free! But not great that it actually doesn't work properly. I have seen so many stores asking the same questions but there is no solution.

The app worked fine for several months, however my Google Merchant account is now being suspended for "inaccurate tax information." The sales tax value in the data feed is less than what is actually charged on my Shopify store. I haven't made any changes in the store or via the app, and I have absolutely no idea why this is happening. I tried to fix the problem by going into Google Merchant Center and manually setting the sales tax rates, but my Google Merchant Center tax settings are being reset by the app on subsequent syncs with incorrect tax information.

We have been struggling with the GTIN error with this app not giving Google what it needs for the barcodes/GTIN. So our items are limited on google without this info. I found some workarounds but nothing is helping. We were good for a year then all of a sudden these started popping up.

Hi Shopify, There seems to be a problem where if dont have a custom product and you dont input the MPN, the App will not send the Barcode/GTIN over to Google.
This problems seems to have been here for a month or two now. If you input the Barcode/GTIN into the MPN and not Ticking the custom product, Google Merchant Center will then get the GTIN.
This is just not a reliable fix if you work with +5.000 products, and you get edit this is bulk. You have to edit in manually pr. product which is not worth the time compared to downloading, buying and paying for another app.

todos mis articulos tienen el código de barras/GTIN en el producto pero en google da error de GTIN. No se como se puede solucionar.

Edit after Shopify Support contacted me:
I changed to 5 stars because the Shopify Support really helped me to fix it.
I'm pending in my opinion, if I should give 4 or 5 stars, because such things "happened" while using the app, but I can't say if it's a fault of Google Merchant Center/Search Console or Shopify could give more hints in the App backend, how such things could be solved or a picture by picture story which settings you should enable or disable to prevent issues. But for now it's working good again and 5 stars are good for an app that manages the connection for free and for a support that really helps. Edit:
Without a reason the Google Site Crawler starting from February 6th suddenly reads the product price without the added tax value (while the Shopify Google Channel App Feed submits the final product price) of course both values are different which now leads to the "not approved" products in the merchant center...something has to be done from Shopify so that the site crawler catches the customers end price. -
Somehow since 2-3 days several products that were listed correct are now not accepted because of "price differences" between feed and site crawling, but the prices mentioned do not exist in our shop. We don't know what's going on and why this price gap happens.

Have an ad test pending since Oct 2 2020. I can't delete it cant pause it google was no help when i reached out to them to attempt to have it removed. It states its waiting for their approval over a year later. Cant make a new ad because of this "pending" one. Totally useless app

Just a quick review for Cherry in the Shopify support team who has helped set up our merchant center feed using this app. Cherry has been incredibly patient and helpful, with absolutely superb customer service and kindness. If you run an online shop it's critical you can sell on google so appreciate those struggling with the app will leave bad reviews BUT as anyone knows who runs a shop clients and customers rarely leave reviews for good service but Cherry service was outstanding and I am very grateful for her support.

What a nightmare to use for everyday folks. This app and Google has a long way to go. Google seriously needs to work on support and correcting their own errors before offering so many services. I've been trying to get this set up correctly for what seems like 3 years now. So many errors and such a royal pain to use.

Google is the absolute worst partner for any business owner on shopify. You will set up your account and in the process get suspended. Why? They won't tell you but they will refer you to their help articles. You will "Click to Fix" and nothing get fixed. The worst experience, multiple ties on multiple stores. Never again.