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After connecting my YouTube brand channel all products are imported to YouTube. But you are unable to connect to my main Google Ads account. You can only use your Google Ads account if you have a personal YouTube account. Almost no professional YouTuber uses a personal YouTube account. A YouTube brand account does not have its own email address and thats why you can not access to Google ads.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are currently facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can.
Nate | Shopify
Can't group products with different sizes into single listings. So it's useless really. Definitely dont need dozens of listings, 1 listing for each size!!!
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
Integration does not work. I've had a Google Ads account for years now that's connected to our Google Merchant Center (also connection issues with this), but it doesn't seem to want to pull that information into Shopify. The only option I have is to create a new Google Ads account... why? I go into Google Account and everything on my end is linked, verified, and claimed. What is this app even for? Nothing works.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. At the moment, the Google channel can be used to run Google ads, from directly within your Shopify admin. Any ads launched and ran from within your Google Ads account, will not sync to the Shopify admin. In this case, I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
seems like a common problem people are having. does not link without flagging misrepresentation. I am trying to link my store to my youtube channel and it's not working.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
It doesn't pickup product variations and discounts. It randomly rejects my products saying the price doesn't match the landing page price when there is discount or variations
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support!
Vance | Shopify
can not get it to work...keeps unpublishing items due to gtin/mpn..We have custom products that do not have these. Tried everything we read about to fix this issue..Is useless
Hi there,
Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing!
Vance | Shopify
I am experiencing some of the same issues that other people/companies are having. I keep getting GTN error on a lot of products. I also am experiencing missing inventory data issues. I don not know what that means or how to fix it. I am thinking about removing this app. My sales have dropped since this past May.
Hi there,
Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Thomas | Shopify
does your app automatically set up google ads tracking for our site?
anyone can explain more? WE are suffering from this problem. hope your reply.
Bugs involving the sending through of GTIN numbers with the API (it won't send your barcodes correctly through to the merchant centre due to the TRUE/FALSE settings in "custom product") - a useless editor inside the channel that can't filter - you would need to change 1000 products 50 at a time to fix said bug - SKU's not sending through correctly...so frustrating. Just to top it off, you can't change these Google merchant fields via csv, even if you wanted to try get around the bugs! Shopify, stop trying to push other commercial apps to clean up your clearly fixable bugs in this channel app. It should be a part of a Shopify plan that works for free, not a vehicle to feed your bottom line by making it unusable to anyone with more than 20 products. Any professional store builders out there thinking of switching to Shopify - be VERY AWARE this Google shopping channel app WILL NOT handle your feed to Google Merchant at scale. I really hoped while building our (currently) 6000 product store it could handle a big job and I would have an app to assist me with feeding the API perfectly - IT CAN'T AND IT WON'T. It can handle maybe a few hundred but trying to manage 1000's of products you will have issues. You will be looking and trying to get the job done with a custom feed (the only option I can see at the moment with the way this app is for 1000's of products) or some other app they will charge you for, or trying your best to get around this app with a hodge-podge of additonal "bulk changer" apps that are not free that they will try recommend to make up for this app being basically unusable on its own at scale. HOPEFULLY with Google now "looking after" this app after Sep 1 2022, it might improve and be usuable at scale...here's hoping.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. We appreciate your feedback on the channel's product fields in the bulk editor and how they function - I will be sure to share your feedback with our team.
Charlotte | Shopify
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. We appreciate your feedback on the channel's product fields in the bulk editor and how they function - I will be sure to share your feedback with our team.
Charlotte | Shopify
I am currently trying to use this app so I can connect my google merchant with my Shopify, but because I am located in Canada the required shipping details needed for Google merchant are limiting and hard to follow/use. I am still trying to configure the shipping manually within Google Merchant, but it has proven to be extremely difficult and has been a constant battle to set up....
