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I make wire wrapped jewelry and i also sell crystals at Leetwraps. Google keeps saying i need GTIN or MPN and i keep hitting custom. it seems ok at first but then a day or two goes back to not being able to publish on google. So sick of this. Facebook and IG reach are so low anymore. I should have just stayed on Etsy.
Hi there,
Cathal here from Shopify. Selecting your product as custom should allow you to send your products to Google without a GTIN so I will take a look into this for you to see what is happening and will be reaching out to you by email soon. Thank you
Cathal | Shopify
First off, look at all the 1-star reviews! I"ve had so many issues getting this set up both with Shopify and with Google technical support. Setup was complicated and support on both sides was slow to respond (1+ days for a simple question). There is no phone number to call to talk to anyone. Every time I updated settings as recommended by both Shopify and Google support, something else would break. Error messages and support pages are hard to understand. I highly DO NOT RECOMMEND setting this up - it was a complete waste of time as I've poured about 4 weeks worth of time trying to get this to work.
Hi there,
Ashley here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Ashley | Shopify
this is a nightmare. I set it up and it unverified my domain with google and I cant re-verify it. Traffic has dropped as a result. This needs testing before made available to shops. Such a terrible product.
Hi there,
Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Vance | Shopify Support
Does not work. I've find it funny that the last positive review (except one in a language that I don't understand) was written in August. Something happend around that time that made the app unusable.
Hi there,
William here from Shopify, thank you for taking the time to leave a review on our app. We'd love to have the experience live up to your expectations, I'll reach out to discuss any account specific challenges faced and how we can overcome them together.
William | Marketplaces Support Specialist
Shopify
Google doesn't like what I'm doing I guess. I make and sell handmade leather watch accessories, so therefore no gain/mpn available. Faultcode written in solid IT knowledge language I guess, but I started using Shopify to not have to deal with that.. - You need to add a gtin or mpn.
- Google is reviewing your merchant center account. your product will be re- reviewed once your acco...
- Add shipping costs for your product.
- Add a valid gtin.
Hi there,
Nate here from Shopify. Thanks for sharing your feedback in regards to your experience with the Google channel app. We want to make sure that you get the support you need regarding the issues you are facing here. I'll be sending an email out to open up the lines of communication.
- Nate | Shopify
AT LAST! WE CAN ADD FREE LOCAL LISTINGS !!!!
URAH! URAH! URAH! URAH! URAH! URAH! URAH! URAH! URAH! URAH! URAH!
I wish Google would work with independent distributors. Google isn't very user friendly with Shopify online stores who are distributors of products. These products have a logo and the company requires the logo to be a part of the picture. Google doesn't support pictures with logos, and therefore a lot of my products are advertised.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. You are correct that one of Google's requirements is to have images that are free from logos or watermarks. You can learn more about this policy here: https://bit.ly/3f9mtvb. While Shopify does not have any control over these policies, I am going to follow up with you via email to see if there is any way I can support you further.
Charlotte | Shopify
We sell digital blueprints on Shopify and want to have our store connected to YouTube so we can advertise our products under our videos. After spending at least 40 hrs trying to make this possible using the google channel we found that google doesn't support digital products, even though they have categories for it. This problem needs to be addressed by Shopify or google!
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
I've tried to configure and reconfigure this app for months, it will approve less than half of my products and disapprove the other half with a reason that doesn't make sense. I'm super frustrated and disappointed.
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify
All my products were dissaproved in Google Merchant Center resulting in suspension for 'misrepresentation' Unable to synch Gtins / no real time stock updates. Don't know how to undo the suspension.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
