レビュー (5,556)

総合評価
4.5
評価レベルごとの件数
  • 評価の75%は5つ星です
  • 評価の9%は4つ星です
  • 評価の3%は3つ星です
  • 評価の2%は2つ星です
  • 評価の12%は1つ星です
2021年6月22日

Does Not Work...Has Not Worked For Years...How there are so many good reviews is beyond me! Only reason I looked at trying again, but I can see that most people have the same issues I have. This should be a number one priority or so you would think!
Please don't respond from Shopify telling me that you are going to look into this, just do something!

Soda Pop Shop
アメリカ合衆国
アプリの使用期間:3年以上
編集日:2021年7月1日

I'm done! Worked for many years just fine, 2 weeks ago 3/4 of my items showed sudden errors and no one (neither google nor shopify) seem to be able to figure out why. I have stopped paid advertising until there is a resolution, if ever. At this point I have no confidence they will figure it out. I don't have the time or patience to continue to work with either of them to get it right anymore. After reading other frustrated Shopify sellers I want to add that we also are 100% custom products

Mystic Moon Shop, Inc
アメリカ合衆国
アプリの使用期間:2年以上
Google LLCが返信しました 2021年7月5日

Hey there! Luke here from Shopify Support.

Thanks so much for taking the time to review the Google Shopping Channel. Your feedback is valuable and we are always looking for ways to improve. I am sorry to hear about the problems you are having recently with product approvals. While Google does have full control over all approvals, we can often dig in to find out what needs to be done to get them approved. I am going to follow up via email so we can dig in a little deeper together and get this sorted as quickly as possible.

Luke | Shopify Support

2021年8月6日

Horrible Customer Service! We have been running very good shopping campaigns since 2018. Come The end of May 2021 something in Google changed and adds stop running with success and cost skyrocketed. We were getting 500% return on ad spend and now it is one to one. We have reached out to Google from 2 months and the support or underwhelming. We even got disconnected on Phone call and they never attempted to call back. The shopping campaigns are automated and we have accepted/acted upon every recommendation from Google. Support is non existent. We should have learned our lesson after building Google Shopping Site and Google discontinued the efforts.

Prince of Scots
アメリカ合衆国
アプリの使用期間:約3年
Google LLCが返信しました 2021年8月10日

Hello,

Jack here from Shopify. Thanks for taking the time to submit your feedback. Our app allows you to link your products to Google and run Shopping ads. Any changes to the ads performance would be the because of Google. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having.

Jack | Shopify

2021年8月10日

This app no refresh the feed on merchant center. just created a product when I config but don refresh the stock nor changes in the products. I have 1 month with me feed outdated. and on the documents or help articles dont tell anymore about that.

chilebefree
チリ
アプリの使用期間:約2ヶ月
Google LLCが返信しました 2021年8月11日

Hey there,

Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure your products are being synced to Google in a timely manner so I'd love to discuss this further with you. I'll be sending an email out to you shortly and I look forward to communicating with you there.

Adil | Shopify

2021年8月11日

need to add custom labels at variant level. as i does not want to advertise all variants of my product.

FarmMate.in
インド
アプリの使用期間:6ヶ月
2021年8月19日

This app is bad. We are 8 days in trying to get 26 products approved, not able refresh the feed, will probably have to wait another 5 business days for them to tell me some things not right.. support is useless. Will probably have to delete and start fresh with the sales & orders app. We have 1400 products with this one on another store and never had any issues like this.

Adanna Fire Pits Australia
オーストラリア
アプリの使用期間:27日
Google LLCが返信しました 2021年8月20日

Hey there,

Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you are getting the help you need to ensure your products are being synced to Google in a timely manner. I'll be sending an email out to you shortly and I look forward to communicating with you there.

Adil | Shopify

2021年8月20日

This app has no refresh the feed on the merchant center. just created a product when I config but there's no refresh mode to get changes in the products.

Tested Laptop Parts - Replacement Parts for Repairs
アメリカ合衆国
アプリの使用期間:6ヶ月
Google LLCが返信しました 2021年8月20日

Hey there, Spencer here from Shopify. Thank you for taking the time to provide feedback on your experience. The Google Channel is designed to automatically update any product that gets changed, so there should be no need for you to instigate that. I'll be sending an email out to you shortly so that we can dig into this deeper for you. Spencer | Shopify

2021年9月1日

Yes the support provided is just great. The software itself is a very friendly one. In addition to the extraordinary quality support provided by Shopify Support Team!!!

SAHARA BOUTIQUE - VIP
クウェート
アプリの使用期間:5日
2021年9月3日

It was great in the first few days, but then all of our five thousands products got disapproved from enhanced listing and google do not give us a particular reason. We cannot find the solution from the articles provided. Many products were moved into pending without a reason. There is no useful support at all.

Front and Company: Gifts
カナダ
アプリの使用期間:約1ヶ月
Google LLCが返信しました 2021年9月4日

Hey there,

Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the issue you are facing with your products. Although Google is best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there.

Adil | Shopify

2021年9月8日

As so many others have said, this is easy to initially set up, but the editing is atrocious. Google disapproved many products. I've wanted to go in to make edits, but there is no way to filter, so every product we've EVER had in our store shows up--not just those that are currently available. SO TEDIOUS.

Helen Jon
アメリカ合衆国
アプリの使用期間:3年以上
Google LLCが返信しました 2021年9月10日

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up and filtering your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.

Jason | Shopify