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Got my account suspended due to misrepresentation. Trying to fix it is fruitless Google won't explain the issue and Shopify hasn't a clue. Really frustrating for such a simple product and e-commerce site.
Hi there!
Paola here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand where you are coming from. The Misrepresentation suspension can be frustrating and Google does not share with us further details on why they have flagged an account due to Misrepresentation - although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not. Keep in mind that, although the Google Channel app helps you integrate your store to the Google Merchant Center, Google is still a third party platform, which means we cannot interfere with their processes.
With that being said, I will be reaching out to you through email shortly to offer all the guidance and support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed.
I look forward to chatting with you!
Paola | Shopify Support
I don't recommend the app, since shopify events are not sent over to adwords. Shopify support said they cannot help with google analytics and sent me a bunch of links, when I asked for support for a shopify app. When we analyzed oue raw data in shopify we found 3x conversion from google ads than ads or google analytics showed. This is _owned data_, that should be provided to where you place your bets. This place is google ads (& GA). This idea ("one click google ads setup") of this app is excellent, the performance & support are not.
Hi there,
Chris here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. The Google Channel is used to sync product information to your Google Merchant Centre and Google Ads accounts. The channel does not have an association with the Google Analytics part of Google's platform. I'll be following up with an email to open up the lines of communication to see if there is anything I can do to assist you.
- Chris | Shopify
My account got suspended as soon as I added this. I don’t even know what I did wrong. Do not install at any cost.
Hi there!
Chris here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand the confusion surrounding the suspension. Google does not share with us further details on why they have flagged an account, although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not.
With that being said, I will be reaching out to you through email shortly to offer all the guidance and support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed.
I look forward to chatting with you!
Chris | Shopify Support
I became a Google Merchant in 2010 and at the end of March. When I launched a Google ADS campaign within a couple of days , it the same moment I connected my merchant account to the campaign I was immediately sent an email by Google stating that my merchant account had been suspended. Upon coming here to the review site I was astonished at how many recent 1 star reviews were posted by other Shopify customers with exactly the same result of Google suspending the merchant accounts under the exact problem heading of misrepresentation . Very disappointed for the lack of due diligence for Shopify customers who now have suspended merchant accounts caused by misrepresentation of what?? Nobody knows, at least that is what the other reviews say. Then answer from Google is also very vague and does not have any ideas on offering a solution to fix this serious problem
Hi there,
My name is William a support specialist with Shopify, thanks for taking the time to review our app, we definitely value all feedback received as it helps drive areas that need improvement. That being said account suspensions would be at the discretion of Google but I can take a look at the specific details related to your account to help you resolve this. I will need to follow up with you over email to protect your information. Please watch for my upcoming email so we can get this sorted out for you.
William | Marketplaces Support Specialist
Shopify
I reported tracking problems seven days ago, and the team hasn't made any fixes yet. Remarketing code is missing in the implementation, and begin checkout and add payment info conversions are not firing. So this channel isn't working as it should. Be careful installing this channel because if the tracking is not working correctly, the optimization won't work as it should, and you will lose your budget.
Hi there,
Thank you for taking the time to leave a review on the Google channel, my name is Chris and I'd be happy to reach out to you to discuss the account specifics detailed in your review. More generally, I can advise that our team of specialists would love to assist you in getting the channel working correctly for you any time there is an issue. Please look out for my upcoming email.
Chris | Marketplaces Support Specialist
Shopify
I've had nothing but problems since adding Google to my Shopify store. After carefully reviewing all the information on my website, all information is intact and not misleading. My website business email was rerouted to my gmail account in Feb it worked good. Now it's disabled??? Google Merchant error states my account is not linked but I have a Google Customer ID number? I continue to get emails from Google saying my merchant account is suspended? Vague with no clear explanation nor direction. This is extremely frustrating and time consuming with no results. As a solopreneur trying to maximize my website's visibility, this is not the best use of my time...HELP!
Hi there!
Paola here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand how a Google suspension can be confusing. Google does not share with us further details on why they have flagged an account, although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not.
With that being said, I will be reaching out to you through email shortly to offer all the support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed.
I look forward to chatting with you!
Paola | Shopify Support
Broken after Google changed Merchant Centre data feed specification... https://support.google.com/merchants/answer/11905642?hl=en-GB In particular Shopify not delivering country sub-attribute... Provide delivery country sub-attribute: When providing the delivery [shipping] attribute, you now need to provide the country [country] sub-attribute to ensure that delivery prices are accurate. Item-level warnings ('Missing sub-attribute [country (sub-attribute of [shipping])]') have already been issued in the Diagnostics page to help merchants identify affected products and will move to errors starting today. This has resulted in none of our products being listed. Shopify please update ASAP
Hi there,
My name is William a support specialist with the Marketplaces team at Shopify. Thank you for taking the time to review our app and I would definitely like to get this issue resolved for you. Since it is specific to the item attributes in your store I'll reach out to you directly with some advice for how to proceed, please look out for my email.
William | Marketplaces Support Specialist
Shopify
Hi, I need help, the GTIN of my thousands of products are not recognized, and consequently since a few days, no products can be active on google shopping, could someone please help me urgently, I will then update the review. Best regards
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the GTINs not being recognized on your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address these concerns.
Jason | Shopify
very bad experience. Not approving my product. It keeps showing pending. I made all changes but still not approved.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing getting your products approved. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
Jason | Shopify
Diese App verursacht schwerwiegende Probleme bei den Artikeldaten, so dass sämtliche Artikel von Google abgelehnt werden. Dies hat zur Folge, dass das Merchants Konto suspendiert wurde.
