レビュー (5,557)

総合評価
4.5
評価レベルごとの件数
  • 評価の75%は5つ星です
  • 評価の9%は4つ星です
  • 評価の3%は3つ星です
  • 評価の2%は2つ星です
  • 評価の12%は1つ星です
2022年10月4日

Not Reliable at all. It is a complete toss up as to weather your products will continue to populate or not. There is ZERO support.. read full review for more details. This app worked ok until it did not. Now 1000+ products no longer valid. After checking the values for several products there is no reason why they should have an error. Many ads no longer shown in google even though the fields are correct. Other ads are simply flagged with no reason why they "violate policy". Contacting google support is completly useless!!!! Ive gone back and forth for (3) months on a separate issue with google with ZERO support. This included contacting multiple departments, emailing and explaining multiple times to three different "NON" support reps, and CALLING their office in CA. I was on hold for almost 2 hours before finally giving up. There is no support for this channel.

Moldavite Life
アメリカ合衆国
アプリの使用期間:2年以上
Google LLCが返信しました 2022年10月8日

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

2022年10月9日

Very disappointing app. Basic functionality does not work. Cannot sync GTIN, which is essential, cannot sync shipping pricing, resulting in account suspension, cannot sync product stock status, resulting in suspension, etc. Only thing it does do is sync products, which it seems to do fine... until the products are all disapproved...No help from Google or Shopify developers.

defianceRC
アメリカ合衆国
アプリの使用期間:4年以上
Google LLCが返信しました 2022年10月16日

Hi there,

Thanks for reaching out with your feedback. My name is Vance and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Vance | Shopify Support

2022年10月9日

For some reason now, all my products are said to be "no longer published to Google." I did not have a problem before. All my products are manufactured and have all the proper fields filled out. There's definitely something wrong here. Hopefully Shopify can contact Google to let them know. I've tried redoing the products again and filling all the fields Google says is missing, but to no avail.

a yellow giraffe
アメリカ合衆国
アプリの使用期間:2年以上
Google LLCが返信しました 2022年10月16日

Hi there,

Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.

Vance | Shopify

2022年10月12日

App not working, customer support is pointless. The person that can help fix your suddenly pulled off product cannot be reached but will respond back within a week. However, you can talk as long as you want to a service representative that cannot help you but sympathizes with your frustration, so there is that.

Avocado Tea Co.
アメリカ合衆国
アプリの使用期間:3年以上
Google LLCが返信しました 2022年10月13日

Hi there,

Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. While Google fully enforces their own product policies and determines whether products meet requirements, we definitely want to make sure that you get the support you need regarding any issues that you're experiencing. I'll be sending an email out to open up the lines of communication and help where I can.

- Nate | Shopify

2022年10月15日

I make wire wrapped jewelry and i also sell crystals at Leetwraps. Google keeps saying i need GTIN or MPN and i keep hitting custom. it seems ok at first but then a day or two goes back to not being able to publish on google. So sick of this. Facebook and IG reach are so low anymore. I should have just stayed on Etsy.

Leet Wraps and Resin
アメリカ合衆国
アプリの使用期間:3年弱
Google LLCが返信しました 2022年10月18日

Hi there,

Cathal here from Shopify. Selecting your product as custom should allow you to send your products to Google without a GTIN so I will take a look into this for you to see what is happening and will be reaching out to you by email soon. Thank you

Cathal | Shopify

編集日:2022年10月16日

First off, look at all the 1-star reviews! I"ve had so many issues getting this set up both with Shopify and with Google technical support. Setup was complicated and support on both sides was slow to respond (1+ days for a simple question). There is no phone number to call to talk to anyone. Every time I updated settings as recommended by both Shopify and Google support, something else would break. Error messages and support pages are hard to understand. I highly DO NOT RECOMMEND setting this up - it was a complete waste of time as I've poured about 4 weeks worth of time trying to get this to work.

Tonic Mercantile
アメリカ合衆国
アプリの使用期間:8ヶ月
Google LLCが返信しました 2022年10月19日

Hi there,

Ashley here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.

Ashley | Shopify

2022年10月17日

this is a nightmare. I set it up and it unverified my domain with google and I cant re-verify it. Traffic has dropped as a result. This needs testing before made available to shops. Such a terrible product.

Ethical Trade Co
アメリカ合衆国
アプリの使用期間:約4年
Google LLCが返信しました 2022年10月24日

Hi there,

Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Vance | Shopify Support

2022年10月20日

Does not work. I've find it funny that the last positive review (except one in a language that I don't understand) was written in August. Something happend around that time that made the app unusable.

Amarguinha
ポルトガル
アプリの使用期間:2年以上
Google LLCが返信しました 2022年10月25日

Hi there,

William here from Shopify, thank you for taking the time to leave a review on our app. We'd love to have the experience live up to your expectations, I'll reach out to discuss any account specific challenges faced and how we can overcome them together.

William | Marketplaces Support Specialist
Shopify

2022年10月20日

Google doesn't like what I'm doing I guess. I make and sell handmade leather watch accessories, so therefore no gain/mpn available. Faultcode written in solid IT knowledge language I guess, but I started using Shopify to not have to deal with that.. - You need to add a gtin or mpn.
- Google is reviewing your merchant center account. your product will be re- reviewed once your acco...
- Add shipping costs for your product.
- Add a valid gtin.

watchpouchgoods
ベルギー
アプリの使用期間:1年以上
Google LLCが返信しました 2022年10月25日

Hi there,

Nate here from Shopify. Thanks for sharing your feedback in regards to your experience with the Google channel app. We want to make sure that you get the support you need regarding the issues you are facing here. I'll be sending an email out to open up the lines of communication.

- Nate | Shopify

2022年10月22日

AT LAST! WE CAN ADD FREE LOCAL LISTINGS !!!!
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JACQUES HERMES
ギリシャ
アプリの使用期間:2年弱