レビュー (5,559)

総合評価
4.5
評価レベルごとの件数
  • 評価の75%は5つ星です
  • 評価の9%は4つ星です
  • 評価の3%は3つ星です
  • 評価の2%は2つ星です
  • 評価の12%は1つ星です
2023年3月24日

Ich habe alles korrekt verbunden, jedoch gibt es immer wieder Probleme im Conversion-Tracking, insbesondere wenn man das Theme wechselt. Ich verstehe nicht, warum Google das nicht korrekt hinbekommt. Der Kundenservice kann mir auch nicht wirklich weiterhelfen. Hier ist dringend ein App-Update notwendig!

rod & knot
ドイツ
アプリの使用期間:1年以上
編集日:2024年1月26日

I am very disappointed! And now its very difficult to even use when adding products. For some unknown reason Shopify & this Google app had REMOVED the editing metafields from the product page in admin. Do you know what this effects? It makes it almost impossible when you have a product, you have sizes, colors, gender, new/used etc. & when you have to bounce OUT of the product page, go to the app, select all the columns you need that were once on the product page then have to scroll FARR to the right and back left, then have to go back to item you just added to get the size color etc. makes it VERY UNPLEASANT! MAKES ME NOT WANT TO EVEN USE IT ANYMORE! NOT GOOD. So I have to have my website up, go to the products I just posted (which can be many) & a preset page with the columns I need is just ridiculous. Now I have to have 3 different tabs open just to create a product and to use the Google app
All I have to say is PUT THE GOOGLE METAFIELDS BACK ON THE PRODUCT PAGE ...please
thank you
PS. whoever had the bright idea of removing the metafields from the product page, should be fired...& I would sign off on that! KATIE BROWN!
& sorry for being so blunt but, this really does create alot of issues, not user friendly anymore.

1/26/2024 update! Still same issues, but now bulk editing load time is basically unusable with over 800 products. I cleared all cache etc, & im on a desktop! The platform needs work on the continuous scroll feature, even from side to side!
Plus still, they do not have a sort feature on their bulk edit! So you have to load ALL PRODUCTS to get to the one you need! Unreal!

**So please everyone, make this suggestion to fix this via feedback or reviews. Who wants to waste alot of time fiddling with an app just to get your products correct to surface on google!

Blingschlingers Jewelry
アメリカ合衆国
アプリの使用期間:4年以上
Google LLCが返信しました 2023年3月28日

Hi there,

Brett here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need and that your feedback is heard - I'll be in touch with you via email shortly to discuss this further.

Brett | Shopify

2023年3月25日

No support to assist with usage. Immediately got suspended for misrepresentation and upon trying to do the right thing and fix it was ablsolutely upable to get any form of assistance to find what the issue related to. Given up on google and will use other channels instead. Good to know Google like to support small businesses - Not!!! After such a terrible experience I am looking to move all paid services away from Google now.

Axe & Co Ltd
ニュージーランド
アプリの使用期間:7ヶ月
Google LLCが返信しました 2023年3月28日

Hi there,

Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We'd definitely like to support you wherever possible, so I'll be sending an email out to help where I can.

- Nate | Shopify

2023年3月29日

Nothing works. How is this possible? Google should be better than this. I have followed all the steps - multiple times - and still nothing works.

KONA CAVE®
ドイツ
アプリの使用期間:6ヶ月
Google LLCが返信しました 2023年3月30日

Hi there,

Nate here from Shopify. Thanks for sharing your feedback in regards to the Google channel app. We'd like to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and assist wherever I can.

- Nate | Shopify

2023年3月30日

I have been using Google Merchant Centre linked to my Shopify store for years and, until recently, it worked ok (with the odd glitch). More recently, however, all my products have expired for no reason, the product pages show that Google feed is not linked with an error message of "Add shipping cost for your product" (even though my shipping options have not changed) and I cannot even link to my existing GMC account through the app. This is not good enough.

Four Season Products
オーストラリア
アプリの使用期間:4年以上
Google LLCが返信しました 2023年4月4日

Hi Four Season Products,
William here from Shopify, I wanted to thank you for taking the time to review the Google channel app. Feedback like yours is essential to resolve any unforeseen issues with our apps and channels. I'm going to send you an email followup to resolve this issue.
William | Marketplaces Support Specialist
Shopify

2023年3月30日

I had been using this for years, got a notice a little while ago about products expiring, and now all my products are disapproved, has been like that for 3 weeks already.

Contacted Shopify Support, they told me to contact Google. Contacted Google, no response. Seems like i am not the only one having this issue, with no where to tuirn for support.

No point in having a website if am unable to market the items on Google

Liberty Sprayers
アメリカ合衆国
アプリの使用期間:2年以上
Google LLCが返信しました 2023年4月4日

Hi there,

Brett here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need and that your feedback is heard - I'll be in touch with you via email shortly to discuss this further.

Brett | Shopify

2023年3月31日

The Analytics 4 migration instructions are the worst, only possible if you are a developer. I won't recommend any Google products until they massively improve their UX and start catering for users without a coding background.

Positive Science People
イギリス
アプリの使用期間:2年以上
Google LLCが返信しました 2023年4月4日

Hi there,

Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with getting Google Analytics 4 setup on your store.

In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.

Brett | Shopify Support

2023年4月3日

I have read dozens of complaints about this app. And it is a shame that the issue wrt the interface with the Content API from Google is yet not resolved. There is quite some documentation on the Content API from Google and seems to me that this issue could have been addressed a while ago. Though not sure why it still is not. As a result all my products are rejected on Google Merchant Center!

CHIIIQ
オランダ
アプリの使用期間:4年以上
Google LLCが返信しました 2023年4月4日

Hi there,

Brett here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need and that your feedback is heard - I'll be in touch with you via email shortly to discuss this further.

Brett | Shopify

2023年4月10日

We've used this for years with no issue. As of mid-March 2023, our products have suddenly started expiring!? Waiting to hear from Google on this, but seems many uses are experiencing the same issue. Help!

Classic Cottage Outfitters
カナダ
アプリの使用期間:2年弱
Google LLCが返信しました 2023年4月11日

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer a solution to the issue you're facing!

Vance | Shopify

2023年4月11日

Like others, over the span of a week, all of our products expired and we ended up with no active items on our Google Merchant account. We tried to solve the issue on our own, not really expecting to succeed, especially after seeing so many similar situations reported in these reviews. We are not sure if it will help anyone else, but we did discover that our primary feed had been deleted. We reconnected that and after 36 hours were very pleasantly surprised to see all of the item were active again.

Lesser Jewellers
カナダ
アプリの使用期間:2年弱