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I like the ability to track dollars I spend against sales. I used this app to attract more viewers to my website.
Data feeds expire in Google Merchant Center and the app didn't renew the feed at all. Not good. I saw a lot of complaints about this online. Why don't you fix it ?
Hi, there. Your feedback is valuable and will help us improve the platform and apps so we thank you for taking the time to share it with us.
Google does currently have a limitation where if a product is not updated within 30 days, it expires. The Google Shopping app should update your product before this timeframe so products should not expire. If for any reason it does expire, you can contact Shopify Support and our team can assist further!
I’ve followed up with you via email in case you needed any further assistance on this. Hope to hear from you soon!
- Alex, Shopify Support
DO NOT USE if: 1) You have a store located in California (this will send incorrect sales tax information to Google, which Shopify cannot fix) or 2) If you have any integration with Google Express or Shopping Actions (this will cause you to oversell out of stock items that cannot be backordered)
Thanks for sharing this feedback on our Google Shopping app! Currently, the app imports your tax settings from your Shopify Admin, so we may want to evaluate your current settings. The Google Shopping app is designed for running ads on Google Shopping does not send inventory tracking information. Apps that facilitate sales may not be able to pull the necessary information to track inventory properly. Feedback like this helps us improve our apps, so I’ve followed up with you via email to log your feedback with the Shopify development team and follow up on your tax settings :) - JP, Shopify Support
WHile it is easy to use it does some bad things when creating the product feed.
This includes using the shopify intern product id as the product ID in the feed when google wants that number ot be the product SKU. When google sees this it will disqualify those products. This product is dangerous.
Thank you for your feedback! When product ID is sent to Google, it does not replace the product SKU. Product SKU would be the GTIN from the product when it is being synced to Google.
I’ve followed up with you via email in case you needed any further assistance on this. Hope to hear from you soon!
- Alex, Shopify Support
Did not load any of my products never worked for me. It sat there doing nothing at all. Deleted this app.
Thank you for sharing this feedback! All products available on your online store will be synced to the Google Shopping app. Typically, Google can take up to 10 business days to review and approve these products. That said, I’ve followed up with you via email so we can take a closer look at this issue. I hope to hear back from you soon! - Lauren, Shopify Support
I was put off by the 1* reviews but I'm finding this app smooth and easy to work with. It's taking a day or two for Google to crawl my images which is fine, I can see the progress. I tried another app first and wasted a whole evening because it created GTIN codes for my products which Google had problems with. This app gives you the option to say your items do not have a code. I've high hopes with this one and look forward to my first campaign.
I can't understand why this app has so many 1 star reviews although it is free. I am very happy with this app and have many sales via Google Shopping from this app (over 20k). Thanks Shopify.
Had several products disapproved upon downloading the app. After wasting time researching solutions, tweaking product pages to apply the seemingly needed changes and waiting for pending products to be reviewed, nothing has changed.
The support team's help so far has been dismal, feels like the rep did not care about helping at all.
Overall: a lot of time lost, very disappointing.
Thank you for taking the time to share this feedback with us.
Our team works hard to improve our app functionality so while the final approval of products is up to Google, I would like to look into this further for you.
I’ve reached out to you via email, and look forward to hearing from you soon. -Lizzy, Shopify Support
None of my Shopify products are listed in GOOGLE SHOPPING because of GTIN IS MISSING error. I have my EANrecorded and/or ready to be input manually into the app, but the app doesn't show us where to enter the EAN.
Hey there, thanks for writing this review of Google Shopping! I'm sorry to hear you've hit a roadblock with this app. Any GTIN information (which includes EANs and other unique product identifiers) can be added via the product details or bulk editor in your admin in the barcodes section. I’ve followed up with you via email so we can take a closer look at this together. I hope to hear back from you soon! - Lauren, Shopify Support
This was a frustrating product to get working. If I used Barcodes it will fail, so I removed them. Im sure you can fixit manualy.
Shopify helped me a few times with Sync issues.
using it for approximately 4 months. 90 day stats spend $320 in adds and 5K in sales. This is simple. For me I spend about $300 on facebook, with little return.
I highly recommend it.
Good luck
