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I've been trying to spend the thousands/month on advertising but Google won't let me set it up through Shopify or the Merchant Center. It's a black hole of ineffectiveness. Always the same meaningless problems that keep me from advertising anything. Is there any support for this product?
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
I've had thousands of my Shopify products in my Google Merchant center successfully for more year or two with no problems. My website is Claimed (green checkmark) and email verified (green checkmark). All the sudden my products are removed, and Shopify says my Merchant Center has been suspended, even though when I log into my Google Merchant Center admin it says I'm a "trusted store" and that there are no issues listed (other than lack of products now). I've also not received any emails notifying me of any problems or any indications as to why my products are suddenly removed. So I disconnected Google from within Shopify and re-connected it and now Shopify says my website is claimed by someone else even though it's successfully claimed by me in the Google Admin (green checkmark). I've contacted Shopify and Google, and have heard from no one with any solution to this. Can someone please help? I just want to get my products back in Google Merchant Center. Thanks! Debbie / Atomic Mobiles
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Google on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
Trying to connect your shop to youtube via this app is about as painful as a horse repeatedly kicking you in the face.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
There is no other racist dictator organization like Google. If you are angry with Putin, look at Google. they are number 1 step away google, they will fk your business
Hi there,
My name is William from Shopify support, I'm going to reach out to you directly to discuss your account specific concerns with the Google channel by Shopify. Please look out for my upcoming email.
William | Marketplaces Support Specialist
Shopify
Made a campaign through this app and got a suspension from google for "circumventing systems". It is impossible for me to get through to google and ask them what is wrong. Shopify support does not want to help either, as they say google are to blame, eventhough the only thing I have done is to name the campaign and set a daily budget in the app. Something must be wrong with this APP. Please someone reach out if you know how to get this solved.
Hey there,
Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account suspension. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Thomas | Shopify
After connecting my YouTube brand channel all products are imported to YouTube. But you are unable to connect to my main Google Ads account. You can only use your Google Ads account if you have a personal YouTube account. Almost no professional YouTuber uses a personal YouTube account. A YouTube brand account does not have its own email address and thats why you can not access to Google ads.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are currently facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can.
Nate | Shopify
Can't group products with different sizes into single listings. So it's useless really. Definitely dont need dozens of listings, 1 listing for each size!!!
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
Integration does not work. I've had a Google Ads account for years now that's connected to our Google Merchant Center (also connection issues with this), but it doesn't seem to want to pull that information into Shopify. The only option I have is to create a new Google Ads account... why? I go into Google Account and everything on my end is linked, verified, and claimed. What is this app even for? Nothing works.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. At the moment, the Google channel can be used to run Google ads, from directly within your Shopify admin. Any ads launched and ran from within your Google Ads account, will not sync to the Shopify admin. In this case, I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
seems like a common problem people are having. does not link without flagging misrepresentation. I am trying to link my store to my youtube channel and it's not working.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
It doesn't pickup product variations and discounts. It randomly rejects my products saying the price doesn't match the landing page price when there is discount or variations
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support!
Vance | Shopify
