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Worked great to start with, then I get an email that I cannot reply to, and can ask no-one for help about - saying my landing page currency and google shopping feed don't match (using the words "violated policy" - you know what - you're deleted... you want to take my advertising money, and then send me emails like that not offering clear and simple help - FU Google
Thank you for sharing feedback on our Google Shopping app. Currently the app can only be used to target one region which is determined by your store currency, this could have been the cause of the error you saw. For policy violations, that is determined by Google and is outside the scope of this app, but I understand how frustrating that can be. I’ve followed up with you via email to log your feedback and see if I can provide further information for you! - JP, Shopify Support
All 1,400 products on my site are no longer on Google Shopping after installing this app. All your products will move into a "pending" status. The migration utility for the old app to this is garbage. As far as I can tell I'm not passing the Google checklist as the gift cards don't have vat being charged on them even though they shouldn't have VAT on them and I don't have them listed on Google anyway. Thanks Shopify!! Possibly your worst app ever. UPDATE - We were originally told it would be "3 - 5 day" for Google to approve products. Now we are being told up to 10 days. So unless you are able to deal with 10 days without Google shopping. Don't install this app.
UPDATE - Turns out the app will list your products on Google, but the integration to get the publishing notifications back appears to be broken so the app lists all your products as pending. Still a terrible integration though.
Thank you for sharing this feedback! This is a current limitation due to the fact that Google reviews all products manually, and products can be listed as pending for 10 business days. That said, we work hard to ensure that our apps meet the needs of our merchants, and I'd like to dig into this issue further with you. I’ve followed up with you via email to log your feedback for our development team. Hope to hear back from you soon! - Lauren, Shopify Support
Be very careful if you update to this app, their is not ability to edit fields in the app, particularly " description" , its so clunky and now needs to be driven from product or collection page. The feature to only publish certain collections has been moved out of the app. Shopify are normally so good, but they really have dropped the ball here. This migration will cost you money. I would wait until they fix the bugs. So irritated i'm considering changing to another platform.
Hi Digital3d.com.au, thank you for sharing this feedback. You are correct in saying in editing the google shopping fields from within the app, it will bring you directly to our product page. However you can use the bulk editor option in the Shopify Admin to make mass changes. I’ve also followed up with you by email to log your feedback for our development team and to demonstrate this bulk editor in more detail for you but in summary, you can go to:
> Click Products in the Shopify Admin.
> Select your products in bulk by clicking the white square beside each product title.
> Click the "edit products" button.
> In the bulk editor, select the fields you want to modify. Then save your changes.
Hopefully that helps, but I will also email you to go more in depth with this for you.
Niall, Shopify Support.
Horrible app, no real documentation never got anything to publish correctly. Suprised shopify would release such bad app.
Hello New England Dive, firstly, thank you for sharing this feedback. We’re always looking to improve apps with feedback like this, and to improve the way our apps work with stores like yours and what we can do for merchants like you. I’ve also followed up with you with an email to log the feedback to our development team and so you have a point of contact with me too.
I'd also like to link our documentation on this app here:
https://help.shopify.com/en/manual/apps/apps-by-shopify/google-shopping-app
This is the starting documentation and it contains several links to other relevant inforation like "Requirements for the Google Shopping app", "Setting up the Google Shopping app" etc.
Hopefully that helps! Thanks!
Niall, Shopify Support
Same as everybody else, does not work. Mostly pending products and some disproved for no good reason. Would like to see Google offer a better Free App although it looks like paying is the only option to get good application.
Hello Speech Products, first, I'd like to say thank you for sharing this feedback as it is important to us. We do look at these frustrations and try to learn from them. I will email you as well to look at this in more depth as your products should be approved and functioning as intended now. Thank you!
Niall, Shopify Support.
Well, it's not a totally useless app anyway. But it just mystery unusable sometimes somehow. And when you ask the support, they just told you "It's Google, not us". For me, I know Google didn't do anything for the issue. I can tell.
Thanks for taking the time to share you feedback about the Google Shopping app! I'm sorry to hear you've had a negative experience with the app, and I'd like to investigate this further. I’ve reached out to you via email, hope to hear from you soon! - Lauren, Shopify Support
The worst. Just use Google Merchant Center. Products stuck in pending status for months. It is useful to sync but that's about it.
Hi Mystic World Finds, firstly, thank you for sharing this feedback. I will also email you directly to see if I can help. This could have occurred if a few aspects are not present on your products, for example the product category or a unique product identifier such as a barcode (GTIN).
You should get an email from me soon and I'll discuss this further, thank you.
Niall, Shopify Support.
Installing this app is the worst thing one can do to his/her online shop. It is inexcusable that this app is provided by Shopify and there is a complete lack of support in dealing with all the issues created by the app. The only support I received was to be directed to Google support. If you have the "unsupported version" of this app, keep it. To save yourself frustrations and money, do not install the new one.
Hi there, thank you for providing us with feedback on Google Shopping! I'm sorry you didn't receive the level of support you needed when using this app so I have sent along an email to collect your feedback and provide further assistance on this. - JP, Shopify Support
Only allowed me to create a product feed for Canada, so I manually created product feeds for every country in Merchant Center. Then the app re-submitted products that were already active, messing up all my Google Ads campaigns.
Thank you for sharing your feedback with us. This is actually expected behaviour as you can only target one country (determined by the currency in which your Shopify account is set to.) with the Google Shopping app. We’re always working to improve the way our apps work, so I’ve followed up with you via email to log your feedback for our development team. -Emma, Shopify Support
Great app. If you know how to use this. This app will create automatic google feed which you can use for google shopping. So easy and useful. Highly recommend to all. You can get more help from Google staff and its easy for them as well when you use this app to creat a feed. Somehow it still shows pending status on app but google has confirmed that all products are listed. Something they need to see why it shows pending but in fact its already been approved. Other than that all good.
