Recenzje (5 557)

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4,5
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Edytowano 16 październik 2022

First off, look at all the 1-star reviews! I"ve had so many issues getting this set up both with Shopify and with Google technical support. Setup was complicated and support on both sides was slow to respond (1+ days for a simple question). There is no phone number to call to talk to anyone. Every time I updated settings as recommended by both Shopify and Google support, something else would break. Error messages and support pages are hard to understand. I highly DO NOT RECOMMEND setting this up - it was a complete waste of time as I've poured about 4 weeks worth of time trying to get this to work.

Tonic Mercantile
Stany Zjednoczone
8 miesięcy korzystania z aplikacji
Google LLC odpowiedział(a) 19 październik 2022

Hi there,

Ashley here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.

Ashley | Shopify

17 październik 2022

this is a nightmare. I set it up and it unverified my domain with google and I cant re-verify it. Traffic has dropped as a result. This needs testing before made available to shops. Such a terrible product.

Ethical Trade Co
Stany Zjednoczone
Około 4 lata korzystania z aplikacji
Google LLC odpowiedział(a) 24 październik 2022

Hi there,

Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Vance | Shopify Support

20 październik 2022

Does not work. I've find it funny that the last positive review (except one in a language that I don't understand) was written in August. Something happend around that time that made the app unusable.

Amarguinha
Portugalia
Ponad 2 lata korzystania z aplikacji
Google LLC odpowiedział(a) 25 październik 2022

Hi there,

William here from Shopify, thank you for taking the time to leave a review on our app. We'd love to have the experience live up to your expectations, I'll reach out to discuss any account specific challenges faced and how we can overcome them together.

William | Marketplaces Support Specialist
Shopify

20 październik 2022

Google doesn't like what I'm doing I guess. I make and sell handmade leather watch accessories, so therefore no gain/mpn available. Faultcode written in solid IT knowledge language I guess, but I started using Shopify to not have to deal with that.. - You need to add a gtin or mpn.
- Google is reviewing your merchant center account. your product will be re- reviewed once your acco...
- Add shipping costs for your product.
- Add a valid gtin.

watchpouchgoods
Belgia
Ponad rok korzystania z aplikacji
Google LLC odpowiedział(a) 25 październik 2022

Hi there,

Nate here from Shopify. Thanks for sharing your feedback in regards to your experience with the Google channel app. We want to make sure that you get the support you need regarding the issues you are facing here. I'll be sending an email out to open up the lines of communication.

- Nate | Shopify

22 październik 2022

AT LAST! WE CAN ADD FREE LOCAL LISTINGS !!!!
URAH! URAH! URAH! URAH! URAH! URAH! URAH! URAH! URAH! URAH! URAH!

JACQUES HERMES
Grecja
Prawie 2 lata korzystania z aplikacji
24 październik 2022

I wish Google would work with independent distributors. Google isn't very user friendly with Shopify online stores who are distributors of products. These products have a logo and the company requires the logo to be a part of the picture. Google doesn't support pictures with logos, and therefore a lot of my products are advertised.

VJ Bedazzled Jewelry
Stany Zjednoczone
Ponad 2 lata korzystania z aplikacji
Google LLC odpowiedział(a) 26 październik 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. You are correct that one of Google's requirements is to have images that are free from logos or watermarks. You can learn more about this policy here: https://bit.ly/3f9mtvb. While Shopify does not have any control over these policies, I am going to follow up with you via email to see if there is any way I can support you further.

Charlotte | Shopify

25 październik 2022

We sell digital blueprints on Shopify and want to have our store connected to YouTube so we can advertise our products under our videos. After spending at least 40 hrs trying to make this possible using the google channel we found that google doesn't support digital products, even though they have categories for it. This problem needs to be addressed by Shopify or google!

Workshop Companion
Stany Zjednoczone
3 miesiące korzystania z aplikacji
Google LLC odpowiedział(a) 26 październik 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

27 październik 2022

I've tried to configure and reconfigure this app for months, it will approve less than half of my products and disapprove the other half with a reason that doesn't make sense. I'm super frustrated and disappointed.

Fraser River Forge
Kanada
12 miesięcy korzystania z aplikacji
Google LLC odpowiedział(a) 1 listopad 2022

Hi there,

Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.

Vance | Shopify

28 październik 2022

All my products were dissaproved in Google Merchant Center resulting in suspension for 'misrepresentation' Unable to synch Gtins / no real time stock updates. Don't know how to undo the suspension.

Bebeco
Wielka Brytania
5 miesięcy korzystania z aplikacji
Google LLC odpowiedział(a) 31 październik 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

1 listopad 2022

The Google sales channel integration is terrible. I received tons of errors, took the time to fix the errors, and still didn't get my products approved. Even if the products are listed as approved on Google Merchant Center, Google Sales Channel will say disapproved. For some items no errors are listed but still disapproved. I contacted customer service numerous times (both Shopify and Google), and it really seemed like they were also unsure how to fix the problem. Over weeks of emailing and chatting, they gave a range of possible solutions, all very different. However, even after following all of their advice (even if it seemed like it wouldn't work), my products were still not approved.

EMMA JEAN | Official Online Store
Japonia
Około 3 lata korzystania z aplikacji
Google LLC odpowiedział(a) 4 listopad 2022

Hi there,

Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Vance | Shopify Support