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Non mi ha dato modo di scegliere il paese di destinazione. I prodotti anche se approvati non compaiono in google shopping. Quelli non approvati hanno motivazioni fasulle (immagine che non ritrae il prodotto in modo chiaro, quando non è palesemente così). Una totale perdita di tempo. Inutile.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback about your experience with the Google channel app. While Google determines product eligibility and it is Google's policies that would be enforced, we can definitely see if there is anything we can do to get those products approved. I'll be sending an email out to open up the lines of communication.
Nate | Shopify
Compte Merchant Center suspendu car votre application est nulle. Attention ne va pas chercher les codes EAN des produits et Google vous pénalise... Appli à éviter.
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify
No es posible que dé tantos errores al conectar con shopify. Increiblemente mala. Y no hay documentación de ayuda... unicamente para errores genéricos
All of my products are disapproved by Google Merchant Center because this app just plain doesn't work to transfer the info. Contacted Shopify support, but they said they couldn't help because they don't know anything about how to make Google Merchant Center integrate with Shopify, and directed me toward Google, which doesn't provide support anyway. Shopify: Don't tout an app and a service that you can't provide and don't support.
November 7, 2022
Hi there,
Ashley here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Ashley | Shopify
La maggior parte dei prodotti non viene approvata per errori con il GTIN (che invece è presente). Davvero pessima
UPDATE: Shopify contacted me with a fix. Not sure if it will work. Before this I worked out another method by adding a supplemental feed to Google Merchant Center but working out the mapping of the Shopify Google Merchant Code (which is random and doesn't contain you SKU) to my SKUS and therefore GTINS took a lot of work. SHOPIFY - could you not default the Custom Field 0 to be SKU or some easily traceable identifier in Merchant centre other than product title? This is broken. It doesn't upload GTINS. The feed works in part, but you have to realise that the product listings aren't complete. All my GTINS are input yet this app doesn't feed them to Google so Google flags and demotes the listing as incomplete. I am having to work on a manual workaround rather than buy yet another addon app. Shopify developed apps need to work and to integrate properly with Google, or don't make them available and mislead people they do their job. It is frustrating that Shopify don't make the effort to fix this well known bug.
Hi there,
Brett here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm going to be sending you an email to open a direct line of communication and offer further support.
Brett | Shopify
This problem with the GTIN's not being submitted is horrendous! It's affecting multiple of our shopify stores. Seems like it's been an issue for MONTHS and neither shopify or google are doing anything to fix the issue, leaving merchants to scramble for slow and problematic workarounds! Absolutely horrendous.
Hi there,
Brett here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm going to be sending you an email to open a direct line of communication and offer further support.
Brett | Shopify
My products have gtin but it is not sent through the googlechanel. It is frustrating that Shopify or google don't fix this well known bug. the problem has been well known for several months. Why don't you want to fix this problem?
Hi there,
Brett here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm going to be sending you an email to open a direct line of communication and offer further support.
Brett | Shopify
App used to work just fine, all my products are provided with gtin, barcode etc.. But since couple of months my products are not send through.... unable to reach google or shopify to fix this issue!
Hi there,
Thank you for your feedback about the Google channel. My name is John with Shopify support and I'll reach out to you directly to review your account and see what we can do to assist you with any issues with your products syncing. Please watch out for my upcoming email.
John | Marketplaces Support Specialist
Shopify
This app is garbage, Shopify blames Google, and Google blames Shopify. Just got an email from Google. This is regarding over 200 pending items for 7 business days. Here's what it says: Hi Scott, We do not support Shopify as we do not have access to it, which is why I cannot tell what is causing this issue in Shopify. Please contact their support, I hope they can figure this out and get your items approved as soon as possible. If you have additional questions about Google Ads or Google Merchant Center, please let me know by replying to my email. Sincerely,
Magda
Hi there,
Thanks for reaching out with your feedback. My name is Vance and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Vance | Shopify Support
