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I am very frustrated with the Google merchant center. My account gets suspended every time in try to post a product. I have had Shopify for two months with only two sales. Google isn't clear about what misrepresentation mean. I tried to follow the whole list still not difference, watch and tried a whole bunch of YouTube and still in the same place. Not sure what to do now. Please help with some constructive help not any vague details. The suspension still the same.Thanks
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Mario | Shopify
I got all my account suspend by google merchant. All my google merchant does not work now and when you talk to support, no one is able to help you on the shopify team. Furthermore, it creates new merchant account on google by itself. I am removing it .
Hi there,
Brett here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I understand you've been having some trouble with your Merchant Center account - I'm going to follow up with you over email to open up the lines of communication and see if we can help resolve this issue for you.
Brett | Shopify Support Specialist
Great app, works as it suppose to and update all products automatically. Would like to suggest to add multiple feed option for international merchants to list items to multiple countries with different currency and URLs, as setup in shoplifty markets.
Does not sync local products properly
Have been in contact with support for more than 2 months and still no solution was given to me
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address the issues you were having with the app.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Mario | Shopify
Perfekter Match in der Integration mit Shopify. Die neuen Tools zur Verbesserung der Auffindbarkeit sind gut gelöst. Vielen Dank Google Team
Impossible to get a human. Just a trash service even though we are spending thousands on Google Ad's. Another big tech dumpster fire. My dream is that AI levels their business.
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address the issues you were having with the app.
Brett | Shopify
This app doesn't let you push the required Variants info to the merchant center.
- The app appends the Product name + Variants options in the title attribute for content API by default
- The "color" field is disabled in the Bulk edit page for variants.
- "Custom labels" are disabled in the Buld edit page for variants.
- ***missing Feed attributes*** on the Content API prevent you from fixing the issues aftermath using Feed Rules.
I would love to see google to atleast offer all the required listing fields to shopify users.
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Anh | Shopify
后台里，无法显示 Google Merchant Center 帐号，找了Google 和 shopify官方，都是相互踢皮球，Google说不是自身的问题，shopify说跟自身没关系，Google说去找shopify， shopify说去找Google。
Hi -- Sorry to hear you’re having an issue with the app. We’re going to contact you privately to look into this a little bit more
Es ist nicht möglich ein bestehendes Merchant Konto zu verbinden. Lediglich wenn man über die App ein neues Merchant Konto erstellt funktioniert es. Vom Support keine Antwort erhalten.
Hi -- Thank you for your feedback. You should be able to connect an existing Merchant Center Account as long as you have admin access to that Merchant Center account and it is the same google user account you are using on step 1 of this app. I've reached out to you privately over email to try to help you resolve this issue.
Hi I will improve the star rating once I get some help! I have the refund and terms of service policies linked from the footer nav, but the app is saying I still need to have this done. I'm not sure what else I can do. This is for herdandgrace.com. Merchant Center options are all grayed out until this is resolved.
RESOLVED - GREAT APP, great customer service
Hi, thanks for your feedback. The best way to get support is through the Get Support link within the app. In the meantime, Onboarding with the Google & YouTube App requires your Shopify Store to have the sections within Settings > Policies filled out. I've followed up with you through private email to ensure we can resolve your issue.
