Google & YouTube

The application's functionality appears to vary from time to time. Standard events are fickle (sometimes coming close to reality and sometimes having no relationship). This new privacy policy greatly hampered event tracking (tag manager) and campaign conversions. Even by perfectly configuring this new customized web pixel, it is not possible to correctly capture the purchase event as there are payment methods that do not redirect to the thank you page (such as pix and bank slip). The merchant center and analytics work normally, however the tag manager and Google ads leave something to be desired in data capture.

In part, the problem is also the fault of Shopify itself, which makes unnecessary advances and ignores merchants' main issues. Like these new checkout guidelines. Unfortunately, our hands are tied now (technological limitations). I hope Google and Shopify can improve this situation as soon as possible.

In general the relationship with Google is satisfactory, but I must say that I often have problems with disapproval of products for non-corresponding price, but in reality all the products disapproved for this reason are correct with the corresponding price, the frustrating thing is that you can not get support to solve this problem, if someone can help me solve this problem I say thank you.

This app is garbage.
When setting up there is no option to add an existing Google Merchant account number, you can only create an entirely new google merchant account.
This leads to an endless loop of Google/Youtube saying my domain is owned by another merchant. And the Claim Ownership function doesn't work.
So it's imposisble to get my Shopify store ads under my Youtube channel.

I thought that since Shopify was an integral part of Google, the integration would be quick and easy, on the contrary, terrible service, customer support and vague automated responses.
I managed to set up Google Merchant Center through this app, and my account was automatically suspended on the second day, due to "policy violations" with no clear explanations. Without direct communication, only by email it takes days for an automated response that is not understood.
The reasons given, such as "the website needs improvement" and "misrepresentation", are vague and, despite my attempts to resolve these issues, I have received little to no help from Google or the app's support team. It is frustrating and I still do not understand why my account remains suspended.
I have tried to fix this but the lack of clarity and support is disappointing. I was expecting a smoother experience from a platform integrated with Shopify, but instead, it has been a headache.

No conversions or events of any kind are sent to Google, and Shopify provides absolutely zero support. Google also provides zero support. Why even have this? Who is it for, people that don't need to track data?

Regarding Google Analytics: despite saying connected, no data reflected in google analytics.

Solution: manually install the tag for data to reflect on Google Analytics dashboard.

App was easy enough to set up - but once completed the 'customer events' app pixel still says 'disconnected' when every part of the app set up has been complete and they all say 'connected' because of this we went 12 hours with no data running from our store to Google ads/analytics etc.

No explanation or help on how to get the app pixel to 'connect'

Good. Esay to set up.
However, the data is not correct.
Around 30% difference from shopify services-side.

O app na Shopify fica com o status de Não Conectado, desta forma as métricas de conversão não aparecem corretamente, o que impacta no resultado das campanhas. Já encontrei mais pessoas com o mesmo problema e parece que não resolvem.

I installed it, then it says my products contain sexual content. The product It was complaining about was a broom handle. Next it said another product contains alcohol that product is a potentiometer dial uses for electronic devices. Again, selling hotwheel toy cars flagged as contraband and marijuana. These 3 product are my main sellers and the descriptions, title and images do not contain anything related to what google thinks these products are. I did submit review, I guess its ran by AI that can't tell the difference.

Its a worthless plugin, don't waste your time. I can list my items on ebay (more expensive) and in turn ebay can push them into google searches without problems.