รีวิว (5,557)

การให้คะแนนโดยรวม
4.5
จำนวนต่อระดับคะแนน
  • 75% ของการให้คะแนนคือ 5 ดาว
  • 9% ของการให้คะแนนคือ 4 ดาว
  • 3% ของการให้คะแนนคือ 3 ดาว
  • 2% ของการให้คะแนนคือ 2 ดาว
  • 12% ของการให้คะแนนคือ 1 ดาว
23 พฤศจิกายน 2021

They just don't respond. All of a sudden this app took every coupon code I've ever made and added them to merchant center, giving customers 100% off using test codes I made. This caused a huge problem with our business, and so far, 7 days later, nobody ever responded to my support ticket.

ThePhoneCasePlace.com
สหรัฐอเมริกา
8 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 24 พฤศจิกายน 2021

Hi there,

William from Shopify here, the situation you're describing definitely does not sound ideal so thank you for taking the time to review our app. Since this has store specific details that will be required to troubleshoot; what I'll do is reach out to you via email to discuss those details and get to the bottom of this request.

William | Shopify Support Specialist

24 พฤศจิกายน 2021

This app creates a feed automatically and link it to your merchant center. However, it's a feed you have 0 control over and this will affect performance and tracking. I appreciate when the support replied to me, but their only suggestion was to add another app to download the feed (at the cost of 20$ a month). What's the point? Fortunately, I found Feed Donkey which does the job very well.

Profumeria Mon Amour
อิตาลี
12 วัน ในการใช้แอป
Google LLC ตอบแล้ว 25 พฤศจิกายน 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear that the customization possibilities offered by the Google Channel were insufficient for your business but am delighted to hear you've found a suitable app. I'm going to take a look over your account to see if there is anything further I can do to help you and will reach out via email directly.

Robyn | Shopify

26 พฤศจิกายน 2021

Terrible app that consistently provides unending grief. Other than the sporadic "your product is disapproved because we can't reach your landing page", the app overrides the tax settings in Google Merchant to charge taxes in all states, even though that's not my configuration in Shopify or Google Merchant.

Sunset Bricks
สหรัฐอเมริกา
3 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 30 พฤศจิกายน 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the tax settings not syncing correctly. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.

Robyn | Shopify

3 ธันวาคม 2021

Google app acts as if it shows the products you tell them to show. Meanwhile they are showing random titles and descriptions with random products that are not listed for google ads. I recommend using google ads instead because this app is spending alot of money with 0 result.. (average click cost me 2.20? while in google ads i get them under 0,80)

VAIN
เนเธอร์แลนด์
10 วัน ในการใช้แอป
Google LLC ตอบแล้ว 6 ธันวาคม 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your marketing campaigns. I'm going to look into this further and follow up with you in a direct email so that we can work on getting any issues resolved.

Robyn | Shopify

3 ธันวาคม 2021

Support, Is there anyone there at all?! Or have you released a product and don't do support! I have contacted you several times with a request and no response at all, I am already silent to do something. I blocked with next my tasks and just second week waiting any reply from your guys. Releasing a product, give resources to maintain or take money for the product but do it with quality!

CALIGIO
สหรัฐอเมริกา
ประมาณ 1 ปี ในการใช้แอป
Google LLC ตอบแล้ว 6 ธันวาคม 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issue you are facing with the Google Channel. I'll be sending an email out to you shortly to open up lines of communication. I look forward to communicating with you there.

Adil | Shopify

8 ธันวาคม 2021

Used this app for a long time & it worked well, integrates seamlessly... until now. There's clearly a bug within the new phone number verification which keeps returning a 'too many attempts' error. I have been trying to get these shopping ads live for over a week. Super inconvenient & a waste of time. Surprised it hasn't been fixed by now. On top of this, the number is already verified with GMC! There has also been additional issues come up recently such as having a terms & conditions & refunds policies - when they already exist on the site the app makes you create additional ones. Please stop messing with this app and fix the bugs!

NZ KOOKAÏ
นิวซีแลนด์
13 วัน ในการใช้แอป
Google LLC ตอบแล้ว 12 ธันวาคม 2021

Hi there, Cathal here from Shopify. Thanks so much for your feedback, we really appreciate it. I will be looking into this now for you to see if we can help you get your phone number verified and get you set up on the app, and will reach out to you shortly by email. Thank you.

14 ธันวาคม 2021

Die APP hat bis vor kurzem gut funktioniert. Seit ca. einer Woche 12.12.2021 werden über die APP keine GTINs/EANs an die Google Merchant Center - Content API übertragen.

TOP-SHELF.de
เยอรมนี
ประมาณ 2 ปี ในการใช้แอป
15 ธันวาคม 2021

If you sell drop-shipped items or manufactured items this feed is probably amazing. As a small, custom-work shop, this App has been disappointing. First what it does well. It put -some- of my products on Google shopping ads internationally and brought in a good traffic boost of mostly empty (accidental) clicks from apps that I have to pay for. It also gave me a semi-functional merchant account feed I can use for my own marketing. The Smart Campaign wont allow me to change any settings other than budget so I ended up using the feed with my own Ads in my own campaigns. Now for the difficulties: My Shopify Product database keeps randomly dropping my Google product categories or - GUESSES at what I am selling after I have already chosen the product categories (they get overwritten by SMART?? Machine Learning guessing them). Next, Every. single. time, Google scans my Webpage it produces price random mismatch errors that result in 10-15% of my listings being blocked. At any given time 10% of my products are blocked by Google because of a Google Web Crawler issue. Considering they are all listed properly in my Shopify feed (barring weird category choices by Shopify) this is a pretty high error rate. The Google web crawler locks on the initial displayed product price on my web page. My variants are priced differently according to size. So to Google my Shopify merchant data feed is different than how Google's web crawler sees the web page (I don't think Google crawler is fully compatible with the Shopify Web Page formatting). Finally, Google's solution to fraud prevention and offering price comparisons to meet EU online sales guidelines results in a bias that favors mass-produced item listings. IF I am going to use Google Shopping ads, Google would like me to have a Manufacturer's Part Number for a custom-framed photo and I can't fake a registered number; Google insists on a registered part number to sell my items in the US and some other markets. Even selecting "This is a custom product" allows only limited functions - so for the most part a small custom or hand-made product merchant can't meet those requirements. Therefore this app is not fully functional for everyone.

Andrew Moor Photography
แคนาดา
ประมาณ 1 ปี ในการใช้แอป
Google LLC ตอบแล้ว 18 ธันวาคม 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to you shortly to open up lines of communication. I look forward to communicating with you there.

Adil | Shopify

แก้ไขเมื่อ 31 ธันวาคม 2021

The app has 4 major problems:
1) Sometimes it does not synchronize well the attributes with merchant center (for example GTIN or EAN) with a large decrease in performance in the display of free product sheets on Google
2) It is not possible, for products that do not have an EAN or GTIN code, to assign the MPN code or the product SKU through the additional rules of Merchant Center
3) It is not possible to manage list prices and discounted prices
4) It is not possible to manage any Metafields to be assigned to products through the Merchant Center rules Update 31/12/2021
No one from support emailed me

Grimandi calzature
อิตาลี
4 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 22 ธันวาคม 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the Google Channel. I'm going to follow up with you in an email to discuss this further.

Adil | Shopify

20 ธันวาคม 2021

Horrible app , i do not understand how it got so many good reviews it dose not map any of of fields to google, you have to do it manfully (max 25 sku with bulk edit) very useless app , another horrible app by shopify

NYCK - New York City Kicks
สหรัฐอเมริกา
ประมาณ 2 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 22 ธันวาคม 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the Google channel. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you further.

Adil | Shopify