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Didn't work in the end. Very frustrating. Especially when this happens on the last steps. The App says everything is fine. Google Merchant Center says: Data is not correct. No idea where to fix it and I am REALLY sick of reading Trouble Shooting" articles. Fix them yourself - Google & Shopify. Thanks!
Thanks for reaching out with this feedback on the Google Shopping app. It sounds like you've had a really difficult time with getting this app set up and working on your site, and I'm sorry for the frustration that this has caused. I would like to help troubleshoot things further, so I'm going to reach out to you via email so that we can discuss this in more detail. Please reply directly to my email once you receive it so that we can start looking into this. Thanks! - Rae, Shopify Support
no problem installing or running the app, easy no issues. Not being able to set your ads is the biggest problem with this app. You are not setting your keywords, pictures or what it says. I see my ads all the time and they look like crap. It will flash whichever picture for the product without any explanation on what it is. In proper google ads, my keyword is about 1.80 per click. In this campaign, my rate is 0.11 per click. Also the bounce rate is way high, so this app actually hurts my shop standing with google
Thank you for taking the time to leave your review and for providing this feedback. I can appreciate why the lack of flexibility with regards to keywords and images is restrictive, and how this has had a negative impact on your ratio of keywords to clicks.
We are always seeking to improve the apps we offer, and feedback such as this plays a big part in how we enhance the functionality of these apps over time. I will be submitting your feedback to our development team for their consideration, so thank you again for explaining the issues you've had with the app in a detailed manner. -Victor, Shopify Support
I found the app easy to set up BUT the app is displaying the wrong price for some (but not all) products.
Specifically, it appears that in some cases the logic is selecting the lowest price of the available variants for a given product rather than the actual variant price. For example; My product X has variants x, xx and xxx. If variant x = $10, variant xx, $20 and variant XXX $30; the Ad is displaying variant xx price as $10, rather than $20.
I logged the issue but no help forthcoming to date (it's been a few days). The issue was raised via a customer asking for variant xx at the 'advertised price'.
Thank you for leaving your feedback and for providing context behind your issue. I can see why this issue would be problematic so I will be sending you an email shortly to follow up on this and see what can be done. Please keep an eye out for my email and I hope we can discuss this further. -Victor, Shopify Support
I will say it does its job of submitting products to google merchant centre.... however, that is as far as I can say as for how good the app is.
Easy to filter through google shopping fields? No. One at a time or not at all.
Easy to find your products based on the google shopping ID? No.
Download a .csv or excel file of the google shopping feed, and reimport to update the google shopping fields? No.
These are all simple, and obvious tasks, and without the ability to carry these out it is extremely difficult for high-number-of-products stores like ours!
Thank you for sharing this feedback with us! We appreciate hearing about how we could work to improve the options in apps like Google Shopping.
I'd like to take this to our development team, as well as chat further to discuss any other details you have to share about your experience. I’ve reached out to you via email, hope to hear from you soon! -Lizzy, Shopify Support
There were so many errors with my product feed that my Merchant Center account was immediately suspended. Suspended! This app really is as bad as the other 1-star reviews, I'm so shocked it was created by Shopify.
The app pulled data from all of the wrong fields and there is absolutely no way to check why or how that happened. Not to mention, if you do make a mistake on your own data entry there's no way to resend the feed once you make corrections - especially not if your account's been suspended! There's like no functionality or action buttons in the app. Just a connection that you have to trust is working.
It didn't pull the SEO data as requested, but instead sent the super long descriptions on my website that had html coding, etc. Really weird.
So, I found myself waiting for Shopify's tech team to research the errors while also waiting for Google to respond to my request for reinstatement - but in reality I had no improvements or answers for Google in order to explain why my product feed was so poorly done!
Thank you for taking the time to leave your review and for the context you have provided on the problems that you've had. I'm sorry to hear that you had this experience with the Google Shopping app and can appreciate the frustration you must've felt with your account being suspended as a result.
You mentioned that you had been in touch with our technical team and I hope that they have been able to help in some way with this problem. I will be sending you an email shortly to touch base and see where you're at with the situation. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support
This app has been unfairly voted down by people that I feel perhaps don't properly understand Google Shopping. The app exports your Shopify product feed and connects it directly to Google's merchant center so you can start publishing shopping ads. Having previously used Magento where we managed this process manually by exporting and uploading spreadsheets to Google merchant centre on a regular basis I can assure you this app provides a simple yet invaluable bridge between Shopify and Google Shopping and ensures our feed is always kept up to date. A little knowledge of Google Ads and Shopping Ads is probably useful, and I think this is the reason for many of the negative reviews. I haven't tried any of the paid for apps which I would assume provide additional extras for the subscription fee, but in a nutshell if you simply want to connect your Shopify product feed to merchant center then this is exactly what this app does with little fuss.
Unable to add identifierExists to the feed.. So anyone with custom products suffers because you can't add 'false' to the value. Any errors in the merchant centre costs £££ www.annalise.co.uk
Thank you for taking the time to write your review, it's much appreciated. The app can sometimes throw up some errors and knowing how to resolve them might not always be clear, so I'm going to send you an email shortly to find out what these errors are and I'll see if I can help you with them. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support
I use the app to integrate Shopify products with Google AdWords. It works well, can't complain for free.
https://bada-bean.com
The Google Shopping app made it very easy to set up a Google Shopping feed directly from our Shopify store.
Easy to install and helpful in marketing Women's Fashion Jewelry Online. We are a Women Jewelry Store in Canada. www.hnsstudio.ca
