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Google flagged all of my handmade by myself products as misrepresented, and then failed to provide me with a solution to fix them
Hey there,
Thanks for taking the time to leave a review! I've sent you an email detailing some ways to get in touch with Google directly in order to get this solved. I look forward to hearing from you! - Jake, Shopify Support Specialist
Been trying all day to speak with support about how I've been having an issue with the Google Shopping App in our Shopify store. No matter how much I shorten the product description, the warning always appears stating that the description is too long. Nobody seems to know what to do and I keep getting sent back and forth to different support people as Shopify and Google support point the finger at each other and shrugging off the problem as "not theirs"
For listing things it's great, until it starts wanting settings that shouldn't apply to that product at all. Gender, age, etc for paint. Fixing this does nothing since the item is back up on the list for yet something else the next day or hour. Image crawls? 3 days? Nope. They never finish. I don't even know what they are looking for in image crawls. Missing GTINs or wrong ones? Fix them? Nope. It still says it's the wrong GTIN even though you scanned right from the product. I have been fighting this daily for a month now and still have over 500 products on the publish error list that keep coming back.
Edit: Now over half my products are coming up with the error of not having a GTIN... but only when the GTIN is scanned or the product altered in any way. THey all have barcodes (gtins) in the listings! Customer support has stopped responding after the first email.
This app does not approve several items and it doesn't tell you how to fix the issue. Also, items do not show up on Google Shopping.
Hey there,
Thanks for taking the time to leave a review! Totally understand that you'd like for products to be approved and displaying on Google's Shopping tab - there could be a few different reasons for products to not appear, I'd be happy to investigate further with you. I've sent you an email to gather some more context about the issue and I look forward to getting this figured out at the earliest! Chat soon!
Nidhi | Shopify Support Specialist
I found this app very convenient, because is very easy to set-up and it will be very helpful helping me to reach out new customer to my web site.
i use this apps for furniture business in hong kong. Our company mission is give a better life to customers, enjoy our products , improve human lifestyle such as healthy and brightly future.
the app has a lot of bugs with it. the GTIN information is filled in completely and 2 days later it shows the data blank even though it is fully populated. The items not approved either lack a reason or has inaccurate information.
I am not able to add Google product category and other relevant data at collection level which makes the whole process of updating a big catalog unnecessarily painful to update.
Hi there!
Thanks for taking the time to share your feedback! Although it isn't possible to add Google product attributes at a collection level, this can be done using the Bulk Editing tool in the Google Channel or by editing the Google fields on the product pages.
I'll be following up with you via email to offer assistance to help you get set up and would be happy to share your feedback with our developers to take into consideration for future improvements.
Chat soon!
Nidhi | Support Specialist
Just set this up and so all we can speak to is the ease of setup. We will see how this helps with our sales.
I love this app, this helps me to expedite work! I also use this app to sync with my Shopify account
