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Have an ad test pending since Oct 2 2020. I can't delete it cant pause it google was no help when i reached out to them to attempt to have it removed. It states its waiting for their approval over a year later. Cant make a new ad because of this "pending" one. Totally useless app
Hey there,
Adil here from Shopify. Thank you for providing that feedback. I'm sorry to hear of the issues you are having with setting up campaigns on the Google Channel. We do want to make sure that the channel is working as expected for you so I'm going to dig into this and follow up with you in an email.
Adil | Shopify
Just a quick review for Cherry in the Shopify support team who has helped set up our merchant center feed using this app. Cherry has been incredibly patient and helpful, with absolutely superb customer service and kindness. If you run an online shop it's critical you can sell on google so appreciate those struggling with the app will leave bad reviews BUT as anyone knows who runs a shop clients and customers rarely leave reviews for good service but Cherry service was outstanding and I am very grateful for her support.
What a nightmare to use for everyday folks. This app and Google has a long way to go. Google seriously needs to work on support and correcting their own errors before offering so many services. I've been trying to get this set up correctly for what seems like 3 years now. So many errors and such a royal pain to use.
Hey there,
Robyn here from Shopify. Thank you so much for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear that you've been struggling to get the app set up properly. I'm going to look into your account more closely and follow up with you in an email to open up the lines of communication here to see how I can help you any further.
Robyn | Shopify
Google is the absolute worst partner for any business owner on shopify. You will set up your account and in the process get suspended. Why? They won't tell you but they will refer you to their help articles. You will "Click to Fix" and nothing get fixed. The worst experience, multiple ties on multiple stores. Never again.
Hi there,
Nataly here from Shopify. Thank you for providing that feedback, we truly appreciate you taking the time to do so. I'm sorry to hear of the issues you are experiencing with the Google channel. I'm going to go ahead and look into your account and will be reaching out by email to open up the lines of communication to see how I can help.
Nataly | Shopify
Back in November, immediately after connecting this app, our Google Ads account was suspended for "violating the "Circumventing Systems Policy." As of February 20, our account is still suspended, even though we submitted an appeal and Google said they would reply within 5 business days. DO NOT INSTALL THIS APP Update (April 27): our Google account, including Ads, is still suspended. We have received no correspondence from Google, even though they said they would review our appeal back in November.
Hi there,
My name is Ashley from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Google. I'm going to follow up with you in an email and see where I can help.
Ashley | Shopify Support Specialist
If you sell services, this app is COMPLETELY useless, since Google will suspend your account. They do not let you sell services!
Such a waste of my time to set this up, and then get suspended.
Shopify must inform us, service sellers, before putting us through all that nonsense.
Now the problem is how to get rid of all the garbage code that slows my store.
Hey there,
Thanks for taking the time to leave a review! I totally understand that you'd like for services to be approved by Google - there could be a few different reasons for a Google Merchant Center account to be suspended, I'd be happy to investigate further with you. I'll shortly email you to gather some more context about the issues and I look forward to getting this figured out at the earliest! Chat soon!
Mario | Shopify Support Specialist
Google somehow managed to make more products out of the variants we have on our website and subsequently suspended our account.
I should have taken the other reviews seriously.
Hey there,
Thank you for taking your time to provide us feedback about our app. I completely understand that having your Google account suspended can be a frustrating experience. Although Shopify does not have a hand in lifting a suspension from Google's end, I am happy to help you based on my experience. I will be reaching out to you through email shortly. I look forward to speaking to you.
Paola | Shopify Support
I completely see why people leave low ratings on this app. I just set it up and my account was suspended. When I contacted Shopify, they told me to call Google. I call Google, they ask me for a 10 digit number but I only have a 9 digit number and the automated system deleted me. I am so frustrated with both Shopify and Google honestly!
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. Although Google would be responsible for lifting the suspension on your account, I'll be reaching out by email to open up the lines of communication and help where I can.
- Nate | Shopify
It has been almost 2 months since GTIN issue but no fix. The app loses alot of value without GTIN synchronizing properly
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
What a shitty app.... Account got suspended and banned it because of shopify. Now I contacted google and got it lifted but then it STILL doesnt give a good feed.... Very bad app and please fix this, its crucial!!
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear about the challenges that you ran into. While Google is fully responsible for lifting account suspensions, I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
