Google & YouTube

Was sent an email that the old shopping app is to be stopped 31st October so pretty much forced to go onto this. Spent ages trying to set this up only to discover no multi client account support, absolutely ridiculous...shopify you expect me to create a new email/account for each of my stores?! You must understand there are people out there managing hundreds of client accounts for shopify.

Also want to add how stupid it is of shopify to force people to switch to such an inferior app that clearly hasn't been tested or shopify staff haven't been trained properly to support it just before Christmas. It doesn't take many brain cells to realise that for retail stores Christmas is probably at least 80% of annual sales (myself included) then to start from scratch with a new feed (if it even works by then) will take a while to kick-in properly on google shopping. Surely someone might have thought after Christmas would have been a much better idea????!!!! NOPE...

Was advised in the email from Shopify to upgrade to this channel as the Google Shopping channel will be closed on October 21.

First you have to delete your old Google Shopping App - no chance of getting that back.

Tried to install the new Google Shopping Channel, doesn't work, has given me a message "Updating your Merchant Center account..." for the past 24 hours. Shopify support unhelpful - told me to delete and re-install. Did not work.

Now I have no Google Shopping feed for my google shopping ads, leading to a drop in sales.

What a disaster! Thanks Shopify!

does not even connect to google account. Not able to find the old google app that worked so well!!!

POS. Does not work. Won't authenticate even with my master account. To top it off support have said that the old app is removed and well, just this is it.

Talk about leaving your customer's out to dry. What a shamefully poor customer experience from Shopify. From the result of a clearly flawed development and release system, to a complete lack of thinking about the customer experience and the issues from their (our) perspective.

Shame.

Terrible app. Functionality greatly reduced. Our sales dropped massively after downloading this app. Considering deleting the app and getting a third party app or even leaving shopify all together

What the HECK. This new App creates a Google Shopping 'Smart' Campaign but there's nothing smart about not being able to adjust bids or ANY other settings: bids, keywords, location?
Wish I hadn't uninstalled the previous app which worked just fine and gave me good control over the Campaign. Shopify you have to get this sorted

Horrible Customer Service - shopify not google - The app makes lots of errors on the feed (not showing the url). Support are bad, the app is bad.

Awful! Compared to the old version, we've gone from 60-90 clicks a day to 5-7 clicks a day = no sales. Fix it Shopify!

Just to update, we went from plenty of orders a day to with the old Google Shopping app to an order every 3-4 days with this new 'improved' one. Switched to the 'Google Shopping Feed' app by another developer at lunchtime and had 3 orders and 50 visits in the same afternoon. Says it all...

After using the old shopping feed for some time we moved to the "new" version. We immediately saw a huge dive in sales. I gave the app about 3 months and was only able to recover a portion of where we were at before switching. The main problem is the lack of control with the new "Smart" shopping campaign this app forces you into; no negative keywords, no control on where the ads are placed, ect.

Looking for a different app or will just have to manually feed then info in until shopify fixes the problems. Big waste of money here.

Hände weg von diesem Müll. Verursacht nicht nachvollziehbare Fehler und ist so gut wie garnicht administrierbar. Shopify hat sich hier ein riesiges, faules Ei ins Nest gelegt.