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Stay far away from this app. It has made my life a nightmare. Yes, I understand there are dishonest people out there, but there are plenty of honest people too. I have spent a month fixing and patching and reading and running in circles. Now my merchant center is messed up and google ads stopped because my account is suspended. I, like many are thoroughly frustrated with Google and it lack of user-friendly features. This app is the icing on a really bad cake. I am surprised at Google. I hope thus review is published and I hope it saves others from the unnecessary pain cause by Google and this app.
WARNING:
This app is a disaster for established business owners. After 13 years of building a global presence and selling to 48 countries, this app "force-created" a brand new account instead of connecting to my existing Merchant account.
Years of history, reviews, and vital business data are just gone—"POFF." We have been trying to reach support for several days with zero response. If you value your legacy data and your global business operations, STAY AWAY until they fix this account migration bug.
Extremely disappointed.
Hi! It only creates a new merchant center account if 1) You don't see your existing merchant center account in the dropdown and 2) You click "Create New Merchant Center Account" at this step
The selection box with existing merchant center accounts populates when the Google Account you use during the Google & YouTube App is an admin of an existing merchant center account. We can help you link your existing merchant center account - it's not gone or deleted!
Steps you can try:
1) Make sure the Google account you used on the app onboarding step 1 is an admin on your existing merchant center account. It must be a user on the account AND have the admin role assigned to it
2) It must be a user on the actual merchant center account, not a higher level MCA that inherits user roles. If this is the case, just send us a note here with the account you want to connect to and we can help
https://support.google.com/merchants/contact/shopify_3p_support_app
I did find your original ticket but the account you asked us to connect to is an MCA account, not an MCID, so it can't hold products directly, you'll need to ask us to connect an actual Merchant Center Account instead. I can reply to you on your ticket.
Very useful app for Shopify stores. Easy to connect Google Merchant Center and YouTube, sync products automatically, and manage ads from one place. Helps increase visibility on Google Shopping and YouTube. Highly recommended for online sellers.
Fix issues of misrepresentation is not any way of telling me what exactly I'm doing wrong. I'm a dropshipper and have no control over missing product information. Google was active for my shopify store but keeps my products unseen later for mystery policy violations. The fix issues buttons don't help fix issues.
an absolute nightmare, I spent over a week trying fixing issues for all the products and variations, while every thing looks up to date and detailed on Shopify like prices, age, gender, shipping details and colors yet you get all these errors on the Merchant page and that will result in getting your account suspended.
the support is not that helpful either, they just gave links to visit and not clear what do i need to do to fix all the errors. i believe it is a problem of sync.
am reaching the point of stop using it and stop trying to connect my store.
Hi! I don't see you having completed onboarding of the app yet, so the product sync isn't even running right now. When I look back in history when you first installed, I do see a TON of products loaded, pending review, then approved for display. There were a few that were limited due to price mismatches or shipping, but this was a tiny subset, and most were just awaiting a new recrawl and not disapproved. I also didn't see any support cases - we have specialized agents trained in the product sync that can help so you don't have to spend hours figuring it out yourself!
The most recent support case was regarding the account suspension warning, not product sync, which is why they sent the links on that flow to request a re-review of your account. If you turn the product sync back on, let some products come through, (and make sure you set your markets to only ones you sell to to limit offer overload, currency mismatches, and shipping region errors, which is what I assume was the case the first time around), then you can contact us to help you through it pretty quickly.
koppeling is lastig al paar keer gedaan maar hij blijft zeggen dat ik moet koppelen, is frustrerend, verder moet ik de profijten ervan nog zien
Products are in Merchant Center but shows "0 products" in the Shopify app sales channel. Products then randomly drop out of Merchant Center into the void, not showing up in "Needs Attention" and with no history of what products are gone or what happened. The AI chatbot pretends to be helpful, knows nothing and displays over the buttons it tells you to push. I'll just count Merchant Center out of my business plan because this is literally the worst-engineered app I have ever had the displeasure of needing to use.
Thank you for reaching out and sharing your feedback regarding the issues you are experiencing with the Shopify app sales channel and Merchant Center. We apologize for the frustration caused by the syncing discrepancies and the lack of visibility into your product history.
To ensure this is investigated thoroughly, please submit a support case with our dedicated team at: https://support.google.com/merchants/contact/shopify_3p_support_app.
When opening your case, please provide specific product IDs and variant IDs related to the products showing as "0 products" or those that have dropped out of Merchant Center. This information will help us assist you further in resolving these technical concerns.
We look forward to supporting you ~ The Google Support Team
ok
The Google & YouTube app for Shopify works well for basic setup, but there is a major limitation with enhanced conversions and Google Ads tracking.
The conversion value sent to Google Ads includes only the product subtotal and does not include shipping and tax. Because of this, the actual order value is underreported, which results in a lower ROAS in Google Ads, especially for stores with higher shipping or tax amounts.
There is currently no clear option in the app to switch conversion value from subtotal to total order value. This creates confusion for advertisers who rely on accurate revenue tracking and ROAS optimization.
The app is good for beginners, but advanced advertisers will need GA4 or GTM workarounds to track the real total purchase value.
It would be great if Google adds an option to include shipping + tax in conversion value or clearly documents this limitation inside the app.
Google Merchant Center platformundaki Google müşteri yorumları snippet kodunu ekleyecek bir alan yok. Shopify ödeme sayfalarına ek bir kod eklemeye izin vermediği için bu kodu kendimiz ekleyemiyoruz. Bu konu hakkında geliştirme yapılması gerekiyor.
