Govalo: Gift Cards & Beyond

Govalo is an incredibly handy app that offers gift card incentives for you to bulk up orders, or offer as ‘add on sales’ - great for this time of year as we move into Q4. Straightforward functionality with impressive features. Sleek design. The support team behind the app, are fantastic! I especially recommend Rostyslav. Support is really effective in looking into any technical issues you might be facing, and resolving them promptly. Their communication is excellent, and reassures you completely as a business owner. Couldn’t ask for more.

I used this app for previous store a few years ago and it was fine, but now that it's run by new developers it's working really really well. Excited to get more usage out of it in my new store!

Excellent support and a fast resolution to our issue. The team was responsive, helpful, and made the entire process seamless. We're delighted to be using Govalo and highly recommend it to anyone looking for a reliable gift card solution.

The support and help that I got was absolutely amazing. Quick responses and solved my issue right away. Highly recommend!

For the past four days, gift card emails have simply not been delivered. Customers purchased gift cards and never received their codes. At first, we were manually forwarding codes to our own email to resend them ourselves. Now even that doesn’t work.

Support kept asking about domain configuration — which has been set up and working for 3 years. Their own dashboard shows the domain as configured and enabled. Still, test emails return errors.

The most frustrating part? Delays. Multiple follow-ups with “Hi, any update?” while customers are waiting for gift codes they paid for. As a store owner, this puts us in a very embarrassing and stressful position.

Email delivery randomly stops and there’s no solution or fallback system.
If your store depends on reliable gift card delivery, be very careful. When it works, it’s fine. When it breaks, you’re on your own.

Govalo Gift Cards is a new player and has without a doubt the most advanced and up to date solution. Few bugs at the beginning, but they have all been solved after a couple of days. Amazing customer support!

Wanted to buy, only had one question in advance and sent it to them. No answer for one week. So maybe I get a response when writing a valuation...

Updating my review from 1 to 5 stars. We were initially caught off guard when Govalo suddenly stopped working for us and support seemed to disappear. Since then, the app has been taken over by a new team who are doing a great job. Govalo is once again easy to set up and use, and our customers love having the option to purchase gift cards. When we ran into an issue with the gift card product showing multiple checkout buttons, their team quickly jumped into our store and fixed it so everything looked and functioned correctly. I would definitely recommend this app again.

We've tried reaching out to Govalo for support many times through different channels and have had no response. We're now forced to replace our gift card solution on Shopify. A disappointing experience.

Update May 13, 2025:
Govalo support responded to our support requests and successfully resolved the issue we were having.

No service / customer support for months! I've tried multiple channels multiple times, via live chat / support / email since November at least 5 separate times and each chat / email gets an automated reply that a support ticket's been opened but no replies!

I planned ahead for Christmas gift card promotions, have been contacting Govalo since November, and now can't run my promotions. The app itself is great but the lack of support is not just a letdown but also costing me sales.

Update (Aug 2025), same problem is continuing again. Repeated attempts to get support with no answers. Out of pocket a few hundred dollars at this point trying to solve the problem for customers. Support needed!