Grapevine Post Purchase Survey
Soddisfa i nostri più elevati standard in termini di performance, design e integrazione. Maggiori informazioni Si apre in una nuova finestra
Recensioni (234)
Restringi
-
In base alla valutazione
It's great and simple to set up. Only down side is there no option to add logic (i.e. skip question 2 if answer to 1 is no).
Thanks for the great review — we’re really pleased to hear that you found Grapevine Surveys intuitive to set up! 🙌
Whilst we’ve consciously designed the app to balance powerful features with reliability and ease of use, it does mean that we have not implemented certain complex functionality.
Our focus has been on keeping surveys fast, simple for customers to complete, and dependable for merchants to run at scale. That being said, your feedback is very much appreciated as it helps us to evaluate where we evolve the product next, so thank you for taking the time to provide your review!
So far, this does everything I need and does so very well. Support is also excellent. Competitor's prices are shameful which is what got me looking for alternatives. That's not to say that this pricing is reasonable (it's a survey app that costs $300/year...) but it's certainly tolerable.
Thanks so much for your review! We're pleased to hear the app is providing all your survey needs and that our customer support has been helpful. We're always happy to help when needed.
We've been using Grapevine for a couple of months now, and it has been great!
It's easy to setup and give us great insights. So far we've connected it to Klaviyo and Shopify Flow which has added tons of functionality.
We're testing their AI Connect with Claude at the moment and so far it's been great for analysis and reporting.
We reached out to their team for help with setting up Flows and we got fast, helpful support.
For the price this is a no brainer!
Thanks for the great review Dean!
Great to see you making the most of our Klaviyo and Shopify Flow integrations, that combination really does open up a lot of possibilities. We''re also keen to see what you can do with our Beta MCP AI Connector to provide analysis and insights into your campaigns.
Grapevine was incredibly easy to set up so we could start getting data about our customer journey immediately. It's also great value for us as a small team, and we're excited to look for more ways to use it and learn more about our customers!
Thanks so much for your review! We can’t wait to see what you discover about your customers and how you’ll use those insights to make your website and brand experience even better.
A huge thank you to Stu for the outstanding support in helping us implement a custom Shopify Flow to Google Sheets integration! The ability to distinguish between new and returning customers is incredibly valuable for our business, and Stu went above and beyond to make sure everything worked exactly as we needed.
This app offers everything we could ask for – powerful customization options, seamless performance, and excellent support.
There’s nothing we’re missing – it’s truly a perfect fit for our workflow.
Absolutely recommended to anyone who values flexibility, data clarity, and great customer service. Thank you again, Stu!
Thanks for the super review, Stefan. It was a pleasure helping you set up a Shopify Flow to export your survey data into a Google Sheet. Great to hear that your business is making full use of the app’s feature set. We’ll be here and happy to help again if needed.
A great surveys app that integrates very easily. Excellent analytics and ease of reviewing survey responses. Support is very knowledgeable, personable, and fast - a huge plus. All said, we would love to see the Order Status Page and all surveys be customizable in terms of colors and branded elements.
Thanks for the great review Dane. It was a pleasure to help! We also understand your concern around customization. Shopify’s rollout of their new PCI-compliant post-purchase pages are designed to improve checkout security and performance across all stores, however this does limit some of the customization options we were previously able to offer directly on the post-purchase page.
The trial was great to get to know the product! We really enjoy the product especially for the cost! We were using a different product a while back and it got very costly very quickly. With the site updates we're making and extensive acquisition we're driving, the post-purchase survey has come to be a great tool for us!
Thanks for the super review, Bri. Great to hear that you're happy with the feature set and price point of Grapevine surveys.
This app delivers incredible value and performs just as well—if not better—than premium alternatives. The user-friendly interface makes setup a breeze, and the customer support is outstanding. Stu from the support team went out of his way to assist with a complex customer tagging system we needed, ensuring everything worked seamlessly. Beyond impressed with both the functionality and service—highly recommend!
Thanks for this super review Alex. It's great to hear how happy you are with the feature set and value of Grapevine Surveys app. It was a pleasure helping you with set up of the tagging and Klaviyo integration. We'll be here and ready to help if needed again.
App works great and customer support responds fast and solves any issues that might appear. We got some good insights into what tea our customers are preferring.
Many thanks for the kind review. It's great to hear that our surveys are helping you with good insights from your tea lovers. We'll be here and happy to help again if needed.
The app is easy to use, offers great features, and helps us gather valuable customer insights. After some initial setup difficulties, the support team was extremely helpful and resolved our issues quickly. We highly recommend this app to anyone looking for a reliable survey tool!
Thanks for the super review Christian. It's great to hear how your New and Returning customer surveys are providing you with valuable insight. It was also a pleasure making sure that your survey was up and running on the new Checkout Extensibility. We'll be here and happy to help again if needed.
