Grapevine Post Purchase Survey
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The App itself is incredibly straightforward to use and the Support has been first class.
I originally brought in this tool to help with NPS on our Shopify checkout flow, but I am now looking for more ways to use surveys to gain valuable insight and VoC.
I would suggest you give this a go, get the team to help you out and you will be flying. Thanks
Rare find: just works, fair pricing, and actual humans behind it
Like many Shopify merchants, I’ve replaced most paid plugins with home‑grown or “vibe coded” alternatives to save money. Grapevine is one of the few apps I’m not planning to replace, and for good reason.
First, it simply does what it’s supposed to do. Setup was straightforward, surveys look native to my store, and I haven’t needed to hack anything to get custom features or designs. It’s one of those apps you install and then forget about in a good way.
Second, the pricing is honest. Flat fee, unlimited responses, no sudden price jumps as transactions grow. In a world where simple plugins become expensive as you succeed, this feels refreshing and respectful.
Third, the support is genuinely human. Steve actually listened to my improvement ideas and treated them seriously. It’s rare to feel like you’re talking to the people who shape the product, not just a support queue.
If you want a survey app that works out of the box, doesn’t punish growth, and is built by people who care, Grapevine is an easy recommendation.
Thank you for taking the time to write this review Henri, it genuinely made our day, as did visiting your Shopify store to learn about your bid to conquer the Galaxy. It's genius!
Surviving the vibe coding cull is high praise, and not something we take lightly. It was a real pleasure chatting with you and hearing your ideas for expanding our MCP tools. Your ideas will be fed into our next workshop.
We'll keep working to earn our place in your tech stack, and who knows, maybe we'll also become a customer of yours so that we can contribute a bolt or two towards your goal of building the Death Star.
If you need anything else, we're here to help.
The Grapevine app has been a great resource for our ecommerce business needs. We've gained crucial insights from our customers since implementation that have allowed us to pivot and improve upon our services. This has been an invaluable service for our needs and is incredibly affordable.
Thank you so much for taking the time to submit a review of our app, it is very much appreciated! We're very happy to hear that our app is an invaluable tool for providing insights into your ecommerce business.
This app has been an incredible find and has performed so well for our small business so far! It’s really user-friendly for setting up all the surveys, and the customer service is incredibly efficient.
We’re currently using their interactive Shopify checkout survey, where customers can leave feedback about their experience before they forget, and we’re also planning to use the Klaviyo integration for more in-depth feedback.
Highly recommend this app over some of the other big survey platforms.
Thank you so much for your review, it means a lot coming from another small business. Catching feedback at checkout is exactly what that survey is built for, so it's good to hear it's working well for you. Do let us know when you get onto the Klaviyo integration, we'll happily walk you through it. There are also plenty more insights to be had beyond the checkout if you fancy exploring.
Our previous NPS survey vendor sunsetted and Grapevine has been a wonderful new partner. We send our surveys in an email via Klaviyo and it was a smooth integration process to get that going.
Grapevine has also made it much easier to track trends and share reports with our cross functional partners.
On top of the app being exactly what we need, Sam has been the most helpful! He is super responsive and always ready to guide us in the right direction or improve the app to fit our needs. Can’t wait to continue our partnership and see what’s in store for Grapevine’s future!
Thank you so much for your review, it's really appreciated, and we're glad that Grapevine Surveys was able to step in to fill the gap. Hearing that the reports are helping you to share insights across teams is exactly what we hoped for... we're also hoping you'll take a look at our MCP AI Connector soon to gain even more insight into your customers.
We use Grapevine to measure NPS and gather feedback from our customers. The app works well in Shopify, is really easy to use, and offers many options at a fair price! It’s an awesome tool for gaining valuable insights about customer experience. The support is also great, Sam responds fast and helps anytime we need. Highly recommend!
Thanks so much for taking the time to submit a review, it is very much appreciated. It's great to hear that your NPS tracking is working well and that you're finding plenty of options within the app without it being complicated to use. If you need anything else, we're here to help.
Tolle App, konnte bei uns die letzten Fragen zur Attribution klären.
Sehr guter Support, der uns auch einige Tipps gegeben hat, wie wir die App noch effektiver nutzen könne.
Für alle Shops die mehr als einen Marketing Kanal nutzen ist diese App Gold wert.
Vielen Dank für die tolle Bewertung! Wir freuen uns sehr, dass Sie Ihre Erfahrungen mit uns geteilt haben. Die Zuordnung von Marketingerfolgen über verschiedene Kanäle hinweg ist eine dieser Fragen, die sich nur schwer beantworten lässt, ohne die Kunden direkt zu befragen. Umso schöner ist es zu hören, dass die App diese Lücke für Sie schließt. Sollten Sie weitere Fragen haben, helfen wir Ihnen gerne weiter.
This app is very helpful for collecting customer insights and tracking monthly data trends. It makes it easy to run post-purchase and NPS surveys, and being able to export our data for custom reporting is a huge plus.
Thank you so much for taking the time to submit a review and share your experience, it is much appreciated. It's good to hear that running your post-purchase and NPS surveys through Grapevine Surveys is easy and that it's working well for your custom reporting setup.
Grapevine has been a big help in our startup journey so far! As the co-founder of a snack startup, post-purchase surveys are crucial for our data and analytics. We recently switched to Grapevine and could not be happier we did so. Super seamless integration and everything in the app is very easy to understand :)
Thank you for taking the time to submit a review and share your experience, it is very much appreciated. It's always good to hear from founders who are using survey data to shape their decisions early on. If you need anything else, we're here to help.
Grapevine's Surveys has made for easy integration with Shopify. The main question we wanted answering was "What was the purpose of your visit?"
- and we can now attribute this to a clear answer, which has been incredibly beneficial. Sam especially has been very helpful throughout the whole process.
Thank you so much for your kind review, it is much appreciated. Understanding the purpose behind each visit is such a valuable insight to have, and it's good to hear you're getting clear, actionable data from it. Sam will be pleased with the shoutout! If you need anything else, we're here to help.
