Grapevine Post Purchase Survey
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An app that does exactly what it's supposed to do - simply and effectively. The team is responsive and incredibly helpful, with special kudos to Sam for the excellent support.
We're using the embedded checkout feature for a third-party checkout flow, and it works seamlessly. Whether you're on Shopify Checkout or another platform, it just works.
Thanks for the great review Rajesh! 😊 We’re pleased to hear that you're leveraging Grapevine Surveys using our embedded surveys feature. The ability to tie responses back to a Shopify order is exactly why we built that feature. Glad to also hear that Sam has been pivotal in your experience so far. Let us know if there is anything else that you need.
Highly recommend. There is so much you can do with grapevine and the support and expertise the company provides is next level. As a small business owner, I wanted to know more about where my customers were coming from. I started with a simple post order survey and am blown away by how much more I can do now that I'm digging in. They also have a fantastic integration wiht Klaviyo and an MCP server, so i'm super excited to get these set up. So much value!
Thank you so much for your review, we really appreciate you taking the time to share your experience. It's great to hear that starting with a simple post-purchase survey has opened up so many more possibilities as you've explored further. The Klaviyo integration and MCP server are well worth digging into, and we'll be here should you need a hand setting them up!
We started using Grapevine mainly for the attribution reporting, and it's paid off fast. Being able to see revenue and AOV broken down by channel means we finally know which marketing is actually driving sales instead of guessing. The "how did you first hear about us?" data alone has changed how we allocate budget.
Setup was quick, and it's genuinely Shopify-native, so it just works.
The targeting rules (by order value, product, country, customer type) let us ask the right questions to the right people instead of blasting everyone with the same survey. And the MCP integration for querying our own data with AI is a nice touch that most survey apps don't come close to.
Support has been responsive and helpful every time we've reached out. Easily worth the $25/month. Highly recommend to any store trying to better understand its customers and attribution.
Thank you so much for your detailed review Zack, it really is appreciated!
It's good to hear that the attribution data is making a tangible difference, it's exactly the kind of decision-making we built the revenue reporting around. I'm glad you like our AI connector and it's good to know our support has been on-point when needed.
I have been a long time user of Grapevine and it has been a super valuable asset for our store. On the odd occasion I have reached out to the team, the team has always been super responsive. I literally asked for a feature last week and the founder reached out today to let me know it’s already live. The data we’re getting is super useful and our completion rates are great. Highly recommend.
Thank you so much for your kind review Chris as well as your detailed feedback on our new MCP AI Connection feature. The ability to analyse open-text responses through our AI Connections feature was a natural next step, so we're very pleased that your feedback helped to move that along. If you need anything else, we're here to help.
Great app with loads of functionality. We use it across all our branded sites, and it give us so much insight in to how our customers think of our brands. Outside of satisfaction scores, there is loads of information we can gather. Support is greats, as well as the integrations.
Thank you for taking the time to submit a review and share your experience, it is much appreciated. It's good to hear that you're gaining valuable insights over and above your customer satisfaction scores. That's one of the things we hear a lot from merchants. If you need anything else, we're here to help.
Super easy to set up and edit, and easy to see all of your responses.
Grapevine is an incredible tool and great bang for the buck. Been using it to help create a Northstar metric on where our customers first heard about us. Highly recommend.
Thank you so much for taking the time to submit a review, it is very much appreciated. We're so pleased that even after 5 years, you're still benefiting from the core attribution principle of the app. Let us know when you're ready to explore what else it can do and we'll be here to help.
Really love this app. Would highly recommend. Amazing team and everything works perfectly ever had any issues!
We really appreciate you taking the time to leave a review, thank you! Glad to hear that you're enjoying using our app and that our support team is also delivering to a high standard. We're always here should you need anything else!
simple and easy to use and the support is really helpful. quick to speak to a human!!
Many thanks for your kind review. Great to hear that you find the app easy to use and hopefully those suggestions will provide you with even further insights.
Easy to use and install - they have great filtering options & analytics that we have found super useful when reviewing responses from customers.
Thank you so much for your review, we really appreciate you taking the time to share your experience. It's great to hear that your'e gaining useful insights by filtering your survey responses. We also have an MCP Server that allows you to connect your AI tool of choice to ask questions about your survey responses. It's available to everyone.
