Gratify: Fedeltà & Premi

Running a pet supply store for 6 years. I've used 3 loyalty apps. Gratify is the one that finally sticks. The custom rewards feature is what did it — I can offer 'free upgrade to priority shipping' as a 200-point reward, which means my margin stays intact. Most apps only let you give discounts, which kills margin. Team hopped on a 20-min call with me to make sure my custom reward was configured right before Black Friday. Real partnership energy.

My customers love the VIP levels more than I do. I set up three tiers and now I get messages all the time from moms asking how to get to Gold. Engagement is through the roof. We also run points for birthday which I didn't think would matter but it's our 3rd most redeemed reward type. Quick story — I had the points widget disappear from cart page on a Tuesday, sent a panic email, the team fixed it same day and followed up the next morning to make sure it held. That's the kind of support that keeps you on an app.

We sell supplements so retention is everything. We installed Gratify specifically for the festival/seasonal double-points campaigns. Black Friday alone we did 38% of our Q4 revenue and I credit like 60% of that to the campaign flow — points stacking, VIP early access, the works. Real number: repeat order rate went from 41% to 64% in two months. Support agent actually walked me through setting up the BF campaign the day before. Wild.

My customers love the VIP levels more than I do. I set up three tiers and now I get messages all the time from moms asking how to get to Gold. Engagement is through the roof. We also run points for birthday which I didn't think would matter but it's our 3rd most redeemed reward type. Quick story — I had the points widget disappear from cart page on a Tuesday, sent a panic email, the team fixed it same day and followed up the next morning to make sure it held. That's the kind of support that keeps you on an app.

Coming from Yotpo which I found bloated, this is a breath of fresh air. Widgets installed with two clicks, the account page integration looks native. One star off because I had a small bug with the French translation on the points widget — fired off a ticket and got a fix within 48 hours, plus a personal Loom from the team. Otherwise: exactly what a home decor store needs. No bloat, no upsells, just works.

The 15+ ways-to-earn is what sold me, not gonna lie. I run my clothing store solo so I don't have time to configure a million rules. I turned on purchases, reviews, signups, birthday, and Instagram follow in literally 15 minutes. Customers immediately started grinding points. I've had THREE people DM me on Instagram saying they came back just to redeem a reward, which has never happened before lol. Support answered my one dumb question in like 4 minutes through chat.