Green13 Returns & Exchanges

Green13 Returns & Exchanges

Pricing
From $5/month. Free trial available.
Rating
0.0 (0 Reviews)
Developer
Green13 srl

Featured images gallery

Customer returns page with a size exchange being chosen
  • Requests list with requests to review and this period's usage
  • Exchange request with the new size and approve or decline
  • Approved request with the return label file and refund step
  • Customer returns page with a size exchange being chosen
  • Requests list with requests to review and this period's usage
  • Exchange request with the new size and approve or decline
  • Approved request with the return label file and refund step
  • Settings with a country group, its return fee and countries
  • Returns page summary with the estimated refund

Let customers return items or exchange them for another size or colour, on their own.

Add a returns page to your theme. Customers enter their order number and email, pick the items and choose a refund or an exchange for another size or colour of the same product, among the variants in stock. You review each request in your Shopify admin. Approved requests become native Shopify returns, so refunds and restocking stay where you manage them. Rules are set by country group: return fee (fixed or percentage), customer note, days to return, exchange and withdraw.

Add a returns page to your theme. Customers enter their order number and email, pick the items and choose a refund or an exchange for another size or colour of the same product, among the variants in stock. You review each request in your Shopify admin. Approved requests become native Shopify returns, so refunds and restocking stay where you manage them. Rules are set by country group: return fee (fixed or percentage), customer note, days to return, exchange and withdraw. more
  • Customers exchange for another size or colour of the same product
  • Exchanges show only variants in stock, of equal value unless you allow more
  • Country groups with their own return fee, customer note and time limits
  • Approved requests become native Shopify returns, refunds and restocks
  • Returns page in your theme, in 20 languages you can switch on

Languages

English and Italian

Categories

Return options

Return management

Pricing

Choose the plan that best fits your business.

Starter

$5 / month

Features

  • 5 requests per 30-day billing cycle
  • Self-service returns and exchanges
  • Country rules, native Shopify returns

14-day free trial

Growth

$15 / month

Features

  • 15 requests per 30-day billing cycle
  • Self-service returns and exchanges
  • Country rules, native Shopify returns

14-day free trial

Unlimited

$30 / month

Features

  • Unlimited return or exchange requests
  • Self-service returns and exchanges
  • Country rules, native Shopify returns

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews

Overall rating
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Support

App support provided by Green13 srl.

Resources

Developer

Green13 srl

Via della Resistenza 129/c, Buccinasco, MI, 20090, IT

Launched

October 21, 2026

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

  • Sensitive data

    Email address, physical address

  • Device and activity data

    Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner

  • Store owner

    Name, email address, phone number, physical address

View and edit store data:

Products, orders

  • View products

    Products, collections

  • Edit orders

    All order history for the last 60 days, returns

  • View other data

    Locations, Shopify Markets settings

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