Reviews (103)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a flexible, all‑in‑one solution for affiliate, referral, ambassador, influencer, MLM, and partner portal programs. Setup is quick with a clear, Shopify‑like interface and strong documentation. They highlight deep customization, flexible commission structures, and reliable performance at scale. Many call it affordable versus custom builds, and consistently praise fast, hands‑on support that even adds features or API endpoints for specific needs.
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Once upon a time this app was useful. More recently, they have virtually no support. They hide the phone number so you cannot talk to them. Live chat is no longer available. The service stopped working on October 23rd and it has still not been resolved. I reached out to them late October and they did not even know their service had been broken for an entire week. Clearly no one works at this business anymore. Do not download this app. It has been abandoned. We also have identified multiple terms of service violations and have requested its removal from the Shopify app store so no one else suffers what we have suffered through.
Hi there,
We’re sorry to hear that your experience with GrowthHero hasn’t met your expectations, and we appreciate you taking the time to share your feedback.
To clarify, we’ve never offered phone support, so nothing was intentionally hidden — our small support team assists users across multiple time zones through the channels we currently provide, which is via email and calls you can book.
Regarding the sales-tracking issue, we sincerely apologize for the inconvenience this caused. We notified all users on November 4th via in-app message that missing orders would be fully restored by November 6th, and tracking is now back to normal. We’ve reviewed your account several times and shared screenshots confirming that all affected orders were successfully reinstated.
We truly value your feedback, and we’ll be taking your comments into account as we continue improving both our product and our support experience.
Karolina - Customer Happiness Specialist
Once upon a time this app was useful. More recently, they have virtually no support. They hide the phone number so you cannot talk to them. Live chat is no longer available. The service stopped working on October 23rd and it has still not been resolved. I reached out to them late October and they did not even know their service had been broken for an entire week. Clearly no one works at this business anymore. Do not download this app. It has been abandoned. We also have identified multiple terms of service violations and have requested its removal from the Shopify app store so no one else suffers what we have suffered through.
Fantastic affiliate marketing software. I switched with an existing list of affiliates and Karolina was there to answer questions the whole way. I highly recommend this to e-commerce businesses
The app has great functionality. Customer service is always quick to resolve any questions we have.
Great app. Amazing customer service. Easy to use and they've add a lot of customizability recently.
Great app and fantastic customer support. Easy to customize and brand within the portal. Thanks Growth Hero!
Thank you, we're glad you're enjoying GrowthHero :)
Really excellent app, does exactly what I wanted it to. Great customer service too. Highly recommended. A+++
Wonderful! We're so pleased you are enjoying GrowthHero :)
I love this app and the customer support is truly amazing. They are responsive and thorough in communication.
We really appriciate that, thank you :)
So far the app works as described and support has been very helpful setting up a new smart link for a partner:)
Awesome customer service, thanks Dagmara! Easy to navigate UI and really seamless integration. Worth the price.
