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The system stopped working in October. Customer support keeps claiming everything is fine on their end, but the orders don’t appear in their system at all. They promise to look into it and get back to us, but we never hear anything…
I recommend using some other app instead.
Hi there,
Thank you for sharing your feedback, and we’re very sorry for the frustration this issue has caused.
We understand how concerning it is when orders don’t appear as expected. Our team has been actively investigating this since your initial report. Although we hadn’t reached out over the last few days, it’s because we were still working on the underlying fix and didn’t want to provide incomplete updates. We appreciate your patience during this time.
As of today, our developers have released a fix that restores all missing orders. The issue originated from an external change within Shopify’s system, which temporarily disrupted tracking on our end. Everything should now be back to normal, and your account should reflect the restored data.
We’re committed to improving both our communication and our product to prevent experiences like this in the future. If you notice anything still not working as expected, please reach out — we’re here to help.
Karolina - Customer Happiness Specialist
Once upon a time this app was useful. More recently, they have virtually no support. They hide the phone number so you cannot talk to them. Live chat is no longer available. The service stopped working on October 23rd and it has still not been resolved. I reached out to them late October and they did not even know their service had been broken for an entire week. Clearly no one works at this business anymore. Do not download this app. It has been abandoned. We also have identified multiple terms of service violations and have requested its removal from the Shopify app store so no one else suffers what we have suffered through.
Hi there,
We’re sorry to hear that your experience with GrowthHero hasn’t met your expectations, and we appreciate you taking the time to share your feedback.
To clarify, we’ve never offered phone support, so nothing was intentionally hidden — our small support team assists users across multiple time zones through the channels we currently provide, which is via email and calls you can book.
Regarding the sales-tracking issue, we sincerely apologize for the inconvenience this caused. We notified all users on November 4th via in-app message that missing orders would be fully restored by November 6th, and tracking is now back to normal. We’ve reviewed your account several times and shared screenshots confirming that all affected orders were successfully reinstated.
We truly value your feedback, and we’ll be taking your comments into account as we continue improving both our product and our support experience.
Karolina - Customer Happiness Specialist
Once upon a time this app was useful. More recently, they have virtually no support. They hide the phone number so you cannot talk to them. Live chat is no longer available. The service stopped working on October 23rd and it has still not been resolved. I reached out to them late October and they did not even know their service had been broken for an entire week. Clearly no one works at this business anymore. Do not download this app. It has been abandoned. We also have identified multiple terms of service violations and have requested its removal from the Shopify app store so no one else suffers what we have suffered through.
Fantastic affiliate marketing software. I switched with an existing list of affiliates and Karolina was there to answer questions the whole way. I highly recommend this to e-commerce businesses
The app has great functionality. Customer service is always quick to resolve any questions we have.
Great app. Amazing customer service. Easy to use and they've add a lot of customizability recently.
Great app and fantastic customer support. Easy to customize and brand within the portal. Thanks Growth Hero!
Thank you, we're glad you're enjoying GrowthHero :)
Really excellent app, does exactly what I wanted it to. Great customer service too. Highly recommended. A+++
Wonderful! We're so pleased you are enjoying GrowthHero :)
I love this app and the customer support is truly amazing. They are responsive and thorough in communication.
We really appriciate that, thank you :)
So far the app works as described and support has been very helpful setting up a new smart link for a partner:)
